11 88 88 Receives Complete Return on Investment in Six Months Using Sabio's Automated Contact Center Solution on Avaya Technology

Overview

When 118UK, a division of Conduit Enterprises, was awarded a license to provide directory enquiry services in the newly-deregulated UK market through the brand 11 88 88, it needed a solution with scalability, resilience and low total cost of ownership. The company wanted to create an automated, next-generation contact centre environment to manage directory enquiry services. The company Implemented a next-generation Contact Centre Solution with Avaya MultiVantage Communications Applications for more than 1,500 directory enquiry service agents, the solution included three automated applications covering personal agent greeting, call completion and automatic number release.