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 TitleDate AddedCompany
whitepaper Get the Most Return From Your Backup Exec Investment2009-11-11 Symantec
  Anyone on an older version of Backup Exec may be missing out on valuable backup and recovery advantages achieved by simply upgrading. Recent internal performance testing proves that by simply upgrading to the latest version of Backup Exec 12.5, one can experience a 50-100% increase in backup performance. Symantec Backup Exec 12.5 delivers simplified, cost-efficient backup and recovery for the growing business. The attendee will learn how the latest version of Backup Exec will improve the backup and recovery.

Tags: Data Tools		   
whitepaper Business Intelligence in the Cloud2009-11-10 RightScale
  The presenter of this webcast gives practical information about cloud computing and demonstrates a new approach to business intelligence. No longer are dedicated hardware and software required to meet ad hoc or unpredictable BI requirements.

Tags: IT Infrastructure		   
whitepaper Mind the Gap: What 3rd Party Archiving Brings to Your Exchange Environment2009-11-10 Symantec
  There are a lot of messages, storage, backups, policies, and people to manage just to maintain the current state of email and make sure it's accessible to those who need it, when they need it. Many organizations need more than the archiving functionality that will be available within Exchange 2010. For one, archiving more than just Exchange is becoming more and more common as are requirements for tiered storage, single instancing, retention and enhanced e-discovery and legal hold functionality.

Tags: Data Tools		   
whitepaper "Smart Archive for SAP and the Enterprise" a recorded Webcast2009-11-10 IBM
  Every day, 15 petabytes of new information are being generated. IDC estimates that by 2010, the amount of digital information will grow to 988 exabytes. The volume, variety and velocity of data and content growth in an organization means that archival is now a mandate.

Listen as Brian Hill of Forrester and Laurence Leong of discuss how to take a smarter approach to archiving beyond point solutions. They discuss:
  • The latest industry trends and challenges in archiving strategies, records and retention management initiatives and enterprise content management (ECM) endeavors
  • The IBM Smart Archive strategy and its applicability to SAP environments, including a discussion of how to lower costs, increase compliance and address privacy requirements for SAP


Tags: Management, Data Infrastructure, Data Tools, Internet and Web		   
whitepaper The new information agenda:Do you have one?2009-11-09 IBM
  The lack of trusted information — information that is accurate, timely and relevant— is on the minds of CEOs and senior executives around the world. a paradigm shift from siloed organizational information fiefdoms to the design and deployment of an enterprisewide information infrastructure is required.

Tags: Data Infrastructure, Data Infrastructure, Data Infrastructure, Homeland Security		   
whitepaper Business Analytics and Optimization for the Intelligent Enterprise2009-11-09 IBM
  Based on our survey of 225 business leaders worldwide, we found that enterprises are operating with bigger blind spots and that they are making important decisions without access to the right information. They recognize that new analytics, coupled with advanced business process management capabilities, signal a major opportunity to close gaps and create new business advantage. Those who have the vision to apply new approaches are building intelligent enterprises and will be ready to outperform their peers.

Tags: Enterprise Planning, Data Tools, Data Tools, IT Budgeting		   
whitepaper The Journey Along an Information-Led Transformation2009-11-09 IBM
  A shift is underway from simple automation to business optimization, and information is at the center of it. Information, when aligned with your business strategy, holds the key to driving profitable growth, cost take out and proactive risk management. However, despite the tremendous growth in information, most organizations are operating with significant blind spots and are trapped within application-bound silos. Learn how ro untap your Information resources with IBM.

Tags: Data Tools, Data Tools, IT Budgeting		   
whitepaper The NSW Health Department Introduces New Business Intelligence Solutions to Provide Holistic Patient-Centric Data Analysis2009-11-08 Microsoft
  NSW Health manages healthcare for the state of New South Wales. It comprises 232 public hospitals across eight geographical areas, as well as numerous radiology and specialist units. NSW Health wanted to obtain holistic patient data across the continuum of care and provide hospital and area health managers with relevant views of data. They also wanted to improve patient care and flow by providing up-to-date information at the point of care. After investigating a range of business intelligence options, the tender was awarded to Microsoft who signed an agreement for Microsoft SQL Server 2005 to cover around 90,000 employees, across 40,000 desktops and 2,500 servers.

Tags: Data Infrastructure		   
whitepaper Support Strategies: Customer Experience Management2009-11-06 Citrix Online
  Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering value. That makes the support center an extremely strategic contact point. This smith+co white paper explores the importance of the customer experience and the role of technology in creating, nurturing and strengthening customer relationships with every single interaction. Download the white paper to learn: • Why customer experience is the next frontier for support centers • How to strategically create and strengthen customer relationships • Tips for increasing your focus on customer needs

Tags: Business Functions, Data Tools, IT Budgeting, IT Budgeting		   
whitepaper Best Practices for Translating Customer Satisfaction into Revenue2009-11-06 Citrix Online
  Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language. How do you quantify customer satisfaction? Download the Best Practices for Benchmarking Customer Satisfaction to get industry research the Association of Support Professionals (ASP) on how to measure and leverage customer satisfaction.

Tags: Business Functions, Data Tools, IT Budgeting, IT Budgeting