Should India now look forward to unique ID cards?

In his book Imagining India: Ideas for the New Century, Nandan Nilekani, co-founder of Infosys, talks about how the future of India depends not just on simple economic growth, but also on reforms and innovations in all sectors of public life.

Today, he has the rank equivalent to that of an..... Read more »

Tags: Project, biometric identification, ID Card, UID, Government, E-government, Software, India, food, partnership

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When customer care doesn't seem to care

Do companies that wash their hands of several functions--especially "customer care"--by handing over contracts to business process outsourcing (BPO) outfits really "care" about their customers?

More importantly, even after nearly a decade of having them around, most call centers remain centers of inefficiencies. It's only every once in a while that..... Read more »

Tags: IP Television, landline phone, broadband, telecommunications, BPO, SMS, phone, call-center, TV, IP

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Look what sentiments can do to an economy!

Sentiments undoubtedly play an important role in an economy. In recent times, we have seen how sentiments can swing consumer and investor behavior, thereby affecting the economy in some manner or the other.

In my view, technology--the Internet, mobile telephony, etc--and globalization (more specifically, the outsourcing boom) have added more wings..... Read more »

Tags: Sentiment, Tax, gross domestic product, OECD, economic recession, Recession, outsourcing, India, VoIP, mobile

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• Should India now look forward to unique ID cards?
• The lowdown on India's Web 2.0 generation
• When customer care doesn't seem to care
• If not IT, what is India's next growth engine?
• Why don't we want to pay our teachers more?

2009

2008

2007

• Amendments to empower Copyright Tribunal
• Don't CC me, I'll CC you
• M'sian broadband wars heat up
• Where have all the bosses gone?
• NUS Enterprise: An 'incubator without walls'

Swati Prasad

Swati Prasad is a New Delhi-based freelance business journalist. Over the last 15 years, Swati has worked in both Delhi and Mumbai as a correspondent and editor for India’s leading publications, such as The Economic Times, Business Standard and Business Today. As a freelance journalist, she regularly writes on technology, economy and corporate issues.