Need for a Single, Integrated Global Pipeline Drives Adoption of mySAP Customer Relationship Management

Overview

With 78,000 employees around the world and corporate headquarters in El Segundo, Calif., Computer Sciences Corporation (CSC) earns more than $14 billion annually by providing consulting, system implementation and management, business process outsourcing, and other IT and business services. The company wanted to integrate information and processes for selling services. The challenge was to provide more accurate pipeline information and present a single view of the customer. As a solution the company deployed mySAP Customer Relationship Management (mySAP CRM), SAP NetWeaver Portal Component and SAP NetWeaver Business Intelligence component.