Open

 Source


Software freedom for business gains

In association with:
spon logo

SMBs early adopters of open source CRM

By Eileen Yu, ZDNet Asia
Tuesday, November 11, 2008 08:57 PM

Small and midsize businesses are among the early adopters of open source enterprise applications in Asia, where the majority of open source vendors are based outside the region, according to an IDC report released Tuesday.

Beyond just cost savings, more businesses in the region are turning to open source because they desire to be free of vendor lock-in and want access to source codes, stated the report. The IDC study aims to evaluate the adoption of business applications such as enterprise resource management (ERM) and customer relationship management (CRM).

"Open source ERM and CRM applications are still in the embryonic stage in the Asia-Pacific region, excluding Japan, with SMBs being the early adopters," said Ridhi Sawhney, market analyst of enterprise applications research, IDC Asia-Pacific, who added that Australia, Singapore and Thailand, are leading the region in terms of adoption

Businesses today are more aware of the benefits in deploying open source, the research firm said. "For instance, acquiring source code helps in driving greater optimization, while having access to open source communities provides vital round-the-clock support," IDC said.

"Since the source code is published to the user community, users can revise, test and control the program to provide stability and security in the software," the report said. "Enterprises adopted open source applications because there is no vendor lock-in associated with the solution, and it enables users to stage and test the applications without large upfront costs, producing higher returns on investment compared to proprietary solutions."

The IDC report also highlighted a "significant" trend, where the majority of open source vendors are not based in the Asia-Pacific region, choosing instead to operate via partners and value-added resellers (VARs) well-versed with the local business environment.

It did note, however, that vendors such as SugarCRM, Compiere and epesiBIM, have development centers in China, India and Indonesia.

In an interview last month, Microsoft's intellectual property lawyer Horacio Gutierrez said the competition between proprietary and open source camps is "a thing of the past". Describing software houses today as increasingly "mixed source", Gutierrez said Microsoft is offering open source tools, just as open source vendors such as Red Hat, have license commercial software alongside open source products.

WORTHWHILE?

0

0 votes
Save to my library  Save to My Library  
Blog

Talkback 0 comments

There are currently no comments for this post.


More in this report

Sponsored Resources

 
UniSIM's Master's Program
Secure your career. Enroll in UniSIM's Executive Graduate Diploma and Executive Master of Open Source Software Management Program. Find out more, pave your future!

Singapore Polytechnic's COPELA program
Save Costs. Safe Choice. Secure Jobs. Sign up for Singapore Polytechnic's Certificate of Performance in Enterprise Linux Administration (COPELA) Program - with 90% WDA funding.

Related Features

Other Special Reports