CRM Software Provider Speeds Design, Development 50 Percent With .NET Software

Overview

SYKES needed to develop an enterprise Customer Relationship Management (CRM) solution for a Fortune 50 manufacturer. The solution needed global scalability and support, as well as the flexibility to be easily customized and deployed by other SYKES customers. With architectural design assistance from the Microsoft Technology Center (MTC), SYKES developed a solution based on the Microsoft .NET Framework and related technologies. The result was designed and developed 50 percent faster, with up to 50 percent less code, than would otherwise have been possible.