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 TitleDate AddedCompany
whitepaper Association Uses CRM Solution to Prepare for 2010 Olympic and Paralympic Winter Games2007-01-23 01:00:26 Microsoft
  Tourism Whistler is the official marketing body for Whistler, British Columbia, Canada, representing more than 7,000 members who own, manage, and operate properties or businesses on resort lands. An old contact management system made it difficult for Tourism Whistler to track its key marketing and property contacts efficiently. The problem was exacerbated by the organization's many outdated databases, which made information even more difficult to find and share. Working with Microsoft Gold Certified Partner Ascentium Corporation, Tourism Whistler deployed Microsoft CRM and integrated it with Microsoft Office Outlook 2003. With its recent upgrade to Microsoft Dynamics CRM 3.0, Tourism Whistler benefits from seamless information sharing across the organization and gains higher user adoption.   
whitepaper Microsoft CRM Increases Premium Powers~ Customer Market2007-01-23 01:00:26 Microsoft
  Premium Power is a distributor of high quality petrol engines and petrol powered products at an affordable price. They work through a dedicated network of local dealers located in every town and district throughout New Zealand. To achieve an ambitious company growth plan, Premium Power's small team needed a solution that allowed them to quickly and easily analyse the market through in-depth customer information. Utilising the company's existing Microsoft Outlook, technology partner Complete Solutions implemented Microsoft CRM.   
whitepaper Microsoft Office System Webcast: A First Look at the 2007 Microsoft Office System: Five Useful New E-mail and Collaboration Features (Level 100)2007-01-23 01:00:26 Microsoft
  The 2007 Microsoft Office system helps users better manage their time and information, connect across system boundaries, and take advantage of a broad set of new capabilities for sharing information more effectively. The presenters of this webcast explains five important ways the 2007 Microsoft Office system helps users increase productivity and improve collaboration. This is a "First Look" webcast, part of Microsoft's year-long series designed to help users learn how the Microsoft Office system can help to control sensitive business information and streamline the everyday business processes.   
whitepaper ParkLane Homes Constructs a Single Customer View With Microsoft CRM2007-01-23 01:00:26 Microsoft
  ParkLane Homes is one of Western Canada's largest and most recognized residential developers. ParkLane Homes was changing to a decentralized business model where project teams micro-managed their business, rather than everything being handled by head office. As part of this process, the company needed to consolidate customer information in one single database so all its employees had access to the same information, and decentralize the database so it could be accessed remotely from individual project sites. Working with Microsoft Certified Business Solutions Partner KORE Interactive, ParkLane implemented Microsoft CRM, which is helping ParkLane improve customer service and save money on staffing costs.   
whitepaper Small Business Webcast: Microsoft Office Accounting 2007 Integration With Microsoft Office Programs (Level 100)2007-01-23 01:00:26 Microsoft
  Microsoft Office Accounting 2007 offers tight integration with Microsoft Office programs, especially Microsoft Office Outlook 2007 with Business Contact Manager. This webcast shows how Office Accounting 2007, in conjunction with Microsoft Office programs, can help the user to assist the customers, sell the products, and stay productive.   
whitepaper Linfox Gets Closer to Customers and Sharpens Business Development With 'One Click' CRM2007-01-23 01:00:26 Microsoft
  Following a major acquisition in 2003, transportation and supply chain management leader, Linfox, practically doubled its customer base overnight. With vital information about customer contacts and business development opportunities dispersed throughout many internal systems, Linfox needed to aggregate its intelligence to improve its customer relationship management. Using Microsoft Business Solutions CRM, the company developed a single customer contact system that now allows managers across the business to keep in touch with a broad range of Linfox customers throughout Australia and the Asia-Pacific. The customer contact function at Linfox is faster, more accurate, more current and easier to use than ever before.   
whitepaper Momentum Webcast: Learn About Customers~ Experiences With Microsoft Dynamics CRM (Level 100)2007-01-23 01:00:26 Microsoft
  In this webcast the customers share their experiences with Microsoft Dynamics CRM 3.0 and describe how this powerful Customer Relationship Management (CRM) system has helped their organizations grow. Microsoft Dynamics CRM gives customer-facing employees the information they need to provide truly impressive customer service. The presenters show how Microsoft CRM integrates seamlessly with familiar Microsoft Office programs, such as Outlook. From Outlook, employees can access Microsoft CRM sales, marketing, and customer service modules to help make sales decisions, market products, solve problems, and get strategic views of the business.   
whitepaper Best Buy Supports New Line of Business and World-Class Sales Force2007-01-10 01:00:30 Microsoft
  Best Buy for Business, an expanding unit of Best Buy Company, has more than 1,000 consultants who sell, implement, and support solutions for small-business customers. Saddled with a home-grown business-management tool originally designed for its retail business, the growing business unit sought a solution that would support its extensive outside sales force and would provide a commercial CRM solution it could sell to business customers. Best Buy for Business found both in Microsoft Dynamics CRM. It rolled out Microsoft CRM to more than 150 consultants in the field and has plans to extend this to its entire team of consultants. Today, the company has a robust solution that supports its complex sales cycle and integrates easily with the business tools employees use every day.   
whitepaper Community College Improves Enrollment Forecasting, Positions to Meet Growth Goal2007-01-10 01:00:30 Microsoft
  With campuses located throughout Indiana, Ivy Tech Community College is the only community college in the state. The college receives state funding, and the staff works hard to ensure that Ivy Tech graduates contribute to Indiana's growing workforce. Wanting to boost student enrollment and retention, the Central Indiana region of Ivy Tech set a goal to increase its student body - from 15,000 to more than 25,000 students - by 2010. To help measure Ivy Tech's progress toward the new enrollment target, the community college partnered with Microsoft Gold Certified Partner Crowe Chizek to implement Microsoft Dynamics CRM 3.0. Microsoft CRM allows Ivy Tech to better forecast enrollment, increase student inquiry response time, and generate targeted, streamlined communication.   
whitepaper Leading Financial Services Firm Implements New Software for Improved Client Service2007-01-10 01:00:30 Microsoft
  Netherlands-based SNS REAAL, a leading financial services, banking, and insurance firm, is the product of mergers among regional savings banks and insurance companies. The acquisitions meant that the company's fast-growing REAAL Verzekeringen insurance unit had five disparate Customer Relationship Management (CRM) solutions, making information difficult to access and share, and hampering customer service efforts. REAAL sought to replace these systems with a single solution to help improve communications and provide superior service to the company's 6,000 independent sales representatives. REAAL chose Microsoft Dynamics CRM 3.0 because it was a natural extension of the Microsoft tools that its employees already use.