Publisher's description of Web Help Desk

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From MacsDesign Studio:

The Web Help Desk offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track, and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive Web-based interface and 2-way email integration. Our help desk software also provides seamless asset discovery and remote control integration with Apple remote desktop, LANrev Client Manager, and JAMF Casper Suite.

Core features include: 100% web-based help desk software, incident & problem management, asset & configuration management (CMDB), change management (approval workflow), two-way e-mail correspondence, knowledge base management, LDAP / active directory synchronization, reporting included, customer satisfaction survey management, cross-platform with Mac OS X, Windows, Linux, and Unix. Version 9.1.9 includes unspecified updates.

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