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Title Date Added Company

Banque Accord Plays the SAS Card to Control Its Credit Risk 2006-07-06 02:46:40 SAS Institute

A subsidiary of international retail giant Auchan, Banque Accord is Auchan's electronic banking service, collecting all payments made by bank cards, checks or proprietary cards. Banque Accord issues millions of proprietary cards, as well as its own Visa and MasterCard bank cards. As with any other financial institution, Banque Accord's priority is to assess risks using the most discriminating decision-making system possible. To continually improve the quality and professionalism of its analyses, Banque Accord used SAS to develop a decision-support system into which operating data are loaded daily.

Effectively Managing Change Across the Data Center 2006-09-11 12:36:18 BMC Software

BMC® Data Center Optimization Solutions allow IT to reduce service disruption risks and improve efficiency of implementing complex data center changes. Request, plan, implement and verify change automatically while reducing configuration costs by up to 40 percent or more.

The Forrester Wave Report: Enterprise Service Bus, Q2 2006 2006-08-31 08:27:16 Cape Clear Software

Excerpt from the Forrester Wave™ Report: "Cape Clear retains its leading position in Forrester's latest review of the standalone ESB market. The vendor is one of the pioneers in the enterprise service bus (ESB) category and continues to be among the leaders in technology innovation and strategic vision in this space.

Aggressive pursuit of emerging Web services standards and communication protocols, coupled with good tools for developing and deploying services, make Cape Clear a good choice for companies looking for an advanced ESB that can meet many service-oriented architecture (SOA) requirements."

Download this complimentary analyst report now, a $795 value.

Enabling New Clickstream Analytics with Netezza's Easy-to-Use, High-Performance Data Warehouse Appliance 2006-08-29 09:47:03 Netezza

Don't just let your data sit there....make it actionable!

Amazon.com replaced its existing clickstream database with a Netezza data warehouse appliance that now houses 25TB of data. The NPS system delivers improved quality of analysis, increased responsiveness, new analytic possibilities, enhanced administrative efficiency and, according to Amazon.com, "helps improve the quality of our analysis - a huge win for our business and our customers!" Read the Amazon.com Case Study for more!

The Business Benefits of DB2 9 2006-11-04 01:00:15 IBM

This paper, authored by analyst Philip Howard of Bloor Research, examines the major new features of DB2 9 not only in business terms but with an explanation of how the various technologies work and where they differ from those of IBM's competitors. Learn more about each of the major new features of DB2 9: XML, compression, SAP optimization, range partitioning, security, and tuning.

Intelligent Dispute Resolution on the Cardholder's First Telephone Call 2006-07-11 03:41:51 Trintech Group

The customer service representatives taking customer's calls will send most of to the chargebacks department, when all of the calls could have been explained and resolved during that very first telephone call. Customers are not getting the answers they should be getting and claim cases are created when the claim does not really exist. It is time to fix this triage stage of the customer experience and give the customer what they want - an answer. This paper will discuss the benefits of dedicated card chargeback triage tools, or Intelligent Dispute Resolution (IDR) tools, for the first line of customer contact.

Educating the New Generation of Decision Makers in China 2006-06-14 01:00:26 SAS Institute

The School of Economics and Management (SEM) is the largest school of the Tsinghua University of Beijing. With 4,300 students in 2004, the business school educates 15 percent of the total number of students at Tsinghua across the major disciplines in business, including management science and engineering, finance and international trade, accounting, and marketing. One of the core aspects of management is decision-making. For this reason, SEM strives to educate the new generation of decision makers in China. The school acknowledges that SAS is one of the key software products that future decision makers will use in industry, and therefore integrating SAS into their programs is a major asset.

Decision Support and Automation in Plain English 2006-07-27 09:15:20 Haley Systems

By capturing the reasons for decisions, business can not only manage the knowledge it relies upon to operate, it can also automate that knowledge within decision support and automation systems. This paper describes how HaleyAuthority helps business people define and manage their vocabulary definitions and decision criteria as grammatical sentences that are maintained in a repository from which they can be automatically translated into business logic.

Keeping Pace with Enterprise Portal Trends: TechRepublic Real World Guide 2006-05-06 08:04:08 TechRepublic

The enterprise portal software market has shifted dramatically in the last five years—largely through mergers and acquisitions, but through a variety of other influences, as well. Download this TechRepublic Real World Guide to learn which vendors have emerged as leaders in this now-consolidated market space, and to find out how factors such as changing user needs, emerging Web standards, and the adoption of SOA (Service Oriented Architecture) have served to further shape the evolution of portal software.

Note: This premium editorial content is underwritten by Oracle Corporation. The registration information you provide will be shared with our sponsor.

Promoting rivalry for innovation's sake 2006-08-29 13:52:16 IBM

IBM looks at the roots of innovation. In today's business world, it's considered impolite or counterproductive to have even a friendly rivalry. Yet, in the history of innovation, competition has driven everyone, from Renaissance artists to modern-day scientists, to push themselves and find better solutions to difficult problems. Learn how you can help foster and manage rivalry within your own company—while still engendering trust and effectively quelling disputes. The result? A lively, challenging environment where innovation can thrive.

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Title	Date Added	Company
Banque Accord Plays the SAS Card to Control Its Credit Risk	2006-07-06 02:46:40	SAS Institute
A subsidiary of international retail giant Auchan, Banque Accord is Auchan's electronic banking service, collecting all payments made by bank cards, checks or proprietary cards. Banque Accord issues millions of proprietary cards, as well as its own Visa and MasterCard bank cards. As with any other financial institution, Banque Accord's priority is to assess risks using the most discriminating decision-making system possible. To continually improve the quality and professionalism of its analyses, Banque Accord used SAS to develop a decision-support system into which operating data are loaded daily.
Effectively Managing Change Across the Data Center	2006-09-11 12:36:18	BMC Software
BMC® Data Center Optimization Solutions allow IT to reduce service disruption risks and improve efficiency of implementing complex data center changes. Request, plan, implement and verify change automatically while reducing configuration costs by up to 40 percent or more.
The Forrester Wave Report: Enterprise Service Bus, Q2 2006	2006-08-31 08:27:16	Cape Clear Software
Excerpt from the Forrester Wave™ Report: "Cape Clear retains its leading position in Forrester's latest review of the standalone ESB market. The vendor is one of the pioneers in the enterprise service bus (ESB) category and continues to be among the leaders in technology innovation and strategic vision in this space. Aggressive pursuit of emerging Web services standards and communication protocols, coupled with good tools for developing and deploying services, make Cape Clear a good choice for companies looking for an advanced ESB that can meet many service-oriented architecture (SOA) requirements." Download this complimentary analyst report now, a $795 value.
Enabling New Clickstream Analytics with Netezza's Easy-to-Use, High-Performance Data Warehouse Appliance	2006-08-29 09:47:03	Netezza
Don't just let your data sit there....make it actionable! Amazon.com replaced its existing clickstream database with a Netezza data warehouse appliance that now houses 25TB of data. The NPS system delivers improved quality of analysis, increased responsiveness, new analytic possibilities, enhanced administrative efficiency and, according to Amazon.com, "helps improve the quality of our analysis - a huge win for our business and our customers!" Read the Amazon.com Case Study for more!
The Business Benefits of DB2 9	2006-11-04 01:00:15	IBM
This paper, authored by analyst Philip Howard of Bloor Research, examines the major new features of DB2 9 not only in business terms but with an explanation of how the various technologies work and where they differ from those of IBM's competitors. Learn more about each of the major new features of DB2 9: XML, compression, SAP optimization, range partitioning, security, and tuning.
Intelligent Dispute Resolution on the Cardholder's First Telephone Call	2006-07-11 03:41:51	Trintech Group
The customer service representatives taking customer's calls will send most of to the chargebacks department, when all of the calls could have been explained and resolved during that very first telephone call. Customers are not getting the answers they should be getting and claim cases are created when the claim does not really exist. It is time to fix this triage stage of the customer experience and give the customer what they want - an answer. This paper will discuss the benefits of dedicated card chargeback triage tools, or Intelligent Dispute Resolution (IDR) tools, for the first line of customer contact.
Educating the New Generation of Decision Makers in China	2006-06-14 01:00:26	SAS Institute
The School of Economics and Management (SEM) is the largest school of the Tsinghua University of Beijing. With 4,300 students in 2004, the business school educates 15 percent of the total number of students at Tsinghua across the major disciplines in business, including management science and engineering, finance and international trade, accounting, and marketing. One of the core aspects of management is decision-making. For this reason, SEM strives to educate the new generation of decision makers in China. The school acknowledges that SAS is one of the key software products that future decision makers will use in industry, and therefore integrating SAS into their programs is a major asset.
Decision Support and Automation in Plain English	2006-07-27 09:15:20	Haley Systems
By capturing the reasons for decisions, business can not only manage the knowledge it relies upon to operate, it can also automate that knowledge within decision support and automation systems. This paper describes how HaleyAuthority helps business people define and manage their vocabulary definitions and decision criteria as grammatical sentences that are maintained in a repository from which they can be automatically translated into business logic.
Keeping Pace with Enterprise Portal Trends: TechRepublic Real World Guide	2006-05-06 08:04:08	TechRepublic
The enterprise portal software market has shifted dramatically in the last five years—largely through mergers and acquisitions, but through a variety of other influences, as well. Download this TechRepublic Real World Guide to learn which vendors have emerged as leaders in this now-consolidated market space, and to find out how factors such as changing user needs, emerging Web standards, and the adoption of SOA (Service Oriented Architecture) have served to further shape the evolution of portal software. *Note:* This premium editorial content is underwritten by Oracle Corporation. The registration information you provide will be shared with our sponsor.
Promoting rivalry for innovation's sake	2006-08-29 13:52:16	IBM
IBM looks at the roots of innovation. In today's business world, it's considered impolite or counterproductive to have even a friendly rivalry. Yet, in the history of innovation, competition has driven everyone, from Renaissance artists to modern-day scientists, to push themselves and find better solutions to difficult problems. Learn how you can help foster and manage rivalry within your own company—while still engendering trust and effectively quelling disputes. The result? A lively, challenging environment where innovation can thrive.