Technology Provider Moves Forward With Higher Efficiencies and Better Service Levels

Overview

Microsoft Gold Certified Partner VLSystems successfully built customer relationships and grew its thriving business but ran into the limitations of disparate information systems. The company could not manage customer relationships and projects as efficiently and productively as it would have liked, and it lacked full insight into the actual value of its business activities. After evaluating and discarding several other software products, VLSystems teamed with Spinnaker, another Microsoft partner, to implement Microsoft Dynamics CRM and make it the cornerstone of a unified business management infrastructure. Today, customers experience consistently excellent service levels as VLSystems operates more efficient processes, assesses business performance with ease, and is ready for the next level of accomplishment.