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Title Date Added Company

Webcast: Best Practices for Software Asset Management 2006-09-28 01:00:20 ManageSoft

Listen to this on-demand Webcast from ManageSoft to hear presenters from BSA (Business Software Alliance), Soft-Aid, and ManageSoft explore how you can implement Software Asset Management (SAM) in your environment. Find out how a proper SAM program can help you:

Reduce the risk of legal liability by ensuring proper licensing of all software in use in your organization

Save money by reallocating unused software licenses to prevent unnecessary purchases

Leverage existing asset tracking tools as part of a total SAM solution, rather than replacing them

Maintain a full history of hardware and software assets to comply with regulatory requirements like those outlined in the Sarbanes-Oxley Act (SOX)

Achieve rapid ROI

For more information on software audits and how to plan for one, check out part 1 of this Webcast series, Are You Prepared for a Software Audit?

TechNet Webcast: Office SharePoint Server 2007 Functional and Architectural Overview (Level 200) 2006-08-18 01:00:11 Microsoft

Dramatic changes in the workplace have resulted in the need for new processes and technologies that assist in content control, collaboration, searching, and security. The addition of server-based services to the 2007 Microsoft Office system addresses some of these needs. This webcast examines some of the features and capabilities in Microsoft Office SharePoint Server 2007 for organizational content management, portal creation, search, business processes management, and business intelligence. The webcast also covers the administrative architecture, physical architecture, and security requirements for enabling the collaborative features of SharePoint Server 2007.

TechNet Webcast: Setting Up and Deploying SQL Server 2005 Reporting Services for SAP BW (Level 200) 2006-08-18 01:00:11 Microsoft

Microsoft SQL Server 2005 Service Pack 1 (SP1) includes an integrated Reporting Services solution to easily create and manage reports on information inside any SAP Business Information Warehouse (SAP BW) data warehouse. An updated data provider and a new query designer enable to take advantage of the data in SAP BW (now called NetWeaver Business Intelligence). This webcast will explain how to set up, configure, deploy, and use these new capabilities.

Telco Churn Management: Case Studies in Combating Telco Churn Through the Use of Business Intelligence 2006-08-11 01:00:09 SAS Institute

Many managers are hoping to find the one approach that can help them manage all of their customer loyalty and churn management challenges. In reality however, most telcos face a wide range of situations, many of which require a unique combination of business intelligence, insight, creativity, and organizational flexibility to be successful. In this seminar, the presenter reviews several of the more creative and successful of the churn management and customer loyalty programs utilized by telcos around the world. The webcast includes a review of the use of pre-emptive call center programs, customer wants and needs analysis, behavioral segmentation and other techniques.

Business Process Re-Engineering: Creating Opportunities for Evolution or Revolution 2006-08-11 01:00:09 ThotWave Technologies

As organizations begin to adopt modern approaches for their analytic and business intelligence needs, many are taking notice of how feature-rich these technologies are, and are assessing whether or not they should simply migrate to these newer technologies and use it as they have in the past, or evaluate the potential and use these as a platform for process reengineering. In this seminar, the presenter discusses the opportunities for evolutionary and revolutionary change and provides some counsel on how to decide which approach might be best for the organization. Case studies looking at SAS 9 in a clinical research organization and a pharmaceutical company are shared as examples for viewer.

MSDN Webcast: Incorporating Business Intelligence (BI) in Applications Using SQL Server Reporting Services and Visual Studio (Level 200) 2006-08-04 01:00:11 Microsoft

The release of Reporting Services for Microsoft SQL Server 2000 at the beginning of 2004 made it possible for users to easily build and deploy interactive server-based reports throughout their organizations. Microsoft SQL Server 2005 Reporting Services provides enhancements and additional functionality to Reporting Services. This webcast introduces the new features available in SQL Server 2005 Reporting Services, including the new report controls for the Microsoft Visual Studio development system that one can use in both Windows Forms and Microsoft ASP.NET applications.

Webcast: Delivering Operational Success for Healthcare with IBM Information Integration Solutions 2006-09-06 12:30:06 IBM

As a leader in helping healthcare companies move closer to their goal of becoming real-time patient-centric organizations, IBM Information Integration Solutions is providing focus on optimization and delivery of patient information where integration technology is a major enabler. View this on-demand webcast to hear Wes Rishel, Managing Vice President, Gartner Group and IBM subject matter expert Helen Gurevich discuss how IBM can address the business and technical issues around the unique identification of patient/provider/subscriber/policy holder from a transactional data content standpoint as well as emphasize the value of a "Single Version of Truth." The results of IBM's recent survey on organizations' current strategies around NPI, Single View of a Patient, EHR, and RHIO will also be shared.

10 Ways Business Intelligence Will Transform Your Call Center 2006-07-20 05:44:57 Latigent

If an organization is like most, a person may not realize the power of data that he or she already have. By optimizing and mining the data, one can easily have a 360 degree view of the entire enterprise. Business Intelligence (BI), through data mining can transform the call center; but what does that mean? What are the areas of greatest impact that BI will have on the center, agents, and day-day operations? What is the best way to leverage BI in the contact center? This webcast shows how BI will transform the center.

The Power to Know With Customer Interactions 2006-07-20 05:50:13 NICE Systems

Interaction analytics is a perfect complement to today's advanced Business Intelligence (BI) solutions that analyze transactional and CRM information. Interaction analytics coupled with BI solutions can provide the voice of the customer - the "Direct line" to what they are saying today. Now a person can understand "Why it happened" which improves the ability to determine "What will happen".

Gain a Competitive Advantage With CRM & Business Intelligence 2006-07-13 02:53:53 Maximizer Software

In this webcast, the listener will learn how to gain actionable insight into his or her business to improve productivity, revenues and customer satisfaction. The listener will also hear how DNA Group of Raleigh, NC implemented CRM and business intelligence best practices that improved staff productivity and customer satisfaction, giving them the competitive edge to ultimately increase revenue.

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Title	Date Added	Company
Webcast: Best Practices for Software Asset Management	2006-09-28 01:00:20	ManageSoft
Listen to this on-demand Webcast from ManageSoft to hear presenters from BSA (Business Software Alliance), Soft-Aid, and ManageSoft explore how you can implement Software Asset Management (SAM) in your environment. Find out how a proper SAM program can help you: Reduce the risk of legal liability by ensuring proper licensing of all software in use in your organization Save money by reallocating unused software licenses to prevent unnecessary purchases Leverage existing asset tracking tools as part of a total SAM solution, rather than replacing them Maintain a full history of hardware and software assets to comply with regulatory requirements like those outlined in the Sarbanes-Oxley Act (SOX) Achieve rapid ROI For more information on software audits and how to plan for one, check out part 1 of this Webcast series, Are You Prepared for a Software Audit?
TechNet Webcast: Office SharePoint Server 2007 Functional and Architectural Overview (Level 200)	2006-08-18 01:00:11	Microsoft
Dramatic changes in the workplace have resulted in the need for new processes and technologies that assist in content control, collaboration, searching, and security. The addition of server-based services to the 2007 Microsoft Office system addresses some of these needs. This webcast examines some of the features and capabilities in Microsoft Office SharePoint Server 2007 for organizational content management, portal creation, search, business processes management, and business intelligence. The webcast also covers the administrative architecture, physical architecture, and security requirements for enabling the collaborative features of SharePoint Server 2007.
TechNet Webcast: Setting Up and Deploying SQL Server 2005 Reporting Services for SAP BW (Level 200)	2006-08-18 01:00:11	Microsoft
Microsoft SQL Server 2005 Service Pack 1 (SP1) includes an integrated Reporting Services solution to easily create and manage reports on information inside any SAP Business Information Warehouse (SAP BW) data warehouse. An updated data provider and a new query designer enable to take advantage of the data in SAP BW (now called NetWeaver Business Intelligence). This webcast will explain how to set up, configure, deploy, and use these new capabilities.
Telco Churn Management: Case Studies in Combating Telco Churn Through the Use of Business Intelligence	2006-08-11 01:00:09	SAS Institute
Many managers are hoping to find the one approach that can help them manage all of their customer loyalty and churn management challenges. In reality however, most telcos face a wide range of situations, many of which require a unique combination of business intelligence, insight, creativity, and organizational flexibility to be successful. In this seminar, the presenter reviews several of the more creative and successful of the churn management and customer loyalty programs utilized by telcos around the world. The webcast includes a review of the use of pre-emptive call center programs, customer wants and needs analysis, behavioral segmentation and other techniques.
Business Process Re-Engineering: Creating Opportunities for Evolution or Revolution	2006-08-11 01:00:09	ThotWave Technologies
As organizations begin to adopt modern approaches for their analytic and business intelligence needs, many are taking notice of how feature-rich these technologies are, and are assessing whether or not they should simply migrate to these newer technologies and use it as they have in the past, or evaluate the potential and use these as a platform for process reengineering. In this seminar, the presenter discusses the opportunities for evolutionary and revolutionary change and provides some counsel on how to decide which approach might be best for the organization. Case studies looking at SAS 9 in a clinical research organization and a pharmaceutical company are shared as examples for viewer.
MSDN Webcast: Incorporating Business Intelligence (BI) in Applications Using SQL Server Reporting Services and Visual Studio (Level 200)	2006-08-04 01:00:11	Microsoft
The release of Reporting Services for Microsoft SQL Server 2000 at the beginning of 2004 made it possible for users to easily build and deploy interactive server-based reports throughout their organizations. Microsoft SQL Server 2005 Reporting Services provides enhancements and additional functionality to Reporting Services. This webcast introduces the new features available in SQL Server 2005 Reporting Services, including the new report controls for the Microsoft Visual Studio development system that one can use in both Windows Forms and Microsoft ASP.NET applications.
Webcast: Delivering Operational Success for Healthcare with IBM Information Integration Solutions	2006-09-06 12:30:06	IBM
As a leader in helping healthcare companies move closer to their goal of becoming real-time patient-centric organizations, IBM Information Integration Solutions is providing focus on optimization and delivery of patient information where integration technology is a major enabler. View this on-demand webcast to hear Wes Rishel, Managing Vice President, Gartner Group and IBM subject matter expert Helen Gurevich discuss how IBM can address the business and technical issues around the unique identification of patient/provider/subscriber/policy holder from a transactional data content standpoint as well as emphasize the value of a "Single Version of Truth." The results of IBM's recent survey on organizations' current strategies around NPI, Single View of a Patient, EHR, and RHIO will also be shared.
10 Ways Business Intelligence Will Transform Your Call Center	2006-07-20 05:44:57	Latigent
If an organization is like most, a person may not realize the power of data that he or she already have. By optimizing and mining the data, one can easily have a 360 degree view of the entire enterprise. Business Intelligence (BI), through data mining can transform the call center; but what does that mean? What are the areas of greatest impact that BI will have on the center, agents, and day-day operations? What is the best way to leverage BI in the contact center? This webcast shows how BI will transform the center.
The Power to Know With Customer Interactions	2006-07-20 05:50:13	NICE Systems
Interaction analytics is a perfect complement to today's advanced Business Intelligence (BI) solutions that analyze transactional and CRM information. Interaction analytics coupled with BI solutions can provide the voice of the customer - the "Direct line" to what they are saying today. Now a person can understand "Why it happened" which improves the ability to determine "What will happen".
Gain a Competitive Advantage With CRM & Business Intelligence	2006-07-13 02:53:53	Maximizer Software
In this webcast, the listener will learn how to gain actionable insight into his or her business to improve productivity, revenues and customer satisfaction. The listener will also hear how DNA Group of Raleigh, NC implemented CRM and business intelligence best practices that improved staff productivity and customer satisfaction, giving them the competitive edge to ultimately increase revenue.