BPO, the unfulfilled promise

The adoption of larger-scale (i.e. total contract value of US$25 million or above) BPO (business process outsourcing) deals has struggled to gain permanent traction in the sourcing industry and I've been wondering why.

Theories often put forward include:

• BPO is more transformational and therefore easily deferred in tough financial times.
  
• ..... Read more »
  
  

  Tags: payroll, CRM, theory, arbitrage, service provider, business process, financial, BPO, sourcing

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Who cares about sourcing?

When was the last time your CEO got excited about sourcing?

If you're like many others out there, you probably can't recall the last time that happened, we should stop and wonder why. Some of the reasons likely include:

• It's an operational issue best dealt with by my C-suite colleagues..... Read more »
  
  

  Tags: Procter & Gamble Co., sourcing strategy, CFO, CIO, COO, outsourcing, CEO, sourcing, strategy, benefit

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Nanjing displays leadership

Did you see the article yesterday in the Asian Wall Street Journal regarding Nanjing and its approach to peddlers?

What intrigued me was not just the approach that Nanjing was taking but more importantly, the fact that they were not ignoring or hiding the issue and instead, tackling it...... Read more »

Tags: Approach, Leadership, China, sourcing

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1H09: Asia-Pacific and ITO the bright spots

With the 2009 first half results for the sourcing market now out, it's worth digging into them a bit to see what they tell us. The headlines as reported by TPI are:.....

Tags: Market, Asia-Pacific, network service, outsourcing, service provider, China, information technology, Japan, IT services, Network

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• Have we started to turn the corner?
• Outsourcing and value for money improvement--incompatible?
• The link between academia and outsourcing
• 1H09: Asia-Pacific and ITO the bright spots
• Nanjing displays leadership

2009

2008

2007

2006

• Don't CC me, I'll CC you
• M'sian broadband wars heat up
• Where have all the bosses gone?
• NUS Enterprise: An 'incubator without walls'
• Will there be too many chefs cooking India's UID broth?

Michael Rehkopf

Michael has more than 20 years of experience in operations, strategy and sourcing covering all major parts of the globe. He has also worked for Australian, Canadian, German and Japanese companies in both business process outsourcing and IT outsourcing.
Michael's industry experience includes the financial services, manufacturing, telecommunications and travel sectors. He leverages this diverse industry experience and his university background in accounting, IT and his Master of Dispute Resolution, to assist clients in the development of business strategies and the implementation of sourcing strategies. These include the associated evaluation, negotiation and organizational change.
Michael is currently a partner at TPI, the world's oldest and largest sourcing advisory firm. Prior to joining TPI, Michael held leadership positions with Siemens Business Services, OpenPlus International, Mitsubishi Electric and Netron.