Web Help Desk

Publisher's description of Web Help Desk

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From MacsDesign Studio:

The Web Help Desk software offers an industry-leading feature set that allows you to dynamically route track and fulfill your service support requests with ease, all through an intuitive interface and 2-way e-mail. As a 100% Web based, platform independent solution, the Web Help Desk software provides a low cost of ownership, ultimate portability and simple implementation. Increase service desk productivity and customer satisfaction with Web Help Desk.

Core features include: 100% Web-based Help Desk Software; Incident & Problem Management; Asset Management; 3rd Party Asset Discovery Integration; Approval Workflow; Two-Way E-Mail Correspondence; Knowledge Base Management; LDAP / Active Directory Synchronization; Reporting Included; and Windows, Mac OS X, Linux, or Unix Friendly. Version 9.1.1 is a major update which includes new AJAX supported interface updates, automatic recommendations of related knowledge base articles to ticket submitters, and rules-based approval workflow for change requests.

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