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Title Date Added Company

10 Ways Business Intelligence Will Transform Your Call Center 2006-07-20 05:44:57 Latigent

If an organization is like most, a person may not realize the power of data that he or she already have. By optimizing and mining the data, one can easily have a 360 degree view of the entire enterprise. Business Intelligence (BI), through data mining can transform the call center; but what does that mean? What are the areas of greatest impact that BI will have on the center, agents, and day-day operations? What is the best way to leverage BI in the contact center? This webcast shows how BI will transform the center.

The Power to Know With Customer Interactions 2006-07-20 05:50:13 NICE Systems

Interaction analytics is a perfect complement to today's advanced Business Intelligence (BI) solutions that analyze transactional and CRM information. Interaction analytics coupled with BI solutions can provide the voice of the customer - the "Direct line" to what they are saying today. Now a person can understand "Why it happened" which improves the ability to determine "What will happen".

Insight From Interactions for Business Insight 2006-07-20 05:49:10 DMG Consulting

Analytics in the Contact Center has received a lot of attention, but how are companies actually using it to improve their business? Through this webcast the viewer will learn how today's businesses are using analytics to make a positive impact on their organization and customers. With the insights gained through speech analytics, call flow analysis and IVR surveys, companies are identifying and acting on the information they find through analytics to make their businesses and customers successful.

Regulatory Hot Buttons and Legal Risks for CRM Professionals 2006-07-20 05:46:00 Manatt, Phelps & Phillips

This webcast discusses some of the recent legal developments and enforcement trends relating to customer communications. The webcast discusses privacy and data security, revisions to CAN-SPAM act, and telemarketing issues.

Webcast: The New Exchange Architecture: Using Continuity to Lower Cost and Improve Email Availability 2006-09-12 09:43:46 MessageOne

Microsoft Exchange servers are prone to outages resulting from database and Active Directory corruption, viruses and malware, hardware failures, SAN failures, improper configuration, and loss of connectivity due to natural disasters and other disruptions. Until recently, however, there were no low-cost solutions to protect your enterprise against all of these failure scenarios.

But now more than 1,000 major companies have adopted a new architecture for Microsoft Exchange�one that ensures uninterrupted email availability. By combining traditional recovery approaches such as tape backup, clusters, and replication with low-cost, managed continuity services, these organizations have eliminated the risk of downtime while reducing network complexity and lowering their email management costs.

Check out this TechRepublic Webcast, now available on demand, to hear Paul D'Arcy, Vice President of Marketing at MessageOne, and James Hilliard, Moderator for TechRepublic, drill down on these important email availability topics and more:

Understanding real-world failure data for Microsoft Exchange

How a standby email system that can be activated in 60 seconds can complement your existing tape, cluster, replication, or SAN-based recovery strategies

How MessageOne's low-cost, managed EMS Email Continuity can help you ensure 99.999% Exchange and BlackBerry availability

There's only one high-availability solution for email that's immune to database corruption and Windows viruses: MessageOne's EMS Email Continuity. So listen to this free Webcast, sponsored by MessageOne, to learn more about EMS and how it can help you ensure that your company's email is always up and running, no matter what.

Small Business Webcast: Protect Your Data With Windows Small Business Server 2003 (Level 100) 2006-07-06 06:27:29 Microsoft

Data security is a growing concern for many small business owners. This webcast shows how Microsoft Windows Small Business Server 2003 can help to manage the network and protect the data.

TechNet Webcast: Setting Up and Configuring SQL Server 2005 for SAP Applications (Level 300) 2006-07-06 06:49:23 Microsoft

Microsoft SQL Server 2005 is the database that many organizations use for SAP business applications deployments. This webcast explains the best practices for setting up and operating SQL Server 2005 for secure, reliable, and scalable SAP deployments. It also explains about architectures, 64-bit deployments, SAP Business Information Warehouse (SAP BW) configurations, database mirroring, and five of the most common configuration problems.

Data Protection Solutions for the Windows Small Business Server Environment 2006-08-21 15:24:18 Symantec

This webcast discusses the exciting sales opportunity in the Windows SBS data protection market and how the listener can grow his or her sales with Symantec Backup Exec for Windows Small Business Server, the industry's leading data protection solution that meets the data backup and recovery needs of Small Businesses.

Bill Gates Keynote to the Tenth Annual Microsoft CEO Summit 2006-06-23 01:00:29 Microsoft

Microsoft Chairman and Chief Software Architect Bill Gates delivered the keynote at the tenth annual Microsoft CEO Summit, which draws more than 100 CEOs from top companies around the world to participate in discussion, debate, and interactive sessions regarding the convergence of technology and business issues. Gates' keynote focused on key issues concerning business intelligence and enterprise information management solutions.

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Title	Date Added	Company
10 Ways Business Intelligence Will Transform Your Call Center	2006-07-20 05:44:57	Latigent
If an organization is like most, a person may not realize the power of data that he or she already have. By optimizing and mining the data, one can easily have a 360 degree view of the entire enterprise. Business Intelligence (BI), through data mining can transform the call center; but what does that mean? What are the areas of greatest impact that BI will have on the center, agents, and day-day operations? What is the best way to leverage BI in the contact center? This webcast shows how BI will transform the center.
The Power to Know With Customer Interactions	2006-07-20 05:50:13	NICE Systems
Interaction analytics is a perfect complement to today's advanced Business Intelligence (BI) solutions that analyze transactional and CRM information. Interaction analytics coupled with BI solutions can provide the voice of the customer - the "Direct line" to what they are saying today. Now a person can understand "Why it happened" which improves the ability to determine "What will happen".
Insight From Interactions for Business Insight	2006-07-20 05:49:10	DMG Consulting
Analytics in the Contact Center has received a lot of attention, but how are companies actually using it to improve their business? Through this webcast the viewer will learn how today's businesses are using analytics to make a positive impact on their organization and customers. With the insights gained through speech analytics, call flow analysis and IVR surveys, companies are identifying and acting on the information they find through analytics to make their businesses and customers successful.
Regulatory Hot Buttons and Legal Risks for CRM Professionals	2006-07-20 05:46:00	Manatt, Phelps & Phillips
This webcast discusses some of the recent legal developments and enforcement trends relating to customer communications. The webcast discusses privacy and data security, revisions to CAN-SPAM act, and telemarketing issues.
Webcast: The New Exchange Architecture: Using Continuity to Lower Cost and Improve Email Availability	2006-09-12 09:43:46	MessageOne
Microsoft Exchange servers are prone to outages resulting from database and Active Directory corruption, viruses and malware, hardware failures, SAN failures, improper configuration, and loss of connectivity due to natural disasters and other disruptions. Until recently, however, there were no low-cost solutions to protect your enterprise against all of these failure scenarios. But now more than 1,000 major companies have adopted a new architecture for Microsoft Exchange�one that ensures uninterrupted email availability. By combining traditional recovery approaches such as tape backup, clusters, and replication with low-cost, managed continuity services, these organizations have eliminated the risk of downtime while reducing network complexity and lowering their email management costs. Check out this TechRepublic Webcast, now available on demand, to hear Paul D'Arcy, Vice President of Marketing at MessageOne, and James Hilliard, Moderator for TechRepublic, drill down on these important email availability topics and more: Understanding real-world failure data for Microsoft Exchange How a standby email system that can be activated in 60 seconds can complement your existing tape, cluster, replication, or SAN-based recovery strategies How MessageOne's low-cost, managed EMS Email Continuity can help you ensure 99.999% Exchange and BlackBerry availability There's only one high-availability solution for email that's immune to database corruption and Windows viruses: MessageOne's EMS Email Continuity. So listen to this free Webcast, sponsored by MessageOne, to learn more about EMS and how it can help you ensure that your company's email is always up and running, no matter what.
Small Business Webcast: Protect Your Data With Windows Small Business Server 2003 (Level 100)	2006-07-06 06:27:29	Microsoft
Data security is a growing concern for many small business owners. This webcast shows how Microsoft Windows Small Business Server 2003 can help to manage the network and protect the data.
TechNet Webcast: Setting Up and Configuring SQL Server 2005 for SAP Applications (Level 300)	2006-07-06 06:49:23	Microsoft
Microsoft SQL Server 2005 is the database that many organizations use for SAP business applications deployments. This webcast explains the best practices for setting up and operating SQL Server 2005 for secure, reliable, and scalable SAP deployments. It also explains about architectures, 64-bit deployments, SAP Business Information Warehouse (SAP BW) configurations, database mirroring, and five of the most common configuration problems.
Data Protection Solutions for the Windows Small Business Server Environment	2006-08-21 15:24:18	Symantec
This webcast discusses the exciting sales opportunity in the Windows SBS data protection market and how the listener can grow his or her sales with Symantec Backup Exec for Windows Small Business Server, the industry's leading data protection solution that meets the data backup and recovery needs of Small Businesses.
Bill Gates Keynote to the Tenth Annual Microsoft CEO Summit	2006-06-23 01:00:29	Microsoft
Microsoft Chairman and Chief Software Architect Bill Gates delivered the keynote at the tenth annual Microsoft CEO Summit, which draws more than 100 CEOs from top companies around the world to participate in discussion, debate, and interactive sessions regarding the convergence of technology and business issues. Gates' keynote focused on key issues concerning business intelligence and enterprise information management solutions.