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 TitleDate AddedCompany
whitepaper Expanding BI's role2009-12-02 SAP
  In today's economic downturn, organizations are looking for ways to improve the way they do business to keep ahead of the competition and grow revenue.

The path to success in all of these areas, traditionally, has been to use business intelligence (BI) information to make decisions. Increasingly, organizations are finding that the benefits of BI can be enhanced when complemented by predictive analysis. Specifically, more insight can be gained, and even better decisions made, by coupling business relevant information with an easy-to-use predictive analytics solution.

Tags: Data Tools, Enterprise Planning, Data Tools, Data Tools		   
whitepaper Reaping the Benefits of Next Generation Dashboards2009-12-02 SAP
  The need for timely and succinct business intelligence (BI) continues to grow as executives demand critical information to seize opportunities faster than competitors and to address potential problems in the making.

But increasingly, it is not just C-level executives and upper management who need access to business intelligence. Business unit managers and rank-and-file personnel increasingly must also have updated information to do their jobs.

And in every case, users of business intelligence solutions desire a flexible and intuitive method for assimilating information without manually gathering data. The delivery mechanism must provide transparent connectivity and security to users, while presenting an easy to use interface for navigating and consuming information. These requirements are driving the demand for a new generation of BI solutions.

Tags: Data Tools, Enterprise Planning, Data Tools, Data Tools		   
whitepaper Designing High Availability for SQL Server 20052009-11-17 CA XOsoft
  The end of downtime, period! Job No. 1 for database administrators (DBAs) is making sure that the data they're responsible for is available all the time.That's because for anyone who implements database systems with Microsoft SQL Server, be it 2000 or 2005, data availability quickly becomes mission-critical. This is why DBAs must ensure that they have some form of protection in place for these systems, be it a rapid-recovery or a high-availability system. They know that, should any outage occur, they will be held responsible and faced with the repair of the system. What if you could completely avoid downtime? What if you could go home knowing that the system would always be up.Well, if you're a DBA and you want database peace of mind,read on.

Tags: Data Tools, Data Infrastructure, Data Infrastructure, LAN - WAN		   
whitepaper Business Analytics and Optimization for the Intelligent Enterprise2009-11-09 IBM
  Based on our survey of 225 business leaders worldwide, we found that enterprises are operating with bigger blind spots and that they are making important decisions without access to the right information. They recognize that new analytics, coupled with advanced business process management capabilities, signal a major opportunity to close gaps and create new business advantage. Those who have the vision to apply new approaches are building intelligent enterprises and will be ready to outperform their peers.

Tags: Enterprise Planning, Data Tools, Data Tools, IT Budgeting		   
whitepaper The Journey Along an Information-Led Transformation2009-11-09 IBM
  A shift is underway from simple automation to business optimization, and information is at the center of it. Information, when aligned with your business strategy, holds the key to driving profitable growth, cost take out and proactive risk management. However, despite the tremendous growth in information, most organizations are operating with significant blind spots and are trapped within application-bound silos. Learn how ro untap your Information resources with IBM.

Tags: Data Tools, Data Tools, IT Budgeting		   
whitepaper Support Strategies: Customer Experience Management2009-11-06 Citrix Online
  Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering value. That makes the support center an extremely strategic contact point. This smith+co white paper explores the importance of the customer experience and the role of technology in creating, nurturing and strengthening customer relationships with every single interaction. Download the white paper to learn: • Why customer experience is the next frontier for support centers • How to strategically create and strengthen customer relationships • Tips for increasing your focus on customer needs

Tags: Business Functions, Data Tools, IT Budgeting, IT Budgeting		   
whitepaper Best Practices for Translating Customer Satisfaction into Revenue2009-11-06 Citrix Online
  Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language. How do you quantify customer satisfaction? Download the Best Practices for Benchmarking Customer Satisfaction to get industry research the Association of Support Professionals (ASP) on how to measure and leverage customer satisfaction.

Tags: Business Functions, Data Tools, IT Budgeting, IT Budgeting		   
whitepaper Forrester Strategies for Assessing IT Business Satisfaction2009-10-29 Citrix Online
  If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new Forrester Research white paper explores the importance of assessing IT business satisfaction. It includes best practices recommendations, survey templates and questions to guide your assessment. Download the white paper to learn: -- Why assessing business satisfaction is key for IT success -- Tips for capturing customer feedback -- How to effectively assess business satisfaction

Tags: Business Functions, Data Tools, IT Budgeting, IT Budgeting		   
whitepaper 3 Strategies for Reducing IT Support Costs2009-10-29 Citrix Online
  As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is not recommended. Now is the time to strategically trim and strengthen for success. This IDC White Paper explores 3 tangible areas that IT departments should investigate to help strategise cost reduction during the downturn. Download the White Paper to learn: -- Why IT utilisation, end-user support and maintenance budgets are the most strategic areas to investigate -- How to effectively approach cost-saving measures within these areas while maintaining IT performance -- Tools and services the IDC recommends for achieving maximum cost savings and efficiency

Tags: Business Functions, Data Tools, IT Budgeting, IT Budgeting		   
whitepaper Bigger picture, smarter decisions: Today's BI tools2009-10-21 IBM
  With people and systems increasingly interconnected, it's hard to keep up with data. In the ForwardView article, "Bigger picture, smarter decisions: BI tools," you'll learn how Business Intelligence (BI) solutions provide greater visibility across the entire business to help you spot trends in real time. See how a midmarket company used BI solutions to make smarter decisions and increase competitiveness.

Tags: Data Tools, Enterprise Planning, Data Tools, Data Tools