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whitepaper Microsoft Executive Circle Webcast: Take Back Your Life! Using Outlook to Get Organized and Stay Organized2007-08-28 Microsoft
  The attendee of this webcast will learn methods that empower one, the team, and the organization to increase productivity and help people achieve a work/life balance. The attendee of this webcast will discover how Microsoft Office Outlook can help drive productivity throughout the organization using techniques and processes designed by McGhee Productivity Solutions (MPS) and implemented in Fortune 500 companies around the world. Clear away distractions and loose ends to focus on what is most important to one and the business.

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whitepaper Leading HR Administrator Boosts Customer Service Efforts With CRM Solution2007-01-23 01:00:26 Microsoft
  In highly competitive business environment, providing outstanding service remains the most effective method of retaining clients, keeping the competition at bay, and achieving continued business success. So, when Ambrose Employer Group, LLC, a New York City-based provider of outsourced human resource, payroll, and employee benefits administration services, sought to give its human resource specialists the tools they needed to provide superior client service, the company turned to Microsoft CRM (now part of Microsoft Dynamics). Ambrose deployed Microsoft CRM and Scribe Insight, and integrated both with the company's existing Lawson HR system. As a result, Ambrose is saving time and benefiting from additional access to powerful client information, enhanced reporting, and improved customer service.   
whitepaper Oracle Enterprise Solution Provider Grows Microsoft-Based Hosting Revenue 200 Percent2007-01-23 01:00:26 Microsoft
  To expand into Iceland's growing midsize market, Skyrr decided that the affordability and easy manageability of Microsoft-based solutions met these customers' needs better than large-scale Oracle ERP solutions. To ease the transition, Skyrr engaged with the Microsoft Partner Program, which helped the partner enhance expertise, gain new business opportunities, and increase Web hosting revenue by up to 200 percent in the first year.   
whitepaper Small Business Webcast: New Integrated Services in Microsoft Office Accounting 2007 (Level 100)2007-01-23 01:00:26 Microsoft
  The presenter of this webcast demonstrates some of the new features of Microsoft Office Accounting 2007. The presenter explains how Microsoft has teamed up with industry leaders like eBay, PayPal, and Equifax to incorporate new services into the product that provides with a complete end-to-end accounting solution. The webcast shows how Office Accounting 2007 can help to spend less time managing finances and more time growing the business.   
whitepaper European Transport Company Boosts Customer Service With Integrated CRM System2007-01-23 01:00:26 Microsoft
  Leading European transport company Hauser provides overland logistics solutions to European exporters and importers. As it strives to deliver a fast and reliable service, the company must have an IT infrastructure on which it can rely. Working with a bespoke Lotus Notes account management system, Hauser found that as a growing company, its existing technology was not flexible enough to handle the growth of its business. Therefore, Hauser wanted to implement a new Customer Relationship Management (CRM) solution. Hauser approached Datel who had been working with telecoms provider Pennine Telecom to develop an integrated CRM solution. The two companies built a solution based on Microsoft Dynamics CRM, Microsoft SQL Server 2000, Microsoft Exchange Server 2003, and the Avaya IP Office Telephony Solution.   
whitepaper Brazilian CRM Solutions Integrator Grows Revenue 400 Percent in Two Years2007-01-23 01:00:26 Microsoft
  In 2004, Tridea Consulting began operations to coincide with the first release of Microsoft Business Solutions software in Brazil. Tridea provides only Microsoft CRM solutions, and has partnered with Microsoft to help build a new market in Brazil and to win over open-source customers with its solutions. In the last two years, Tridea's revenue has grown by 400 percent; its licensing revenue has increased sevenfold since its first year.   
whitepaper Technology Provider Moves Forward With Higher Efficiencies and Better Service Levels2007-01-23 01:00:26 Microsoft
  Microsoft Gold Certified Partner VLSystems successfully built customer relationships and grew its thriving business but ran into the limitations of disparate information systems. The company could not manage customer relationships and projects as efficiently and productively as it would have liked, and it lacked full insight into the actual value of its business activities. After evaluating and discarding several other software products, VLSystems teamed with Spinnaker, another Microsoft partner, to implement Microsoft Dynamics CRM and make it the cornerstone of a unified business management infrastructure. Today, customers experience consistently excellent service levels as VLSystems operates more efficient processes, assesses business performance with ease, and is ready for the next level of accomplishment.   
whitepaper Momentum Webcast: Redefine Your Customer Relationships With Microsoft CRM 3.0 (Level 100)2007-01-23 01:00:26 Microsoft
  Every business faces the key challenges of acquiring, servicing, and retaining customers. A strategy that connects all the customer-facing activities can help to acquire new customers and retain the ones already there. The presenters of this webcast show how Microsoft CRM 3.0 can help to integrate sales, services, and marketing processes to provide a cohesive customer experience while maximizing the revenue potential. The Microsoft CRM 3.0 Customer Relationship Management (CRM) solution is tightly integrated with Microsoft Office Outlook, enabling to cultivate and manage customer relationships more easily, from one place.   
whitepaper Consultant Company Empowers Sales Leadership With Superior Business Processes2007-01-23 01:00:26 Microsoft
  When RightNow Business Development Systems experienced rapid revenue growth and increasing sales volumes resulting from its successful sales training and process consulting business, it needed a better solution to manage its own sales, marketing, and client relationships. Consultants and managers required a better way to work with larger numbers of clients, consistently track the process of converting leads to sales, and assess the results of sales and marketing campaigns. A trial of a hosted Salesforce.com solution offered RightNow neither the flexibility nor the cost-efficiency it sought. Teaming with Microsoft Certified Business Solutions Partner Workopia, RightNow implemented Microsoft Dynamics CRM 3.0 software with strong results and at the right cost.   
whitepaper Microsoft Business Solutions CRM Helps HealthSource Plus Deliver World-Class Customer Service2007-01-23 01:00:26 Microsoft
  HealthSource Plus is one of Canada's leading third-party administrators. The company helps mid-sized Canadian businesses reduce, control and manage employee group healthcare costs. With offices in Toronto, Montreal and Niagara, HealthSource Plus manages approximately $80 million in premiums covering more than 30,000 Canadians. In order to migrate to an ISO-9000 operating environment, the company had to streamline its business processes. Working with technology partner 3Peaks, HealthSource Plus adopted the Microsoft Business Solutions CRM solution to integrate its customer data on one system, and streamline its customer service and administrative processes. Microsoft CRM has helped HealthSource Plus simplify its business processes, resulting in greater employee efficiency, happier staff and better customer service.