Publisher's description of ManageEngine SupportCenter Plus

From AdventNet:
SupportCenter Plus is a 100% Web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level. It has Self-Service Portal & Product Catalog that makes Customer Support much easier. This version is the first release on CNET Download.com.

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