Tablet PCs Help Nationwide Insurance Resolve Claims Quickly and Accurately

Overview

Everybody benefits when a field adjuster from Nationwide Insurance, one of the world's largest insurance and financial services companies, resolves a claim on-site. Customers receive their check immediately, and Nationwide obtains more accurate estimates, reducing the time and expense needed to resolve each claim. Though completing claims on-site has been a goal at Nationwide for many years, the difficulty of collecting and processing information in the field often prevented on-site resolution. Now, with Tablet PCs running Microsoft Windows XP Tablet PC Edition, Nationwide's adjusters travel to a claim site with all the tools they need to record the incident information and process the claim. Using Tablet PCs, adjusters input information directly into their estimation programs while inspecting damaged items.