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 TitleDate AddedCompany
whitepaper Business Continuity Planning - IT Survival Guide2009-11-17 CA XOsoft
  The purpose of this primer is to help businesses of all sizes begin the process of developing an effective business continuity plan designed to minimize the impact of disasters and reduce risk. To aid your planning, you will find the following:
  • A definition of what a disaster is, the varying types and the effects that each may have on your business
  • Suggestions on how to focus your planning efforts to meet the challenges of each disaster type
  • Steps to help you begin the DR planning process to be effective
  • An example of the type of information each employee should have readily available to be effective during and after the disaster


Tags: IT Infrastructure, Data Infrastructure, Data Infrastructure, Data Tools		   
whitepaper Optimize your performance with the Smart Work Advisor2009-11-16 IBM
  Smart Work Advisor shows how businesses can optimize their performance by providing a decision tree they can use to adapt dynamically, collaborate more effectively and connect people and processes inside and outside the organization.

Tags: Data Tools, Software Development Tools, Data Tools, Intrusion - Tampering		   
whitepaper The new information agenda:Do you have one?2009-11-09 IBM
  The lack of trusted information — information that is accurate, timely and relevant— is on the minds of CEOs and senior executives around the world. a paradigm shift from siloed organizational information fiefdoms to the design and deployment of an enterprisewide information infrastructure is required.

Tags: Data Infrastructure, Data Infrastructure, Data Infrastructure, Homeland Security		   
whitepaper The Journey Along an Information-Led Transformation2009-11-09 IBM
  A shift is underway from simple automation to business optimization, and information is at the center of it. Information, when aligned with your business strategy, holds the key to driving profitable growth, cost take out and proactive risk management. However, despite the tremendous growth in information, most organizations are operating with significant blind spots and are trapped within application-bound silos. Learn how ro untap your Information resources with IBM.

Tags: Data Tools, Data Tools, IT Budgeting		   
whitepaper Best Practices for Translating Customer Satisfaction into Revenue2009-11-06 Citrix Online
  Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language. How do you quantify customer satisfaction? Download the Best Practices for Benchmarking Customer Satisfaction to get industry research the Association of Support Professionals (ASP) on how to measure and leverage customer satisfaction.

Tags: Business Functions, Data Tools, IT Budgeting, IT Budgeting		   
whitepaper Support Strategies: Customer Experience Management2009-11-06 Citrix Online
  Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering value. That makes the support center an extremely strategic contact point. This smith+co white paper explores the importance of the customer experience and the role of technology in creating, nurturing and strengthening customer relationships with every single interaction. Download the white paper to learn: • Why customer experience is the next frontier for support centers • How to strategically create and strengthen customer relationships • Tips for increasing your focus on customer needs

Tags: Business Functions, Data Tools, IT Budgeting, IT Budgeting		   
whitepaper Forrester Strategies for Assessing IT Business Satisfaction2009-10-29 Citrix Online
  If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new Forrester Research white paper explores the importance of assessing IT business satisfaction. It includes best practices recommendations, survey templates and questions to guide your assessment. Download the white paper to learn: -- Why assessing business satisfaction is key for IT success -- Tips for capturing customer feedback -- How to effectively assess business satisfaction

Tags: Business Functions, Data Tools, IT Budgeting, IT Budgeting		   
whitepaper 3 Strategies for Reducing IT Support Costs2009-10-29 Citrix Online
  As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is not recommended. Now is the time to strategically trim and strengthen for success. This IDC White Paper explores 3 tangible areas that IT departments should investigate to help strategise cost reduction during the downturn. Download the White Paper to learn: -- Why IT utilisation, end-user support and maintenance budgets are the most strategic areas to investigate -- How to effectively approach cost-saving measures within these areas while maintaining IT performance -- Tools and services the IDC recommends for achieving maximum cost savings and efficiency

Tags: Business Functions, Data Tools, IT Budgeting, IT Budgeting		   
whitepaper Outsourcing the data centre to a carrier neutral data centre operator in Europe2009-10-28 Telecity Group
  Should you outsource your data centre? You should if your organization has mission critical IT services, latency dependent Web services, business critical applications, or Internet centric services that need to be constantly available. Hear industry experts as they take a look at how some of today's most successful organizations are wrestling with and overcoming the challenges of an ever-growing array of data management headaches, storage concerns and recovery needs.

Tags: Data Infrastructure, Software Development Tools, Data Infrastructure, Data Infrastructure		   
whitepaper Bigger picture, smarter decisions: Today's BI tools2009-10-21 IBM
  With people and systems increasingly interconnected, it's hard to keep up with data. In the ForwardView article, "Bigger picture, smarter decisions: BI tools," you'll learn how Business Intelligence (BI) solutions provide greater visibility across the entire business to help you spot trends in real time. See how a midmarket company used BI solutions to make smarter decisions and increase competitiveness.

Tags: Data Tools, Enterprise Planning, Data Tools, Data Tools