T-Online France Improves Operational Efficiency and Customer Service With Decision Support System

Overview

T-Online France is the French subsidiary of T-Online International AG, Deutsche Telekom's internet arm. T-Online wanted to provide operating units with control and monitoring data appropriate to their core business areas and improve the precision of decision-making and forecasting processes. The challenge was to optimize customer profitability. The company created an innovative decision-support information system (SID - Systeme d'Information Decisionnel), based on Oracle partitioning technology and Oracle Enterprise Manager and gained the ability to effectively manage a 1.5 terabyte data warehouse using Oracle VLDB (Very Large DataBase) technology.