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 TitleDate AddedCompany
whitepaper Novell Case Study: Cathay Pacific0000-00-00 Novell
  Based in Hong Kong, Cathay Pacific is an international airline offering cargo and passenger services to more than 80 destinations throughout the world. Cathay Pacific needed the right tools to help a centralized IT staff manage a global enterprise. Novell solutions helped the company automate identity management and standardize its workstations. The airline can now offer its mobile users secure, single sign-on to e-mail and corporate applications from any location.

Tags: Network Security, Directory Services		   
whitepaper New Dell Sales Tool Can Reduce Dell Sales Call Times by 10 Percent or More, Substantially Improve Profitability0000-00-00 Microsoft
  In the past, sales representatives who work at Dell call centers used as many as 40 different information systems to understand customers and meet their needs, which limited their ability to deliver an optimal customer experience. To address that challenge, Dell built the Integrated Dell Desktop (IDD), a smart client solution based on Microsoft software. IDD provides everything that Dell sales representatives need to assist customers and sell the company's products within a single, easy-to-use desktop application - one designed from the ground up to support the sales process and optimize call center operations.

Tags: Call Center - Contact, Application Development		   
whitepaper Time Inc. Moves to the PC Desktop With Gadgets2007-04-01 Microsoft
  Time Inc. is one of the largest content companies in the world. Each month, one out of every two American adults reads a Time Inc. magazine, and one out of every ten, who are online, visits a company Web site. Considering the rapid growth and popularity of new media, Time Inc. wanted to extend its brand to new audiences by delivering content to the computer desktop. Time Inc. worked closely with Microsoft and Avenue A | Razorfish to develop a variety of gadgets for Windows Vista that display graphical and textual feeds, such as celebrity gossip, sports scores, and news, on computer desktops.

Tags: Windows Vista		   
whitepaper HiEd Inc. Recommends and Resells Dell Systems to Keep Students Connected2007-04-01 Dell
  HiEd Inc., a privately-owned company based in Richardson, Texas, provides outsourced management of on-campus technology stores. HiEd's stores offer quality computers, peripherals, software and services to higher education campuses including the University of Texas at Austin, Southern Methodist University, University of Houston and University of Texas at Dallas. HiEd's goal is to deliver simple, efficient and cost-effective ways to acquire technology on campus while streamlining program and support processes for the store staff. HiEd's stores are on-campus resellers of Dell computer systems with units on the showroom floor that enable customers to see and test the hardware before they purchase. The stores offer efficient bundles and competitive pricing.   
whitepaper Nucleus Research Case Study: IRMC2007-04-01 Nucleus Research
  IRMC provides customer management solutions specializing in collections, accounts receivable management, and customer retention services through its global call center network of nearly 6,000 employees. IRMC needed greater speed and flexibility in meeting the needs of its collections and financial services industry clients, who often requested rapid rollout of additional agents or programs in different sites around the world. It needed to deliver personalized desktops to end users while managing the support costs of those desktops. The team explored a number of technology options including solutions from Citrix and VMware and selected VMware for a number of reasons. Because the technology team already had considerable experience with VMware, the team was able to build the environment on its own in two weeks.

Tags: Server Consolidation, Virtualization		   
whitepaper Oklahoma PK-8 Private School Turns to HP Technology for Innovation, Reliability0000-00-00 Hewlett-Packard (HP)
  Located in Tulsa, Oklahoma, Monte Cassino School (PK-8) is a Benedictine community school of parents, children and faculty working together to promote what is best for each child. For years, the staff at Monte Cassino had struggled with identifying and deploying technology that would "Truly elevate the learning environment" for students and teachers alike. After attending the National Educational Computing Conference, teachers and administrators at Monte Cassino School were determined to put into action a new technology strategy aimed at engaging students in the classroom in a whole new way. Their technology of choice? The HP Compaq tc4400 Tablet PC.

Tags: Tablets		   
whitepaper Sixth-Largest U.S. Travel Agency Establishes Lasting Presence on Customer Desktops2007-03-01 Microsoft
  Online travel agency Travelocity built a gadget for Windows Sidebar that is helping the company better connect with and serve its customers. Customers can use the gadget to search for travel from their desktops, as well as have Travelocity notify them of exceptional values for destinations of interest. Travelocity developed the new solution with minimal developer effort and is supporting it with the company's existing Web infrastructure.

Tags: Windows Vista		   
whitepaper NG Bailey Case Study: Albert Jack2007-01-01 NG Bailey
  As most of Albert's work is completed on the move, he requires a mobile working solution that is secure enough to protect all his intellectual property and robust enough to store huge files - his books are around 70,000 words on average. Extrasys provides Albert with access to his entire desktop environment - including all his software, files and information through the internet from anywhere in the world. All he needs is any PC or laptop with an internet connection. Furthermore, because Extrasys hosts all the information on secure and remote servers in state of the art data centres, Albert can focus on what he does best without having to worry about security. Backups, anti-virus software, firewalls, anti-spyware and disaster recovery are all taken care of.   
whitepaper NG Bailey Case Study: Poco Ropa2007-01-01 NG Bailey
  Poco Ropa is an independent importer and retailer of children's clothes and baby equipment and was established in 2001. What is important to the way one works is that the files, customer records, stock control system etc can be accessed from any PC. So whether one is in the showroom, the back-office, on a buying trip in Spain or simply working from home one can easily access all the information that they need. Plus, because the user is not IT experts the built in support package was very appealing. Hence, the co-founder of Poco Ropa made the decision to switch to the Extrasys online desktop solution.   
whitepaper NG Bailey Case Study: Wharf IT2007-01-01 NG Bailey
  Wharf IT was established in October 2000. Wharf IT's team of consultants, project managers, web developers, graphic and web-designers work with a number of well-known financial institutions as well as various other clients in and around London. The great thing for Wharf IT about using the Extrasys Desktop is it enables all the consultants to easily share the material they are working on whether they are on a customer site, which could be anywhere in the world or back in the office. The automatic back-up service also means that all the data is kept secure which is especially important to the clients.