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Title Date Added Company

Professional Services Company Targets Customer Needs With Flexible Training 2007-10-01 Microsoft

Information Management Group (IMG) provides training services for Microsoft Dynamics CRM business software. Because customer relationship management software is often customized to match a company's sales process, it is essential that students receive training that reflects these customizations. As a Microsoft Gold Certified Partner for Learning Solutions, IMG can tailor Microsoft Official Curriculum to meet these specific needs.

Finnish Consultancy Improves Customer Relationships With New Internal Solution 2007-10-01 Microsoft

Finpro is a management consultancy based in Finland. It employs 300 experts that specialize in delivering quality client services to help companies achieve global success. Finpro needed a customer relationship management system to improve the quality of its professional services, by providing fast and easy access to up-to-date customer information. To improve the collaboration of customer data, Finpro decided to deploy Microsoft Dynamics CRM 3.0 in each of its 40 offices worldwide.

Driving Sales and Service by Integrating People, Information, and Processes 0000-00-00 SAP

After more than a decade of growth, the business software environment of Volkswagen Financial Services AG was heterogeneous, comprising a considerable number of stand-alone software solutions for various tasks and data types. Customer-facing processes were paper-based and time-consuming, and customer data was maintained in separate systems, which made it difficult for customer service representatives to address customer requests in a timely manner. To address these business issues, Braunschweig, Germany - based Volkswagen Financial Services decided to implement the mySAP Customer Relationship Management (mySAP CRM) solution in conjunction with the SAP NetWeaver platform.

Tags: Business Management, Business Intelligence - Data Warehousing

E-Selling for Partners: Kaba Benzing Optimizes Its Ordering Channels With the SAP Markets Online Store 0000-00-00 SAP

Kaba Benzing's sales partners used to place their orders by fax. But the large number of possible product variants meant that orders were often wrong or incomplete. When it came to finding an alternative, the company wanted a solution that would stem the tide of paper-based orders, keep ordering errors to a minimum, and bring down the number of product returns. It also wanted to be able to offer its business partners easy-touse, Internet-driven ordering and configuration functions, an individual pricing service, and online order-tracking capabilities. In the end, only one solution could deliver: the SAP Markets Online Store, a key feature of mySAP Customer Relationship Management (mySAP CRM), seamlessly integrated to the SAP R/3 System.

Tags: ERP

Verbund Turns to mySAP E-Procurement 0000-00-00 SAP

Verbund, Austria's largest power generator and distributor, relies on integrated software solutions from SAP to optimize its procurement and sales processes. Deregulation within the EU put the business under pressure to rationalize as fast as possible, and as a result, mySAP E-Procurement was implemented in a record time of two months. The Verbund management team expects the solution to reduce procurement process costs by some 60 percent.

Tags:

Gaining Procurement Expertise With Enterprise Buyer Professional 0000-00-00 SAP

Towards the end of 2000, WestEK decided to implement an electronic procurement and marketplace solution. This procurement exchange was set up to eliminate the need for point-to-point communication between each individual buyer and seller and to facilitate collaboration between multiple buyers and sellers in a fully automated environment. Based on Enterprise Buyer Professional (EBP) SAP Markets and Commerce One and mySAP Workplace by SAP, the e-procurement solution for the WestLB Group has been in operation since April 2001.

Tags: Procurement - Purchasing

Peugeot's Customers Configure Their Dreams on the Internet With mySAP CRM 0000-00-00 SAP

For PSA Peugeot Citroën, Europe's second largest motor vehicle manufacturer, the mySAP Customer Relationship Management (mySAP CRM) Internet pricing and configuration tool proved to be a key element in the company's new country-specific Peugeot Internet site. The purpose of the project, orchestrated by Accenture, was to help Peugeot better understand customer expectations, with the aim of creating loyalty, winning new customers, and strengthening relations with its network of dealers.

Tags: Business Management

Berlin Gas Utility Turns Up the Heat With the mySAP Customer Relationship Management Solution 0000-00-00 SAP

GASAG Berliner Gaswerke AG is the former municipal gas utility company of Berlin, Germany. In order to effectively compete in a deregulated market and increase its market share, GASAG implemented the mySAP Customer Relationship Management solution. This gave it the tools it needed to focus on customer acquisition and retention.

Tags: ERP

St.George Bank Improves Customer Service Through Efficient and Personalized Assistance 0000-00-00 Oracle

As Australia's fifth largest retail bank, St.George Bank is the leading challenger to Australia's four dominant financial institutions, a position that sees it constantly innovating to win customers with products and services that meet their needs. St.George recognized that Customer Relationship Management (CRM) software could be a powerful tool to help it outperform its larger rivals. However, the bank's results focused IT culture meant it needed to be certain that any CRM tools it introduced could easily be used by branch staff to make tangible improvements in customer service. The extensive functionality and ease of use offered by PeopleSoft Enterprise Customer Relationship Management software from Oracle was the answer.

Building on an Existing SAP Landscape to Create an Integrated Electronic Social-Care System 0000-00-00 SAP

With 10,000 employees, Trafford Metropolitan Borough Council of Manchester, England, provides services to 211,000 residents through 400 Council and partner sites. By building on its SAP landscape, the borough has become a proving ground for an advanced social-care system infrastructure that may help transform social services throughout the United Kingdom.

Tags: Groupware - Workflow, Business Intelligence - Data Warehousing

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Title	Date Added	Company
Professional Services Company Targets Customer Needs With Flexible Training	2007-10-01	Microsoft
Information Management Group (IMG) provides training services for Microsoft Dynamics CRM business software. Because customer relationship management software is often customized to match a company's sales process, it is essential that students receive training that reflects these customizations. As a Microsoft Gold Certified Partner for Learning Solutions, IMG can tailor Microsoft Official Curriculum to meet these specific needs.
Finnish Consultancy Improves Customer Relationships With New Internal Solution	2007-10-01	Microsoft
Finpro is a management consultancy based in Finland. It employs 300 experts that specialize in delivering quality client services to help companies achieve global success. Finpro needed a customer relationship management system to improve the quality of its professional services, by providing fast and easy access to up-to-date customer information. To improve the collaboration of customer data, Finpro decided to deploy Microsoft Dynamics CRM 3.0 in each of its 40 offices worldwide.
Driving Sales and Service by Integrating People, Information, and Processes	0000-00-00	SAP
After more than a decade of growth, the business software environment of Volkswagen Financial Services AG was heterogeneous, comprising a considerable number of stand-alone software solutions for various tasks and data types. Customer-facing processes were paper-based and time-consuming, and customer data was maintained in separate systems, which made it difficult for customer service representatives to address customer requests in a timely manner. To address these business issues, Braunschweig, Germany - based Volkswagen Financial Services decided to implement the mySAP Customer Relationship Management (mySAP CRM) solution in conjunction with the SAP NetWeaver platform. Tags: Business Management, Business Intelligence - Data Warehousing
E-Selling for Partners: Kaba Benzing Optimizes Its Ordering Channels With the SAP Markets Online Store	0000-00-00	SAP
Kaba Benzing's sales partners used to place their orders by fax. But the large number of possible product variants meant that orders were often wrong or incomplete. When it came to finding an alternative, the company wanted a solution that would stem the tide of paper-based orders, keep ordering errors to a minimum, and bring down the number of product returns. It also wanted to be able to offer its business partners easy-touse, Internet-driven ordering and configuration functions, an individual pricing service, and online order-tracking capabilities. In the end, only one solution could deliver: the SAP Markets Online Store, a key feature of mySAP Customer Relationship Management (mySAP CRM), seamlessly integrated to the SAP R/3 System. Tags: ERP
Verbund Turns to mySAP E-Procurement	0000-00-00	SAP
Verbund, Austria's largest power generator and distributor, relies on integrated software solutions from SAP to optimize its procurement and sales processes. Deregulation within the EU put the business under pressure to rationalize as fast as possible, and as a result, mySAP E-Procurement was implemented in a record time of two months. The Verbund management team expects the solution to reduce procurement process costs by some 60 percent. Tags:
Gaining Procurement Expertise With Enterprise Buyer Professional	0000-00-00	SAP
Towards the end of 2000, WestEK decided to implement an electronic procurement and marketplace solution. This procurement exchange was set up to eliminate the need for point-to-point communication between each individual buyer and seller and to facilitate collaboration between multiple buyers and sellers in a fully automated environment. Based on Enterprise Buyer Professional (EBP) SAP Markets and Commerce One and mySAP Workplace by SAP, the e-procurement solution for the WestLB Group has been in operation since April 2001. Tags: Procurement - Purchasing
Peugeot's Customers Configure Their Dreams on the Internet With mySAP CRM	0000-00-00	SAP
For PSA Peugeot Citroën, Europe's second largest motor vehicle manufacturer, the mySAP Customer Relationship Management (mySAP CRM) Internet pricing and configuration tool proved to be a key element in the company's new country-specific Peugeot Internet site. The purpose of the project, orchestrated by Accenture, was to help Peugeot better understand customer expectations, with the aim of creating loyalty, winning new customers, and strengthening relations with its network of dealers. Tags: Business Management
Berlin Gas Utility Turns Up the Heat With the mySAP Customer Relationship Management Solution	0000-00-00	SAP
GASAG Berliner Gaswerke AG is the former municipal gas utility company of Berlin, Germany. In order to effectively compete in a deregulated market and increase its market share, GASAG implemented the mySAP Customer Relationship Management solution. This gave it the tools it needed to focus on customer acquisition and retention. Tags: ERP
St.George Bank Improves Customer Service Through Efficient and Personalized Assistance	0000-00-00	Oracle
As Australia's fifth largest retail bank, St.George Bank is the leading challenger to Australia's four dominant financial institutions, a position that sees it constantly innovating to win customers with products and services that meet their needs. St.George recognized that Customer Relationship Management (CRM) software could be a powerful tool to help it outperform its larger rivals. However, the bank's results focused IT culture meant it needed to be certain that any CRM tools it introduced could easily be used by branch staff to make tangible improvements in customer service. The extensive functionality and ease of use offered by PeopleSoft Enterprise Customer Relationship Management software from Oracle was the answer.
Building on an Existing SAP Landscape to Create an Integrated Electronic Social-Care System	0000-00-00	SAP
With 10,000 employees, Trafford Metropolitan Borough Council of Manchester, England, provides services to 211,000 residents through 400 Council and partner sites. By building on its SAP landscape, the borough has become a proving ground for an advanced social-care system infrastructure that may help transform social services throughout the United Kingdom. Tags: Groupware - Workflow, Business Intelligence - Data Warehousing