Member Login

E-mail:    Password:  




 TitleDate AddedCompany
whitepaper Business School Improves Top-Line Growth With xRM-Based Custom Applications2009-11-11 Microsoft
  Melbourne Business School needed to improve information management regarding its prospective and current students, alumni, donors, guest lecturers, and other constituents with whom the school interacts. Working with Oakton, a Microsoft Gold Certified Partner, the school turned to Microsoft Dynamics CRM and its underlying development platform, xRM, to accelerate the creation of integrated solutions that track communications and automate workflow processes. Consolidating data sources and automating processes frees school staff to cultivate closer relationships with constituents, which ultimately contributes to increased revenue, overall business agility, and the school's reputation for progressive, global leadership.

Tags: Workflow Management		   
whitepaper From Voice over IP to Unified Communications: Simplify System Management2009-11-10 Shoretel
  Telephone system manageability depends to a great extent on the underlying architecture of the voice system. Some platforms are extensions of legacy voice switches, others are built on top of legacy data technologies, and still others were designed from the ground up for converged voice and data.

The architectural approach for integrating new systems has serious implications for management, because the different components of the consolidated voice system-such as voicemail, network call routing, and client applications-are managed by different tools. In this paper you will learn more about how various architectural approaches impacts overall system manageability.

Tags: Network Technologies, Customer Management, Internet and Web, Mobile and Wireless		   
whitepaper Enterprise mobility: connecting to a world of opportunity2009-11-09 IBM
  Benefits of enterprise mobility span the business-to-employee (B2E), business-to-business (B2B) and business-to-consumer (B2C) spectrums. Enterprise mobil-ity can improve an organization's productivity, optimizelogistics operations, enhance customer relationships and streamline supply chain management.

Tags: Telecommunications, Mobile and Wireless, Enterprise Planning, Mobile and Wireless		   
whitepaper Business Analytics and Optimization for the Intelligent Enterprise2009-11-09 IBM
  Based on our survey of 225 business leaders worldwide, we found that enterprises are operating with bigger blind spots and that they are making important decisions without access to the right information. They recognize that new analytics, coupled with advanced business process management capabilities, signal a major opportunity to close gaps and create new business advantage. Those who have the vision to apply new approaches are building intelligent enterprises and will be ready to outperform their peers.

Tags: Enterprise Planning, Data Tools, Data Tools, IT Budgeting		   
whitepaper The business value of Web 2.0 technology.2009-11-09 IBM
  Benefits of enterprise mobility span the business-to-employee (B2E), business-to-business (B2B) and business-to-consumer (B2C) spectrums. Enterprise mobil-ity can improve an organization's productivity, optimizelogistics operations, enhance customer relationships and streamline supply chain management.

Tags: Internet and Web, Internet and Web, Enterprise Planning, Internet and Web		   
whitepaper Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management2009-11-06 Pitney Bowes Insight
  Improving the way you communicate with customers effectively managing and delivering more personalized and unified customer communications, across today's diverse media channels can maximize returns. Further, companies are generating tens of thousands of documents and businesses are facing exponential growth in the amount and types of communications, driving the need for improved efficiency and centralized control of often disconnected technology systems and delivery channels. Join Toby Bell, Research Vice President at featured analyst firm, Gartner, Inc., and Lisa Sutrick, Director, CCM Product Management at Pitney Bowes Business Insight, as they look at how businesses are moving to an integrated Customer Communications Management (CCM) strategy and technology solution to increase customer loyalty, enhance customer service, improve operational efficiency and reduce risk and costs. You'll also learn what to look for in a CCM solution and how to implement one in your organization.

Tags: Components, Customer Management		   
whitepaper RE/MAX Ontario-Atlantic Centralizes Critical Business Data Using Dynamics CRM2009-11-03 Microsoft
  RE/MAX Ontario-Atlantic Canada Inc. is a leading real estate organization in Canada with more than 8,300 sales associates and 330 offices. The company has aggressive growth targets and was looking to automate the tracking and targeting of potential RE/MAX franchisee candidates. Working with Microsoft Gold Certified Partner, Brodie Computes Inc., RE/MAX Ontario-Atlantic developed and deployed a custom CRM solution based on Microsoft Dynamics CRM. The Microsoft CRM solution allowed RE/MAX Ontario-Atlantic to standardize processes and improve support for their Franchise Sales and Development departments. Today, Microsoft CRM delivers deeper business insight into broker and agent prospects, helping head office staff make more informed business decisions.   
whitepaper Centre Wellington Centralizes Data, Improves Citizen Service With Microsoft CRM2009-11-03 Microsoft
  Centre Wellington is the largest municipality in Wellington County and ranks among one of the fastest growing communities in the province of Ontario. To improve its citizen service delivery, Centre Wellington worked with Microsoft Certified Gold Partner Infusion Development to implement Microsoft Dynamics CRM. The Customer Relationship Management (CRM) solution helps to develop a foundation for user information that more easily integrates with existing business systems. The Windows-based solution allows the municipality to enhance information access, deliver deeper business insight and meet its goals to serve its citizens more efficiently and effectively.

Tags: Customer Management		   
whitepaper Is Your Enterprise Architected for Tomorrow's Growth?2009-11-01 Sybase
  Today's business climate makes it imperative that organizations make the necessary plans for tomorrow's growth. Implementing an Enterprise Architecture can be a necessary, but challenging undertaking to prepare for that growth. "EA for Dummies" can help you cut through the chaos and get the business results that EA can deliver, if applied correctly. Register today and a free copy of this booklet will be mailed to you. This 44 page booklet takes you down the path of implementation using the 'Dummies' lighter tone and sense of humor. Sybase PowerDesigner sponsored this booklet to help users understand the value of EA and how to facilitate implementation.

Tags: Government		   
whitepaper Strategic Secret Weapon for Tightening Business & IT Alignment: Modeling!2009-11-01 Sybase
  Achieving alignment between an organization's core goals and the IT infrastructure that supports an enterprise's strategic direction is an ongoing challenge. Learn how aligning business processes with data from information systems enables the development of a model-driven approach that will ultimately lead to heightened agility and greater productivity across the enterprise.

Architects, analysts and IT management will appreciate the ways that different data flows can be used to visualize, understand and contribute to effective business processes when business models and data models meet.

Tags: Enterprise Planning, Software Development Tools, Internet and Web, IT Budgeting