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 TitleDate AddedCompany
whitepaper VoIP Quality: Can you make the right call?2006-11-29 01:00:19 Ovum
  73% of organisations that have either deployed VoIP or are planning to, said that quality and reliability is still their biggest concern. This is not surprising given that only 8% monitor, or plan to monitor, every call across the network.* Delivering excellent service can be challenging if you don't have insight into what level of service your network is providing to every voice call. That's where Compuware can help you. Download our FREE VoIP Resource Kit which includes: • A new webcast in association with Ovum and BT • The latest Ovum paper: Meeting the demands of business-critical applications with next-generation networks • Visibility: The Key to Managing Critical Applications on MPLS White Paper * Independent Compuware commissioned research of 300 EMEA IT Directors - October 2006   
whitepaper Windows Server 2003 POP3 Queue Overflow2006-12-01 01:00:18 IT-PROBLEMS.EU
  Recently, the authors ran into a situation where they would see queue overflows on a POP3 service hosted by Windows Server 2003. Another application would simply stop working if it connected to the POP3 server and it was told it would have to download more than 3000 messages. The resolution was to move all files into a temporary location and then slowly trickle them back into the queue. To achieve this, the authors created a little VBS file (VB-Script) that would take all the emails from the POP3 directory and place them into a temporary location. Then, it would trickle them back into the POP3 queue directory (2500 at a time) until the temporary directory was empty.   
whitepaper Unified Communications Solution Helps Weyerhaeuser Optimize Collaboration2006-11-08 01:00:18 Microsoft
  Weyerhaeuser Company, a global forest products company, wanted more options for communicating internally and externally with customers in real time. With operations spanning multiple time zones, the company needed better tools for collaborating and sharing information. Weyerhaeuser deployed Microsoft Office unified communications products and services, which included Microsoft Office Live Communications Server 2005 and Microsoft Office Communicator 2005. Now Weyerhaeuser employees can communicate from within an open business application, using e-mail, instant messaging, or hosted Web conferencing. Secure communication tools allow employees to share vital product data both internally and with others outside the Weyerhaeuser network. This unified solution with the familiar Office family interface has helped Weyerhaeuser save valuable time and share critical information with partners around the globe.

Tags: Unified Communications		   
whitepaper Manufacturer Connects Global Employees to Improve Customer Service, Drive Business2006-11-08 01:00:18 Microsoft
  Gates Corporation is a global manufacturer of industrial and automotive belts and hoses. Gates's heterogeneous IT infrastructure limited collaboration and remote access to e-mail - key elements of its strategic vision for an integrated collaboration solution to drive customer service and sales. By deploying a Microsoft collaboration environment, Gates enabled its employees to stay connected with colleagues and customers through ubiquitous access to e-mail and to collaborate using presence awareness, live communications, and online workspaces. Estimating that each employee saves 15 minutes per day, Gates expects to see global yearly time savings of 403,000 hours. This Microsoft collaboration strategy will help Gates grow its business and enter new markets.   
whitepaper Insurance Firm Cuts Costs, Increases Security With Global Identity Management System2006-11-08 01:00:18 Microsoft
  As a global insurance, reinsurance, and financial risk specialist, the XL Capital group of companies (XL) wanted to create a global identity management system. Through a series of mergers and acquisitions, the company had acquired many disconnected systems. Because employees needed multiple IDs and passwords to access these systems, the company faced security risks and incurred high support costs. With help from Microsoft, Unisys, and RSA Security, XL implemented a solution using RSA ClearTrust and RSA Sign-On Manager, Microsoft Windows Server 2003, Active Directory, Active Directory Application Mode (ADAM), and Microsoft Identity Integration Server 2003. Now, the company's systems are more secure, and employees can use a single password to access more than 300 enterprise applications.   
whitepaper Leading Brake System Manufacturer Consolidates Resources With New Architecture2006-11-08 01:00:18 Microsoft
  The people at fast-growing European manufacturer Brembo are required to collaborate and share knowledge to drive innovation in the planning and production of high-performance brake systems and components. Owing to ever greater cross-border expansion, employees needed an IT infrastructure that would let them increase collaboration, knowledge sharing, and process fluidity. The company worked with the Microsoft account team to deploy a range of solutions and processes based on the Microsoft Infrastructure Optimization model. The new architecture ensures the company benefits from a consolidated, automated infrastructure where geographical and technical barriers are removed, and employees have immediate access to company-wide information. In addition, Brembo has experienced increased productivity and security with reduced maintenance costs.   
whitepaper Financial Services Firm Supports Growth Through Microsoft Infrastructure Optimization2006-11-08 01:00:18 Microsoft
  HSBC acquired a large local bank in Mexico with more than 1,400 branch locations and wanted to take control of its decentralized IT environment. Manual deployment of software applications and security updates could take months, and the company lacked tools to monitor its IT resources effectively. To improve system management, HSBC Mexico implemented a centralized solution based on the Microsoft Windows Server 2003 operating system and the Active Directory service, Systems Management Server 2003, and Operations Manager 2005. Now the company can automatically install updates, get new financial service software to market quickly, and cut IT travel costs. HSBC Mexico estimates that effective management of IT resources will help it support up to 30 percent growth with its existing infrastructure.   
whitepaper Healthcare Organization Tackles Complex Directory Scenario With Flexible Solution2006-11-08 01:00:18 Microsoft
  A large healthcare organization with thousands of users as well as hundreds of offices, clinics, and other sites needed a way to create a unified directory of the organization. The challenge was an IT architecture consisting of many different platforms, none of which allow for easy integration of identity information. The organization turned to Namescape, a Microsoft Certified Partner, to deploy rDirectory, which uses Microsoft Active Directory Application Mode (ADAM) technology. Using ADAM and rDirectory, the healthcare organization was quickly able to implement a custom directory solution that shares the security features of Active Directory but can be deployed across a disparate IT infrastructure.   
whitepaper Children's Hospital Streamlines IT Authentication, Eliminates Manual Processes2006-11-08 01:00:18 Microsoft
  Children's Hospital Boston, one of the most successful pediatric hospitals in the United States, supports its clinical and administrative activities with a range of IT applications. Access to these was traditionally managed using a Sun iPlanet directory, but isolated islands of identity information made it difficult to authenticate users effectively. To address this, Children's deployed a platform-independent directory service based on Microsoft Active Directory Application Mode. Children's also implemented Microsoft Identity Integration Server 2003 to automatically synchronize data between systems. As a result, identity information is accurate and up-to-date, helping ensure compliance with regulatory legislation. In addition, manual data management has been reduced by 75 percent, freeing administrators to focus on value-added development activities.   
whitepaper Charlotte-Mecklenburg Schools Accelerates Time-to-Learning With Access Management2006-11-08 01:00:18 Microsoft
  One of the secrets to successfully educating students from kindergarten through twelfth grade is to treat each pupil as an individual, and to bring a personalized approach to the education curriculum. Charlotte-Mecklenburg Schools (CMS) in Charlotte has garnered a national reputation for excellence in a dynamic and diverse demographic environment. In 2005, the district harnessed the power of identity and access management to optimize its students' chances of getting the education they need to thrive in these days global, digital society. Microsoft and Microsoft Gold Certified Partner Version3 played a key role in parlaying an investment in single sign-on technology to deploy an integrated identity and access management system that has contributed to world-class educational results across all grade levels.