Art.com, Improves Communications, Processes and Customer Service

Overview

Art.com, the world's leading online art marketplace, needed a more effective method for managing IT projects. With up to 12 million visitors per month to its website, the IT Manager, Software Systems, knew that they needed a better way to keep up with the organization's IT demands. Using Soffront Software, Art.com has improved their communications, processes and customer service. Soffront CRM has allowed Art.com to be much more organized - they now have a global view of all outstanding issues and can more accurately monitor the status of numerous projects.