Nordea Life Uses TIBCO to Streamline and Improve Processes for Handling Contracts and Claims

Overview

Nordea is the leading financial services group in the Nordic and Baltic Sea region with 11 million customers, 33,000 employees and more than ?270 billion in total assets. Nordea realized that they needed to achieve a reduction in operating costs, improve sales, and provide a tool for predicting customer case volumes to better compete in this sector. To achieve its goal, Nordea Life turned to one of the leading business process management (BPM) providers, the TIBCO BPM Group, and its partner Accenture, for a solution that would streamline and improve its processes for handling contracts and claims.