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 TitleDate AddedCompany
whitepaper Leading HR Administrator Boosts Customer Service Efforts With CRM Solution2007-01-23 01:00:26 Microsoft
  In highly competitive business environment, providing outstanding service remains the most effective method of retaining clients, keeping the competition at bay, and achieving continued business success. So, when Ambrose Employer Group, LLC, a New York City-based provider of outsourced human resource, payroll, and employee benefits administration services, sought to give its human resource specialists the tools they needed to provide superior client service, the company turned to Microsoft CRM (now part of Microsoft Dynamics). Ambrose deployed Microsoft CRM and Scribe Insight, and integrated both with the company's existing Lawson HR system. As a result, Ambrose is saving time and benefiting from additional access to powerful client information, enhanced reporting, and improved customer service.   
whitepaper Oracle Enterprise Solution Provider Grows Microsoft-Based Hosting Revenue 200 Percent2007-01-23 01:00:26 Microsoft
  To expand into Iceland's growing midsize market, Skyrr decided that the affordability and easy manageability of Microsoft-based solutions met these customers' needs better than large-scale Oracle ERP solutions. To ease the transition, Skyrr engaged with the Microsoft Partner Program, which helped the partner enhance expertise, gain new business opportunities, and increase Web hosting revenue by up to 200 percent in the first year.   
whitepaper European Transport Company Boosts Customer Service With Integrated CRM System2007-01-23 01:00:26 Microsoft
  Leading European transport company Hauser provides overland logistics solutions to European exporters and importers. As it strives to deliver a fast and reliable service, the company must have an IT infrastructure on which it can rely. Working with a bespoke Lotus Notes account management system, Hauser found that as a growing company, its existing technology was not flexible enough to handle the growth of its business. Therefore, Hauser wanted to implement a new Customer Relationship Management (CRM) solution. Hauser approached Datel who had been working with telecoms provider Pennine Telecom to develop an integrated CRM solution. The two companies built a solution based on Microsoft Dynamics CRM, Microsoft SQL Server 2000, Microsoft Exchange Server 2003, and the Avaya IP Office Telephony Solution.   
whitepaper Brazilian CRM Solutions Integrator Grows Revenue 400 Percent in Two Years2007-01-23 01:00:26 Microsoft
  In 2004, Tridea Consulting began operations to coincide with the first release of Microsoft Business Solutions software in Brazil. Tridea provides only Microsoft CRM solutions, and has partnered with Microsoft to help build a new market in Brazil and to win over open-source customers with its solutions. In the last two years, Tridea's revenue has grown by 400 percent; its licensing revenue has increased sevenfold since its first year.   
whitepaper Technology Provider Moves Forward With Higher Efficiencies and Better Service Levels2007-01-23 01:00:26 Microsoft
  Microsoft Gold Certified Partner VLSystems successfully built customer relationships and grew its thriving business but ran into the limitations of disparate information systems. The company could not manage customer relationships and projects as efficiently and productively as it would have liked, and it lacked full insight into the actual value of its business activities. After evaluating and discarding several other software products, VLSystems teamed with Spinnaker, another Microsoft partner, to implement Microsoft Dynamics CRM and make it the cornerstone of a unified business management infrastructure. Today, customers experience consistently excellent service levels as VLSystems operates more efficient processes, assesses business performance with ease, and is ready for the next level of accomplishment.   
whitepaper Consultant Company Empowers Sales Leadership With Superior Business Processes2007-01-23 01:00:26 Microsoft
  When RightNow Business Development Systems experienced rapid revenue growth and increasing sales volumes resulting from its successful sales training and process consulting business, it needed a better solution to manage its own sales, marketing, and client relationships. Consultants and managers required a better way to work with larger numbers of clients, consistently track the process of converting leads to sales, and assess the results of sales and marketing campaigns. A trial of a hosted Salesforce.com solution offered RightNow neither the flexibility nor the cost-efficiency it sought. Teaming with Microsoft Certified Business Solutions Partner Workopia, RightNow implemented Microsoft Dynamics CRM 3.0 software with strong results and at the right cost.   
whitepaper Microsoft Business Solutions CRM Helps HealthSource Plus Deliver World-Class Customer Service2007-01-23 01:00:26 Microsoft
  HealthSource Plus is one of Canada's leading third-party administrators. The company helps mid-sized Canadian businesses reduce, control and manage employee group healthcare costs. With offices in Toronto, Montreal and Niagara, HealthSource Plus manages approximately $80 million in premiums covering more than 30,000 Canadians. In order to migrate to an ISO-9000 operating environment, the company had to streamline its business processes. Working with technology partner 3Peaks, HealthSource Plus adopted the Microsoft Business Solutions CRM solution to integrate its customer data on one system, and streamline its customer service and administrative processes. Microsoft CRM has helped HealthSource Plus simplify its business processes, resulting in greater employee efficiency, happier staff and better customer service.   
whitepaper Association Uses CRM Solution to Prepare for 2010 Olympic and Paralympic Winter Games2007-01-23 01:00:26 Microsoft
  Tourism Whistler is the official marketing body for Whistler, British Columbia, Canada, representing more than 7,000 members who own, manage, and operate properties or businesses on resort lands. An old contact management system made it difficult for Tourism Whistler to track its key marketing and property contacts efficiently. The problem was exacerbated by the organization's many outdated databases, which made information even more difficult to find and share. Working with Microsoft Gold Certified Partner Ascentium Corporation, Tourism Whistler deployed Microsoft CRM and integrated it with Microsoft Office Outlook 2003. With its recent upgrade to Microsoft Dynamics CRM 3.0, Tourism Whistler benefits from seamless information sharing across the organization and gains higher user adoption.   
whitepaper Microsoft CRM Increases Premium Powers~ Customer Market2007-01-23 01:00:26 Microsoft
  Premium Power is a distributor of high quality petrol engines and petrol powered products at an affordable price. They work through a dedicated network of local dealers located in every town and district throughout New Zealand. To achieve an ambitious company growth plan, Premium Power's small team needed a solution that allowed them to quickly and easily analyse the market through in-depth customer information. Utilising the company's existing Microsoft Outlook, technology partner Complete Solutions implemented Microsoft CRM.   
whitepaper ParkLane Homes Constructs a Single Customer View With Microsoft CRM2007-01-23 01:00:26 Microsoft
  ParkLane Homes is one of Western Canada's largest and most recognized residential developers. ParkLane Homes was changing to a decentralized business model where project teams micro-managed their business, rather than everything being handled by head office. As part of this process, the company needed to consolidate customer information in one single database so all its employees had access to the same information, and decentralize the database so it could be accessed remotely from individual project sites. Working with Microsoft Certified Business Solutions Partner KORE Interactive, ParkLane implemented Microsoft CRM, which is helping ParkLane improve customer service and save money on staffing costs.