Servista Delivers Cutting-Edge Management Information Using Oracle Technology

Overview

Servista Ltd is a leading European provider of outsourced customer-care and billing services. Servista wanted to provide detailed, up-to-date management information to clients that enable them to develop and grow their businesses in fast-moving markets. The company wanted to analyze sales information by channel, and by individual branch, store, agent, and geography to provide a complete understanding of the performance of each and provide clients with the ability to easily manipulate data so that they can investigate the interrelationships between different parts of the business. Servista used Oracle Database, Oracle OLAP, and Oracle Business Intelligence Beans to provide the clients with ServistaKnowlege, a highly flexible management-information solution.