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 TitleDate AddedCompany
whitepaper Contact Centres: Optimum service at optimum cost2009-11-16 ntl:Telewest Business
  Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.

Tags: Network Management, Network Management, Network Management, Customer Management		   
whitepaper From Voice over IP to Unified Communications: Simplify System Management2009-11-10 Shoretel
  Telephone system manageability depends to a great extent on the underlying architecture of the voice system. Some platforms are extensions of legacy voice switches, others are built on top of legacy data technologies, and still others were designed from the ground up for converged voice and data.

The architectural approach for integrating new systems has serious implications for management, because the different components of the consolidated voice system-such as voicemail, network call routing, and client applications-are managed by different tools. In this paper you will learn more about how various architectural approaches impacts overall system manageability.

Tags: Network Technologies, Customer Management, Internet and Web, Mobile and Wireless		   
whitepaper Challenging the economic downturn2009-11-01 Vodafone
  HOW CAN BUSINESSES MAXIMISE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TO CONTAIN COSTS AND IMPROVE SERVICES? This Vodafone white paper looks at how careful investment in CRM can underpin a strategy for protecting business and sustaining growth through the downturn

Tags: Customer Management, Customer Management, Customer Management		   
whitepaper CRM, ERP, BI, and IT Investment - Where Do You Find the Business Benefit?2009-10-22 R3Now.com
  Most companies want to use CRM applications as a way to "Supercharge" their sales forces. They want to gain some advantage with customer retention and acquisition, to manage the sales pipeline and to have better market insight. But few companies realize these goals. After going through some of the academic studies and literature about CRM implementation there is evidence to suggest that some companies see some limited benefit from their CRM implementations, but overall they are not happy.

Tags: Enterprise Planning		   
whitepaper Promoting Growth through Incentive Compensation Management2009-10-13 Varicent
  Efforts to motivate behavior in a complex business environment lead to complex sales compensation plans. While many of these plans have met success, some well-intentioned plans can lead to unexpected outcomes. Adopting a sophisticated sales compensation management solution can provide visibility into and control over sales compensation plans and help executives measure the cost of sales and manage their companies' sales performance. Download to find out how technology tools can increase visibility and control into your organizations' sales compensation.

Tags: Customer Management, Customer Management, Customer Management, Business Functions		   
whitepaper Sales Compensation & Performance Management 2009 Survey Results and Analysis2009-10-13 Varicent
  Based on 1000+ companies, the CSO Insights' 2009 Sales Compensation & Performance Management Report provides summaries of what strategies and tactics companies are employing. The findings offer insights and the report offers suggestions on key elements that should be considered as you plan, deploy and manage compensation plans and sales performance in 2010.

Tags: IT Infrastructure, Business Functions, Customer Management, Mobile and Wireless		   
whitepaper Final Chance to Learn how Business Leaders are making IT work for them2009-10-12 SAP
  The importance of effective decision making and aligning business strategy with your daily activities is essential in times of economic crisis, but also during periods of sustained growth and success. Download these free white papers to find out just how other Business Leaders are making IT work for themselves and their organisations.

Tags: Customer Management, Data Tools, Data Tools, IT Infrastructure		   
whitepaper Aster nCluster In-Database MapReduce: Deriving Deep Insights from Large Datasets2009-10-02 Aster Data
  A lack of expressive techniques to transform and analyze massive data volumes in organizations has led to costly workarounds in data warehousing. One of the first to face the challenge of analyzing petabyte scale data, Google pioneered a software framework called MapReduce for high speed processing of large amounts of both structured and unstructured data. This white paper examines a data analytics tool that brings together the expressive flexibility and performance of the MapReduce framework with the rich functionality and familiarity of ordinary SQL, enabling developers and analysts to do more with business data.

Tags: Customer Management, Enterprise Planning, Data Tools, Business Functions		   
whitepaper Beyond Reporting: Requirements for Large-Scale Analytics2009-10-02 Aster Data
  As organizations seek to gain greater value from their data warehousing investments, they invariably look to push the envelope of their front-end environment and supplement reporting with more powerful analytics. Providing adequate support for the analysts and analytic applications is challenging. This white paper provides a comparison of basic reporting vs analytics; an overview of the components, benefits and challenges of analytical tools; the technology requirements for analytical platforms; and four best practices to implement when optimizing your analytics environment.

Tags: Customer Management, Data Tools, Data Tools, Business Functions		   
whitepaper Optimizing Sales Messaging: The Impact of What You Say on Sales Performace2009-10-01 Citrix Online
  Is what you say as important as what you sell?

Download the CSO Insights research report to view the results of their recent survey and find out how creating the right sales messages can directly affect your ROI.

Tags: Customer Management, Data Tools, Internet and Web, Business Functions