Developing a Dashboard to Aid in Effective Project Management

Overview

Accurately tracking programming support activities as a team manager can be a complex task. The overall coordination of the programming resources, testing support and production moves was hampered by the crude reporting functionality available in the change management system. This management challenge was solved by the development of the CMS IR Technical Support Dashboard utilizing SAS Enterprise Guide, SAS/GRAPH and SAS BI Dashboard 3.1 functionality. Working together with the management team, the dashboard was created to provide quick access in an easy to read graphical display of numerous key performance indicators. There is also functionality providing multiple alerts as defined by the management team (e.g. an application that stays in "User test" for more than 72 hours).