Kitchen Appliance Manufacturer Reduces Warranty Claims With SAS

Overview

A typical warranty claim includes customer requests, service notes and technical jargon, plus contact information, parts numbers and date/time fields. Like most manufacturers, Sub-Zero and Wolf know this data is a gold mine for improving product quality and customer satisfaction. But too often, the cumbersome process of coding and classifying that data and then sifting through it to identify trends can slow down the product improvement process. In an industry where product defects can take, on average, six months to a year to identify and address, the Sub-Zero Freezer Company and its corporate companion Wolf Appliance Company are using SAS software to cut those times in half.