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 TitleDate AddedCompany
whitepaper The 10 Worst Practices for Technical Support and How to Overcome Them2009-10-23 NTRglobal
  Most support professionals have seen published best practices for technical support. But often, your service quality, productivity and financial performance are governed more by worst practices: self-inflicted wounds caused by short-term thinking. This white paper explores 10 of the "worst practices" that are common to customer support operations, including how these worst practices can creep into your contact center, and new ways in which to deal with them

Tags: Data Infrastructure, Intrusion - Tampering, Intrusion - Tampering, Data Tools		   
whitepaper Root Access Risk Control for the Enterprise2009-10-14 BeyondTrust
  Compliance efforts and security concerns have driven businesses to make substantial investments in threat control. Too often, however, these efforts pay far too little heed to the risks posed by poorly controlled access to administrative privilege in IT, which can have a hugely disproportionate impact on the business. In this paper, EMA analysts examine BeyondTrust PowerBroker, a comprehensive solution designed to close these gaps for the enterprise with provable control.

Tags: Security Administration, Security Administration, Data Tools, Security Administration		   
whitepaper PCI DSS Compliance in the UNIX/Linux Datacenter Environment2009-10-14 BeyondTrust
  This document explains how BeyondTrust PowerBroker supports the Payment Card Industry Data Security Standard (PCI DSS) by limiting and tracking authorization to execute commands and programs that access servers and applications storing and using proprietary cardholder. BeyondTrust PowerBroker provides an auditable process that controls, monitors and records that access.

Tags: Intrusion - Tampering, Security Administration, Security Administration, Data Tools		   
whitepaper IBM XIV® Storage System: Thin Provisioning Reinvented2009-10-12 IBM
  Managing IT storage infrastructure is an endless balancing act of providing enterprise-class functionality and services while controlling costs. "Thin provisioning" is the practice of allocating storage to applications on a "just-in-time" and "as needed" basis. This document explores the benefits of thin provisioning, the XIV approach to implementing it, and other XIV capabilities that ease management and increase ROI for IT managers and storage administrators.

Tags: Management, Data Tools, IT Infrastructure, Management		   
whitepaper IBM XIV® Storage System: Snapshots Reinvented2009-10-12 IBM
  The ability to create and manage snapshots of existing volumes is among the most fundamental features commonly offered by enterprise-class storage systems today. In this white paper, we describe the XIV snapshot architecture and explain its underlying advantages in terms of performance, ease of use, flexibility and reliability. We explain how these advantages are achieved by harnessing the power afforded by the system's unique overall grid architecture.

Tags: Management, Data Tools, IT Infrastructure, Management		   
whitepaper IBM XIV® Storage System: Performance Reinvented2009-10-12 IBM
  One of the major requirements of any SAN administration team is to provide users and applications with adequate performance levels. This task becomes increasingly difficult with demands for high performance growing while budgets for storage systems, administration efforts, and power consumption are diminishing. This document describes how the IBM® XIV™ Storage System provides an outstanding and in many ways unprecedented solution to today's performance requirements.

Tags: Management, Data Tools, IT Infrastructure, Management		   
whitepaper Optimizing Enterprise Storage Total Cost of Ownership with IBM XIV2009-10-12 IBM
  A high-end storage system's total cost of ownership (TCO) is like an iceberg: the vast majority of costs are hidden from view. Comparing systems by looking at obvious factors, like capacity and box price, may be easier. But taking a fuller look at the factors impacting IT budgets over a system's lifetime will yield a more accurate TCO assessment and, ultimately, a more informed decision as to which system is truly more favorable to the company's bottom line.

Tags: Management, Data Tools, IT Infrastructure, Management		   
whitepaper IBM XIV® Storage System: Power Consumption Reinvented2009-10-12 IBM
  Reducing power consumption is one of the most significant challenges of IT centers today. With storage needs on a steep rise, it is increasingly clear that new approaches must be explored. This IBM whitepaper shows how, on average, a traditional storage system using mirroring effectively uses less than 21% of its raw capacity, and an XIV system uses approximately 46% of its raw capacity.

Tags: Management, Data Tools, IT Infrastructure, Management		   
whitepaper IBM XIV® Storage System: Ideal Storage for the New Media Era2009-10-12 IBM
  The last decade has seen a revolution in the way in which digital information is generated and organized. The IBM XIV® Storage System provides a revolutionary solution for these requirements, in that it combines unlimited scalability and unprecedented ease of management with groundbreaking TCO. We investigate here the requirements of the new applications so as to understand why they are different from traditional requirements and how current storage architectures fall short of their needs.

Tags: Management, Data Tools, IT Infrastructure, Management		   
whitepaper IBM XIV® Storage System: Ease of Management Reinvented2009-10-12 IBM
  Managing a storage system has become a costly and complicated task. The direct labour cost associated with its management is increasing. In addition, organizations incur hidden indirect costs due to slow responsiveness, ineffective utilization, and inflexibility. This paper discusses how the IBM XIV Storage System's revolutionary built-in virtualization architecture provides a way to drastically reduce the costs of managing storage systems.

Tags: Management, Data Tools, IT Infrastructure, Management