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Title Date Added Company

Webcast: Delivering Operational Success for Healthcare with IBM Information Integration Solutions 2006-09-06 12:30:06 IBM

As a leader in helping healthcare companies move closer to their goal of becoming real-time patient-centric organizations, IBM Information Integration Solutions is providing focus on optimization and delivery of patient information where integration technology is a major enabler. View this on-demand webcast to hear Wes Rishel, Managing Vice President, Gartner Group and IBM subject matter expert Helen Gurevich discuss how IBM can address the business and technical issues around the unique identification of patient/provider/subscriber/policy holder from a transactional data content standpoint as well as emphasize the value of a "Single Version of Truth." The results of IBM's recent survey on organizations' current strategies around NPI, Single View of a Patient, EHR, and RHIO will also be shared.

Primerica, a Subsidiary of Citigroup, Improves Order Efficiency and Accuracy With AppForge Crossfire 2006-07-20 05:40:28 AppForge

Primerica is a financial services company providing families with life insurance plans, retirement options and debt consolidation counseling among other services. In order to minimize errors, increase efficiency, and provide clients with the best possible customer service, Primerica decided it needed a paperless customer application process. The challenge for the company was how to build a solution that could potentially support its' 91,000 licensed representatives across the country, many of whom carry a handheld device of their choice. Palm, Inc., a market leader in Palm OS handhelds, recommended AppForge as a consulting and development partner that could help Primerica create a customized solution to meet their needs.

10 Ways Business Intelligence Will Transform Your Call Center 2006-07-20 05:44:57 Latigent

If an organization is like most, a person may not realize the power of data that he or she already have. By optimizing and mining the data, one can easily have a 360 degree view of the entire enterprise. Business Intelligence (BI), through data mining can transform the call center; but what does that mean? What are the areas of greatest impact that BI will have on the center, agents, and day-day operations? What is the best way to leverage BI in the contact center? This webcast shows how BI will transform the center.

Insight From Interactions for Business Insight 2006-07-20 05:49:10 DMG Consulting

Analytics in the Contact Center has received a lot of attention, but how are companies actually using it to improve their business? Through this webcast the viewer will learn how today's businesses are using analytics to make a positive impact on their organization and customers. With the insights gained through speech analytics, call flow analysis and IVR surveys, companies are identifying and acting on the information they find through analytics to make their businesses and customers successful.

Performance Intelligence 2006-07-20 06:08:21 Verint Systems

In order to effectively manage and enhance performance, contact center managers and other enterprise decision makers need accurate information in a timely fashion. But traditional reporting, dashboards and scorecards that simply show what is happening - without helping a person to determine the best course of corrective action - are not enough. This webcast will discuss the benefits of applying data analytics to customer interactions to help answer critical performance-related questions.

Data Mining and CRM 2006-07-20 12:42:42 CRM Today

Data mining, data exploration and knowledge discovery are all terms that create an image of the demanding and sometimes tedious search to uncover insights that are neither obvious to competitors nor easy for competitors to duplicate. Customer relationship management depends on data analysis activities to uncover directions and opportunities and highlight warning indicators for CRM initiatives. CRM uses data mining to understand how to reach out to and communicate with customers. Data analyses can range from simple, intuitive determination of who to contact, when and where to applying complex algorithms in real-time to deliver customized responses to customer-initiated interaction. This paper reviews two broad categories of data analysis and shows how they might be used to prioritize CRM initiatives.

Australia and New Zealand Banking Group: Improving Campaign Effectiveness Through a More Accurate Understanding of Customer Needs 2006-07-06 02:34:55 SAS Institute

These days, businesses no longer need a crystal ball to predict how customers will behave. With the right business intelligence solutions, large organizations can accurately forecast how customers will respond to specific communications, such as marketing campaigns. So what was once guesswork has now turned into a science. It's a strategy that is working well for ANZ Bank. The bank is using SAS Enterprise Miner to better identify specific groups of customers with a need for a particular product or service.

Assurant Develops Risk Management Solution Tailored to Brazilian Marketplace 2006-07-06 02:38:09 SAS Institute

When U.S. insurance company Assurant first entered the Brazilian market in 2002, the company immediately encountered a number of tough business challenges. Assurant faced competition from regional insurers who had well-established brand recognition and competitive rates based on years of experience in the country's insurance market. Initially, they used historical data from U.S. customers to help determine pricing and reserve rates in Brazil, but this strategy yielded overpriced products and services. Fortunately, the company began to gather data as it slowly acquired customers and later obtained a database of regional customer information when it bought out a local competitor. The company began looking for a data analysis solution to help derive benefits from the new data. They found their solution in SAS.

Bakers Footwear Meets Customer Needs, Improves Product Assortment With Marketmax 2006-07-06 02:40:28 SAS Institute

Offering closed-toe dress shoes, special-occasion shoes, tailored boots, casual sandals, dressy handbags and more, Bakers Footwear outfits young women throughout the United States with fashionable shoes and accessories at affordable prices. With 16,000 new style and color choices each year, Bakers executives found they had little time to be proactive in planning the assortment and placement of merchandise at the store level. But with Marketmax Assortment Planning software, Bakers' fashion pros can hone their product mix to stock each of the company's 215 stores with the right merchandise for its unique customers.

BFBP Chooses SAS to Manage and Control Risk 2006-07-06 02:47:45 SAS Institute

Beginning in 2000, Banque Federale des Banques Populaires (BFBP) launched a project to provide the group with systems and methods compatible with Basel II. The initial work consisted of demonstrating whether the banks' current rating methods were compatible with the Basel II reform. As the project proceeded, however, concern arose over BFBP's ability to communicate efficiently with other banks in the group, which were already using SAS to generate scores. The objective - to share means, resources and techniques to build united and long-term systems - also involved ensuring that teams could use the same language and statistical laws, as well as work with the same results. For this reason, the BFBP chose SAS for a common rating systems based on scores.

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Title	Date Added	Company
Webcast: Delivering Operational Success for Healthcare with IBM Information Integration Solutions	2006-09-06 12:30:06	IBM
As a leader in helping healthcare companies move closer to their goal of becoming real-time patient-centric organizations, IBM Information Integration Solutions is providing focus on optimization and delivery of patient information where integration technology is a major enabler. View this on-demand webcast to hear Wes Rishel, Managing Vice President, Gartner Group and IBM subject matter expert Helen Gurevich discuss how IBM can address the business and technical issues around the unique identification of patient/provider/subscriber/policy holder from a transactional data content standpoint as well as emphasize the value of a "Single Version of Truth." The results of IBM's recent survey on organizations' current strategies around NPI, Single View of a Patient, EHR, and RHIO will also be shared.
Primerica, a Subsidiary of Citigroup, Improves Order Efficiency and Accuracy With AppForge Crossfire	2006-07-20 05:40:28	AppForge
Primerica is a financial services company providing families with life insurance plans, retirement options and debt consolidation counseling among other services. In order to minimize errors, increase efficiency, and provide clients with the best possible customer service, Primerica decided it needed a paperless customer application process. The challenge for the company was how to build a solution that could potentially support its' 91,000 licensed representatives across the country, many of whom carry a handheld device of their choice. Palm, Inc., a market leader in Palm OS handhelds, recommended AppForge as a consulting and development partner that could help Primerica create a customized solution to meet their needs.
10 Ways Business Intelligence Will Transform Your Call Center	2006-07-20 05:44:57	Latigent
If an organization is like most, a person may not realize the power of data that he or she already have. By optimizing and mining the data, one can easily have a 360 degree view of the entire enterprise. Business Intelligence (BI), through data mining can transform the call center; but what does that mean? What are the areas of greatest impact that BI will have on the center, agents, and day-day operations? What is the best way to leverage BI in the contact center? This webcast shows how BI will transform the center.
Insight From Interactions for Business Insight	2006-07-20 05:49:10	DMG Consulting
Analytics in the Contact Center has received a lot of attention, but how are companies actually using it to improve their business? Through this webcast the viewer will learn how today's businesses are using analytics to make a positive impact on their organization and customers. With the insights gained through speech analytics, call flow analysis and IVR surveys, companies are identifying and acting on the information they find through analytics to make their businesses and customers successful.
Performance Intelligence	2006-07-20 06:08:21	Verint Systems
In order to effectively manage and enhance performance, contact center managers and other enterprise decision makers need accurate information in a timely fashion. But traditional reporting, dashboards and scorecards that simply show what is happening - without helping a person to determine the best course of corrective action - are not enough. This webcast will discuss the benefits of applying data analytics to customer interactions to help answer critical performance-related questions.
Data Mining and CRM	2006-07-20 12:42:42	CRM Today
Data mining, data exploration and knowledge discovery are all terms that create an image of the demanding and sometimes tedious search to uncover insights that are neither obvious to competitors nor easy for competitors to duplicate. Customer relationship management depends on data analysis activities to uncover directions and opportunities and highlight warning indicators for CRM initiatives. CRM uses data mining to understand how to reach out to and communicate with customers. Data analyses can range from simple, intuitive determination of who to contact, when and where to applying complex algorithms in real-time to deliver customized responses to customer-initiated interaction. This paper reviews two broad categories of data analysis and shows how they might be used to prioritize CRM initiatives.
Australia and New Zealand Banking Group: Improving Campaign Effectiveness Through a More Accurate Understanding of Customer Needs	2006-07-06 02:34:55	SAS Institute
These days, businesses no longer need a crystal ball to predict how customers will behave. With the right business intelligence solutions, large organizations can accurately forecast how customers will respond to specific communications, such as marketing campaigns. So what was once guesswork has now turned into a science. It's a strategy that is working well for ANZ Bank. The bank is using SAS Enterprise Miner to better identify specific groups of customers with a need for a particular product or service.
Assurant Develops Risk Management Solution Tailored to Brazilian Marketplace	2006-07-06 02:38:09	SAS Institute
When U.S. insurance company Assurant first entered the Brazilian market in 2002, the company immediately encountered a number of tough business challenges. Assurant faced competition from regional insurers who had well-established brand recognition and competitive rates based on years of experience in the country's insurance market. Initially, they used historical data from U.S. customers to help determine pricing and reserve rates in Brazil, but this strategy yielded overpriced products and services. Fortunately, the company began to gather data as it slowly acquired customers and later obtained a database of regional customer information when it bought out a local competitor. The company began looking for a data analysis solution to help derive benefits from the new data. They found their solution in SAS.
Bakers Footwear Meets Customer Needs, Improves Product Assortment With Marketmax	2006-07-06 02:40:28	SAS Institute
Offering closed-toe dress shoes, special-occasion shoes, tailored boots, casual sandals, dressy handbags and more, Bakers Footwear outfits young women throughout the United States with fashionable shoes and accessories at affordable prices. With 16,000 new style and color choices each year, Bakers executives found they had little time to be proactive in planning the assortment and placement of merchandise at the store level. But with Marketmax Assortment Planning software, Bakers' fashion pros can hone their product mix to stock each of the company's 215 stores with the right merchandise for its unique customers.
BFBP Chooses SAS to Manage and Control Risk	2006-07-06 02:47:45	SAS Institute
Beginning in 2000, Banque Federale des Banques Populaires (BFBP) launched a project to provide the group with systems and methods compatible with Basel II. The initial work consisted of demonstrating whether the banks' current rating methods were compatible with the Basel II reform. As the project proceeded, however, concern arose over BFBP's ability to communicate efficiently with other banks in the group, which were already using SAS to generate scores. The objective - to share means, resources and techniques to build united and long-term systems - also involved ensuring that teams could use the same language and statistical laws, as well as work with the same results. For this reason, the BFBP chose SAS for a common rating systems based on scores.