Hafslund ASA Improves Customer Management With a Single Source of Data

Overview

Hafslund wanted to centralize critical customer data spread across six different systems and integrate customer interaction, which was specific to each company and product. The challenge was to provide customer service center staff with a complete overview of customer commitments, and enable cross-selling and improve customer service by consolidating all customer information onto one system. Hafslund implemented Oracle's Siebel eEnergy and Oracle Business Intelligence to provide a ready-made solution capable of integrating Hafslund customer data as well as worked with Oracle Partner Infosys to consolidate information from disparate systems into a single application using a Service Oriented Architecture (SOA) and Web services.