Hundred-Store Cosmetics Chain Smoothly Applies New Retail System in USA and Canada

Overview

When LUSH Fresh Handmade Cosmetics tallied the pain from two disparate POS systems and five databases covering a hundred stores in the United States and Canada, the mandate for system-wide conversion was clear. Corporate staff spent hours manually polling, normalizing, collating, and verifying store data. Month-end closings took weeks. Store managers had to know their system's quirks and update stock changes by hand. Microsoft Dynamics Retail Management System offered a solution that could expand with the chain, yet flex as business demands evolved. Tri-City Retail Systems' experience installing and integrating this Microsoft solution into chain stores helped ensure fast, systematic rollout.