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 TitleDate AddedCompany
whitepaper VoIP : qualité et performance pour une utilisation optimale2006-12-04 07:04:48 Ovum
  73 % des entreprises qui ont déployé la VoIP (ou prévoient de le faire) ont déclaré que la qualité et la fiabilité constituaient toujours leur principale préoccupation. Ceci n'est pas surprenant lorsque l'on sait que seulement 8 % d'entre elles surveillent, ou prévoient de surveiller, tous les appels effectués sur leur réseau.* Fournir un excellent service peut être un véritable défi si vous ne possédez pas les informations nécessaires sur la qualité de service offert par votre réseau pour chaque appel voix. Compuware peut vous aider. Téléchargez notre Kit de ressources VoIP GRATUIT. Il inclut : * Un wébinaire en partenariat avec Ovum et BT ; * Le dernier rapport d'Ovum : Répondre aux exigences des applications métiers avec des réseaux de nouvelle génération ; * Le Livre Blanc Visibilité : un facteur indispensable pour la gestion des applications stratégiques sur MPLS. * Étude indépendante réalisée à la demande de Compuware auprès de 300 directeurs informatiques EMEA, octobre 2006.   
whitepaper VoIP Quality: Can you make the right call?2006-11-29 01:00:19 Ovum
  73% of organisations that have either deployed VoIP or are planning to, said that quality and reliability is still their biggest concern. This is not surprising given that only 8% monitor, or plan to monitor, every call across the network.* Delivering excellent service can be challenging if you don't have insight into what level of service your network is providing to every voice call. That's where Compuware can help you. Download our FREE VoIP Resource Kit which includes: • A new webcast in association with Ovum and BT • The latest Ovum paper: Meeting the demands of business-critical applications with next-generation networks • Visibility: The Key to Managing Critical Applications on MPLS White Paper * Independent Compuware commissioned research of 300 EMEA IT Directors - October 2006   
whitepaper Why So Many People Are Making the Move to Internet Fax2007-01-06 01:00:22 MyFax
  The number of organizations seeking to reduce the expense while improving the reliability and capacity of their business faxing by adopting Internet fax services is increasing at a record rate. With Internet fax service revenues exceeding $550 million in 2006 and growing at 26.8% annually, Internet fax is rapidly being adopted as a modern solution to a legacy communications medium.

Internet fax eliminates capital and operating expenses associated with the procurement and management of hardware and software, and permits the most efficient deployment throughout an enterprise.

Read why so many are making the move and what to consider when you do. Download this white paper. 		  
whitepaper White Paper: Comparing Budget Modems and Intelligent Fax Hardware - How Companies of All Sizes Can Achieve Carrier-Grade Reliability and High-Performance at an Affordable Price With Their Fax Communications2006-03-23 06:00:41
  This paper reviews the role intelligent fax boards play in providing RelayFax customers with reliable, high-performance, secure - yet affordable - messaging solutions. Written for organizations that are deciding which fax hardware option best suits their communications needs, this paper examines the feature differences between budget modems and intelligent fax boards. It analyzes overall cost savings and presents why the RelayFax / Mainpine combination offers the best choice for sending and receiving business-critical fax documents.   
whitepaper Turn Compliance Pain Into Performance Gain2005-12-20 01:01:54
  The Sarbanes-Oxley Act (SOX) is just the tip of the compliance iceberg in a sea of governance regulations. The purpose of this white paper is to put SOX in perspective with the broader compliance environment and discuss how executives can leverage their SOX compliance efforts (pain) into opportunities to improve corporate operational performance (gain). Captaris has applied its Teamplate for .NET BPM workflow product and in future releases integrate its RightFax enterprise fax and e-document delivery product, to offer a compliance framework built upon the Microsoft Office Solution Accelerator for Sarbanes-Oxley.   
whitepaper JPMorganChase Integrates Centralized Solution With Captaris RightFax2005-12-13 01:01:53
  J.P. Morgan Chase & Co., headquartered in New York, is a leading global financial services firm. Every day JPMorganChase processes thousands of transactions, amounting to hundreds of thousands of faxes per month. While the firm services a full range of customers, from simple checking accounts to company mergers and acquisitions, the firm's retail and trust operations handle the largest customer base. Consequently, those departments are the biggest users of the Captaris RightFax solution implemented at JPMorganChase.   
whitepaper Countrywide Financial Relies on RightFax for High-Volume e-Document Delivery Across the Enterprise2005-12-13 01:01:53
  Countrywide Financial Corporation is a diversified financial services company serving consumers and institutions, with mortgage origination and servicing at its core. The Real Estate Owned (REO) department within Countrywide's Home Loans unit relied on tedious, slow processes that involved walking to fax machines and storing hard copies in large files. For all Countrywide departments, when a sale or financial transaction is in process, brokers and customers want immediate answers and approvals. In addition, it was difficult for Countrywide to track and monitor processes with this traditional workflow. Countrywide deployed Captaris RightFax e-document delivery solutions to respond to needs across the enterprise.   
whitepaper Heller Ehrman and Venture Law Group Prove Case for RightFax and HP2005-12-13 01:01:53
  The Fall 2003 merger of Heller Ehrman White & McAuliffe LLP and Venture Law Group created an international law firm of more than 720 attorneys and professionals with offices in 12 locations across the U.S. and abroad. Postmerger, the firm is known as Heller Ehrman White & McAuliffe LLP with several practice groups, including the Heller Ehrman Venture Law Group (VLG) National Practice. Both firms reviewed their respective communication processes and recognized the need to replace less effective manual fax methods. Upon looking for a reliable replacement to manual faxing, both Heller Ehrman and VLG found evidence pointing to one solution: enterprise fax and e-document delivery from Captaris RightFax.   
whitepaper TELUS Leverages SAP 'Backbone' With Captaris RightFax Enterprise Fax2005-12-13 01:01:53
  TELUS is the largest telecommunications company in western Canada and the second largest in the country. When TELUS acquired BCTel in the 1990s, it took on the complex task of merging the two companies and their respective personnel and technology solutions. With the merger, TELUS managers wanted to standardize all office locations and users on one electronic document delivery platform that would also leverage other existing, business-critical solutions. Specifically, TELUS planned to integrate with its SAP Enterprise Resource Planning (ERP) system, a solution from the world's largest inter-enterprise software company. Sometimes mergers are surprisingly easy. Such was the case for TELUS as it implemented Captaris RightFax and RightFax SAP Connector.   
whitepaper California EDD Uses RightFax to Speed Process Aimed at Protecting Children2005-12-13 01:01:53
  The California Employment Development Department (EDD), serving within the Labor and Workforce Development Agency, works to improve enforcement, training and research activities serving California's workers and employers. Besides the phone connection and supply costs, manpower required to support the paper heavy system equated to full-time effort from several employees and multiple days in processing time. The Goethe Tax Operations (GTO) office in Sacramento successfully implemented an e-document delivery system that improved the entire employment tax system. The use of Captaris RightFax production and network fax capabilities integrated with data capture software has reduced GTO's turnaround time for supplying information to agencies by four business days - almost a full work week.   

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