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 TitleDate AddedCompany
whitepaper Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management2009-11-06 Pitney Bowes Insight
  Improving the way you communicate with customers effectively managing and delivering more personalized and unified customer communications, across today's diverse media channels can maximize returns. Further, companies are generating tens of thousands of documents and businesses are facing exponential growth in the amount and types of communications, driving the need for improved efficiency and centralized control of often disconnected technology systems and delivery channels. Join Toby Bell, Research Vice President at featured analyst firm, Gartner, Inc., and Lisa Sutrick, Director, CCM Product Management at Pitney Bowes Business Insight, as they look at how businesses are moving to an integrated Customer Communications Management (CCM) strategy and technology solution to increase customer loyalty, enhance customer service, improve operational efficiency and reduce risk and costs. You'll also learn what to look for in a CCM solution and how to implement one in your organization.

Tags: Components, Customer Management		   
whitepaper Enhance Customer Loyalty through Higher Responsiveness2009-04-01 Oracle
  The economic downturn is forcing businesses to tighten their belts and look for more efficient channels. Using the Internet as a business channel, and sometimes even the only channel, is becoming more prevalent. However, there are significant challenges to being successful at e-commerce. The user experience associated with web applications relies in large part on the availability and management of their session data, its persistence, and its management. This white paper focuses on the topic of data availability and management for mission-critical web applications.

Tags: Business Functions, IT Budgeting		   
whitepaper Dental Practice Software Provider Reduces Support Costs by an Estimated $5,187 Per Day Using Remote Desktop Support Appliance2008-09-02 Bomgar
  With 272 of their over 700 employees devoted to support, PracticeWorks, Inc. wanted to enhance their web-based support presence through remote support. They needed a solution that enabled a fast remote connection in order to deal with the support issues of their 37,000 clients quickly. However, their previous solution, Symantec's pcAnywhere, required a modem to modem connection, which frequently resulted in client-side issues with shared phone lines. Off late, after evaluating a number of other remote support solutions, PracticeWorks chose the Bomgar Box to fill its support needs. Bomgar allows them to offer clients a fast, simple way to give them access to their computers when they needed to fix their problems.

Tags: Components		   
whitepaper RS-232: A Key To Understanding Data Communications2008-07-22 Global Knowledge
  Experts have been predicting the death of the RS-232 interface for decades, and yet it continues to serve us well. It is a highly proven technology that is inexpensive and easy to implement. And it is well-understood and widely accepted in IT and related endeavors. This white paper provides some of the history of RS-232, and its usefulness today.

Tags: IT Infrastructure, Components, Components, Staff Training		   
whitepaper Extended Loops for Distant Phones and Fax Machines, Higher Ringing Voltage and Loop Current2008-04-01 Cisco Systems
  Enterprises are turning to Voice-over-IP (VoIP) and IP telephony solutions for voice communications in corporate and branches so that they can reap the benefits of converged networks and feature-rich IP-based telephone systems. While enterprises are making the migration to IP telephony, on many occasions legacy analog phones, modems, and fax machines continue to be important and vital components in the network. Applications exist that require extended loops between the analog phones and the gateway. Examples include phones in multi-story buildings, on large campuses, in large railroad yards, in large industrial plants, and in remote locations such as utilities applications. Other applications require accommodations for specialty phones, including elevator phones, emergency kiosk phones, and neon-lamp phones.

Tags: Components, Office Equipment		   
whitepaper French Research Company Deploys Mobile Solution to Connect Field Workers 20 Times Faster2007-10-16 Dell
  French research company, Ipsos, wanted its researchers to be able to stay permanently connected to the company network, no matter where they were working. The company wanted to provide its staff with high-performance notebooks that had secure high-speed mobile access to the internet, to retrieve the questionnaires, images and videos they needed. Dell provided Ipsos a complete mobile solution, comprising Dell Latitude notebooks fitted with a high-speed (3G) modem and integrated SIM card.

Tags: Components, Handhelds		   
whitepaper Advanced PHY Layer Technologies for High Speed Data Over Cable2007-01-04 Cisco Systems
  This paper highlights the major differences between DOCSIS 2.0 and earlier versions, and discusses advantages of deploying the advanced PHY technology available nowadays. This paper summarizes numerous field and lab tests that demonstrate how Cable Modem Termination Systems (CMTSs) and cable modems using advanced PHY silicon perform in the presence of impairments. Also discussed is the fact that a number of advanced PHY features benefit existing DOCSIS 1.0 and 1.1 cable modems. Many advanced PHY functions - for instance, ingress cancellation - occur in the CMTS and are modem agnostic. That means it is not necessary to replace older modems with new DOCSIS 2.0 modems to reap some of the benefits of advanced PHY.

Tags: Network Technologies		   
whitepaper Palm & Treo Hacks: Use Your Treo as a Modem2005-10-14 O'Reilly Media
  If one has signed up for the carrier's wireless data plan, one can get the entire Internet on the Treo. It may not seem like it at times, because the small screen can really constrain the web-browsing experience when compared to, say, the user's laptop or the user's desktop computer, but it's all there - every last byte. Better still, it is possible to feed the Internet connection of one's Treo through to the laptop computer. This is called tethering, and it allows the tethered laptop to work with the Internet as if it were connected via a normal dial-up, cable, or DSL modem - only, the user is connected using the Treo.

Tags: Mobile and Wireless		   
whitepaper Upstream FEC Errors and SNR as Ways to Ensure Data Quality and Throughput2005-09-30 Cisco Systems
  To operate a High Speed Data (HSD) network over a Hybrid Fiber/Coaxial (HFC) cable plant requires a significant level of quality control to ensure data integrity and the highest level of data throughput. The two generally accepted means by which cable operators can measure data quality is by monitoring either the Bit Error Rate (BER) or the Packet Error Rate (PER). The Data Over Cable Service Interface Specification (DOCSIS) outlines requirements that each cable operator must maintain in order to reliably transport IP data traffic. An important feature of DOCSIS addresses the need to protect IP data against Radio Frequency (RF) noise impairments. The feature DOCSIS uses to help maintain IP data integrity over HFC cable plants is Reed-Solomon Forward Error Correction (FEC) encoding.

Tags: Components, Network Technologies		   
whitepaper Adaptive OFDM Synchronization Algorithms Based on Discrete Stochastic Approximation2004-03-02 University of New Brunswick
  This paper presents discrete stochastic approximation algorithms (DSA) for time synchronization in OFDM systems. The paper shows that the discrete stochastic approximation algorithms can be effectively used to achieve a significant reduction in computational complexity compared to brute force maximum-likelihood (ML) methods for OFDM synchronization. The most important property of the proposed algorithms is their recursive self-learning capability - most of the computational effort is spent at the global or a local optimizer of the objective function.

Tags: Mobile and Wireless, Components,