Member Login

E-mail:    Password:  




 TitleDate AddedCompany
whitepaper Hughes' PCI Compliant Network Solutions Reduce Costs, Save Time, and Preserve Customer Loyalty2008-02-14 IBM
  Hughes secures financial transactions. Not for a few companies here and there. But for many leaders in the retail industry. To make sure their customers' networks were secure, Hughes made a timetable. And a call to IBM. Net net? Security audit and compliance done ahead of schedule. Read the case study.

Tags: Security Applications, Security Management, E-commerce Security, Planning and Services		   
whitepaper Bharti Airtel Case Study2008-03-01 IBM
  IBM worked with Bharti Airtel, India's leading telecom, to create an innovative model for IT delivery. For CIO Jai Menon, it means he can now focus more on launching and creating new revenue streams. And less on IT delivery. Want to learn how? Get the case study.

Tags: Infrastructure Management, Telecom Services, Service Level Management		   
whitepaper Case Study Webcast: How a top California School District Chose its Help Desk2008-10-23 SchoolDude.com
  Franklin-McKinley School District used to manage IT incidents on paper, then via spreadsheet. They tried a monolithic help desk system, but users complained that it was too complicated.

In this Webcast, the District's Director of IT discusses the challenge of finding a system that balanced ease of use with robust functionality and reporting--without exceeding her budget.

You'll learn how just 4 IT technicians can now:
  • Effectively support over 4000 computers & peripherals
  • Resolve IT incidents much faster, improving customer service
  • Generate comprehensive incident status reports to improve accountability
  • Work more efficiently, reducing IT costs


Tags: Infrastructure Management, Procurement - Purchasing, Resources Mgmt., IT Reliability, Customer Support Services, Call Center - Contact		   
whitepaper Total Support: Achieving sustainable business growth with a remote support solution2008-10-30 NTRglobal
  Successfully expanding and supporting a geographically dispersed business requires big-picture vision, real-world analysis, pragmatic planning, and a relentless focus on execution. It also requires buckets of patience, especially when it comes to servicing and supporting your customers. If they are considering or have already purchased your product, they expect total support. If you fail to support them, you fail. It's that simple.

When expanding your business, you must develop a total support solution to meet customer expectations and to do business on their terms. Your solution must be relevant and valuable to them, and differentiated from your competitors. A smart solution should provide you the capability of providing customers a single point of contact support model to locate and leverage the available experts with the right skills at the right time.

What many business leaders fail to understand is that a total support solution isn't just a necessary adjunct to the business; it can also be a growth driver - if you employ the right solution.

Tags: Business Management, Sales - Marketing, Remote Access - RA Servers, Help Desk, IT Reliability		   
whitepaper Case Study: Migrating an Enterprise from Lotus Notes to Microsoft Exchange2008-06-01 USA.NET
  Wholesale insurance broker Swett & Crawford had been using IBM Lotus Notes for years but it was proving hard to find qualified Notes support and their Notes email repository was approaching 4TB. With 900+ users sending and receiving over 1M emails each month, the availability and reliability of the messaging system is critical to their business. This joint case study from Microsoft? and USA.NET describes how their IT team successfully migrated from a Notes solution to hosted Microsoft Exchange.

Tags: Email, IT Manufacturing, Database Applications, Application Development		   
whitepaper Microsoft Dynamics Webcast: Extend the Power of Microsoft Dynamics GP Without a Developer (Level 100)2008-11-06 Microsoft
  For those who are not using the Extender for Microsoft Dynamics GP, they are missing out on an easy-to-use tool that allows adding data fields, notes, macros, lookups, and much more without writing a single line of code. Users can also integrate Microsoft Dynamics GP with third-party, dictionary-based applications and use the data to capture in SmartLists. For those who are already using Extender, but are not sure whether they are taking full advantage its extensive capabilities, attend this webcast to learn multiple ways to easily increase the user productivity and make additional business information available wherever it is needed.

Tags: Application Development		   
whitepaper MSDN Webcast: Game Programming in DarkGDK and C++ (Part 1 of 6): Introducing DarkGDK (Level 100)2008-11-06 Microsoft
  The presenter of this webcast explains what DarkGDK is and describes how it can make programming games much easier than it would be normally. The actual game will be available to download with all resource files. This is the game which is dissected over the coming sessions in this webcast series.

Tags: Programming Languages		   
whitepaper MSDN Webcast: Windows Embedded CE and Handheld Solutions (Level 100)2008-11-06 Microsoft
  This webcast covers what is needed to know when building a handheld Windows Embedded CE powered device. Windows Embedded CE is the ideal handheld platform with hardware support and software components to satisfy all the requirements of the next generation of connected, service-oriented handheld devices.

Tags: Windows CE		   
whitepaper Crack the Code on Better ROI With In-House Development Projects2008-11-06 Microsoft
  Successful software development requires transparency and structure. Although most of the teams understand the value of formal process and advanced tools, it is often difficult to justify their costs. Quilogy can recommend custom activities for ALL roles on the development teams to improve project quality and overall success. The presenter's deep experience can help to efficiently plan, develop and test the custom development projects and get more value out of the investments in process and tools. Quilogy has been developing software for nearly two decades and has parlayed that knowledge into a set of codified rules for application lifecycle management. The presenters take a hard, quantitative look at how the business can save money, improve quality, and reduce time to market.

Tags: Application Development, Programming Languages		   
whitepaper Vmware-Making your Business Disaster Ready with Virtual Infrastructure2008-11-05 VMware
  Using virtualization for disaster recovery allows companies to extend the disaster coverage to more applications while reducing the recovery time and making the process more reliable. To learn more about business continuity solutions with virtual infrastructure, download the whitepaper.

Tags: Infrastructure Management, Business Strategies, Strategic Planning, Virtualization		   


Recognizing technology companies that matter

ZDNet Asia Top Tech Index

Find out who you should be spending your IT budget with