Printer Manages Rapid Growth With Intranet-Based Dashboards and Communication

Overview

PrintingForLess.com's paper-based processes couldn't keep up with the rapid growth brought about by its e-commerce Web site. Order information was easily lost, employees were stressed, and customer satisfaction was down. Now, a high-performance Microsoft SQL Server 2000 database coupled with intranet-based digital dashboards deliver real-time information to everyone in the company, from the press floor to the sales teams. Now, the company's presses achieve 100 percent of expected performance, customers have a single point of contact instead of eight, and an order process that used to require 30 people can be accomplished by one. Customer experience and worker productivity have radically improved.