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VoIP: Is it for you?

Australian companies are showing a lot of interest in Voice over IP, yet not many projects are underway. We profile the companies that are ahead of the pack.

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The initial pitch for Voice over IP (VoIP) was largely built on cost reduction, especially through toll bypass on calls between locations outside the local call area.

Organisations are becoming increasingly savvy, and now realise the benefits that accrue from being able to treat multiple locations as one from a telephony perspective.

This ease of management extends to the integration of voice and other systems.

At this stage, it's hard to find a VoIP integration project that isn't involved with a CRM or a call centre. That's not surprising, as even small improvements in efficiency add up when there are large numbers of calls being made or received.

Some of the organisations we contacted while preparing this article are thinking more broadly and are planning or working on projects linking VoIP with a wider range of systems including vehicle dispatching, HR, financials, and non-voice communication such as instant messaging -- we may look at some successful examples in a subsequent instalment.

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