Beyond CRM: How to improve customer interactions
perspective Customers have much more power these days, so why do so many companies fail to build a proper strategy to engage them and win their loyalty? An analyst points out what needs to be done.
Seeing into the future with IT
newsmaker Chakib Bouhdary, SAP chief value officer, on how the economic downturn is changing CEOs' decisions and technology choices in business today.
Future of BI: Web 2.0, mashups and guided search
Business intelligence is due for a renaissance, say industry watchers. Here's what it might look like in a few years' time.
How Microsoft plans to make its mark in CRM
newsmaker The software giant is well placed to take the lead in the CRM arena with its on-demand and packaged software, not to mention a US$1 billion annual infrastructure budget, says exec Brad Wilson.
SaaS market will 'collapse' in two years
newsmaker Lawson Software CEO Harry Debes explains why software-as-a-service is overhyped and why the company is not offering a SaaS model, unlike bigger competitors.
IBM's 'triathlon man' makes data smarter
Not exactly the man of steel, but Jeff Jonas wants businesses to buff up on entity analytics so they can avoid data "amnesia" and make better decisions.
Is the ECM market taking a step back?
An analyst firm says that rising consolidations in the enterprise content management space is causing customer confusion in the market place.
How to avoid an ERP disaster
Don't underestimate the scale of process change and don't delegate full responsibility to the implementation partner, CIOs say.
SAP: On-demand has its limitations
SAP chief Henning Kagermann gears up for a three-way battle against Microsoft and Oracle in enterprise applications.
Is Microsoft the dark horse of biz apps?
The software giant is quietly pulling punches as SAP and Oracle take stabs at each other. Who will emerge victorious?
No clear winner in SMB business apps race
Enterprise business software vendors that have moved downstream into the SMB space, jostle for market dominance.
Parkway chooses to build new IT system
After using SAP for five years, Parkway Group Healthcare appoints an Indian software company to help develop a new system.
Gain intelligence from 'unstructured' data
Companies are beginning to realize the value they can gleam from data gathered via e-mail, telephone conversations and the like, says an industry veteran.
Searching for the next Salesforce
Taleo is among a promising crop of CRM start-ups. But can any of them upstage the groundbreaking subscription-software company?
12 features of a good portal
Select the key features of your business portal with care as they can help increase users and usage.
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