Culver's Improves Operations With Microsoft Business Intelligence Solution

Overview

Culver Franchising Systems, Inc. (CFSI) owns eight Culver's restaurants and franchises 373 others. Though CFSI's Site Operations system gathered a lot of data, the company lacked an efficient method for analyzing it. Getting the information needed to make decisions involved highly manual reporting processes that bogged down operational staff and Franchise Business Partners (FBPs). The difficulty of analysis meant that many decisions were based on intuition rather than hard numbers - which caused real problems when CFSI wanted to quantify the effectiveness of certain product mixes. CFSI turned to trusted partner RedPrairie, provider of Culver's retail management systems. The company was impressed by RedPrairie's powerful Performance Management solution, based on Microsoft Business Intelligence (BI) technologies.