Agency Cuts Time to Process Home Loans by 67 Percent, Boosts Quality 300 Percent

Overview

The Colorado Housing and Finance Authority (CHFA) was using an aging, inflexible IBM System i-based (AS400) solution to manage the process of financing affordable home loans for low-income Coloradans. As a result, the process was time-consuming and expensive. To better achieve its mission, the Agency moved to a custom solution based on Captaris Workflow from Microsoft Gold Certified Partner Captaris, and a range of Microsoft technologies. The new solution, called Stars, enables CHFA to handle a 30 percent increase in loan volume without increasing staff - while also increasing the quality of those loans by 300 percent. The published review time for loans has been cut by 67 percent and new solutions and solution enhancements are produced up to 70 percent faster.