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 TitleDate AddedCompany
whitepaper Centre Wellington Centralizes Data, Improves Citizen Service With Microsoft CRM2009-11-03 Microsoft
  Centre Wellington is the largest municipality in Wellington County and ranks among one of the fastest growing communities in the province of Ontario. To improve its citizen service delivery, Centre Wellington worked with Microsoft Certified Gold Partner Infusion Development to implement Microsoft Dynamics CRM. The Customer Relationship Management (CRM) solution helps to develop a foundation for user information that more easily integrates with existing business systems. The Windows-based solution allows the municipality to enhance information access, deliver deeper business insight and meet its goals to serve its citizens more efficiently and effectively.

Tags: Customer Management		   
whitepaper U.S. Foodservice Optimizes Lead Management With Hosted Customer Relationship Management Solution2009-11-01 Oracle
  U.S. Foodservice wanted to provide an easy-to-use Customer Relationship Management (CRM) system that enables U.S. Foodservice to standardize account and lead management nationwide and increase visibility into the sales pipeline and expand reporting capabilities to improve decision-making. The challenge was to tailor information access controls and CRM processes to match the complex, multilayered organizational structure of the company, which employs a large field team for selling and distributing food and related products and services. U.S. Foodservice implemented Oracle CRM On Demand to provide U.S. Foodservice employees with access to consolidated customer data, using Oracle Business Intelligence Suite to standardize and improve visibility into lead and account management.

Tags: Data Tools		   
whitepaper Amerifit Brands Facilitates Business Growth With Automated Manufacturing Resource Planning Solution2009-11-01 Oracle
  Amerifit Brands, Inc. wanted to replace the company's outdated order and inventory systems with a scalable, comprehensive Manufacturing Resource Planning (MRP) system to enable accelerated company growth and increase data visibility across the supply chain, including inventory and fill rates, to improve process efficiency. Amerifit Brands, Inc. worked with Oracle Partner Zanett Commercial Solutions, Inc. to implement a MRP system based on Oracle Supply Chain Planning, Oracle Order Management, and Oracle Financials and leveraged Oracle Business Accelerators, which provided proven business flows and best practices that helped make the Oracle system cost effective for the midsize company.

Tags: IT Budgeting		   
whitepaper US Oncology Improves Care, Grows Business, and Cuts IT Costs With New Patient Management System2009-11-01 Oracle
  US Oncology, Inc. wanted to improve the company's ability to support patients throughout their treatment and improve outcomes through education, advice, and monitoring and reduce the need for avoidable emergency room visits and hospitalizations and the associated risk and costs through improved interaction with patients. The challenge was to strengthen the company's ability to set up and service reimbursement-support and Patient-Assistance Programs (PAPs). US Oncology, Inc. selected Oracle's Siebel applications to create an integrated patient management system that supports improved outcomes and operational efficiency, as well as cost-control initiatives.

Tags: Data Infrastructure		   
whitepaper Tecumseh Products Company Unifies Global Business Systems to Improve Decision Making and Efficiency2009-11-01 Oracle
  Tecumseh Products Company wanted to support business goals to unify operations in five key countries, which had previously operated independently and improve inventory management of its manufactured products. The challenge was to enable the company to conduct global sales and operations planning and share financial information across sites. Tecumseh Products Company worked with Oracle Partner Deloitte to replace disparate legacy systems and bring all four regions onto a single global instance and standardized on a common set of business processes for 1,400 users worldwide, while maintaining necessary localizations.

Tags: Enterprise Planning, Customer Management		   
whitepaper BlueCross BlueShield of North Carolina Improves Service to Members and Applicants2009-11-01 Oracle
  Blue Cross Blue Shield of North Carolina (BCBSNC) wanted to enable individual customers to get a rate quote and purchase insurance online, 24 hours a day and increase efficiency and enable faster turnaround on prospective members' applications for insurance. The challenge was to empower the company's 800 call center agents with accessible data to ensure rapid responses to member inquiries. BCBSNC implemented Oracle's Siebel CRM to provide a unified solution for managing customer interactions and to ensure a consistent experience across communication channels and developed a "Buy Online" tool based on Siebel to provide potential customers with an instant rate quote and then allow them to purchase insurance online.

Tags: Customer Management		   
whitepaper Harvard Pilgrim Health Care Integrates Customer Information to Improve Service and Sales Initiatives2009-11-01 Oracle
  Harvard Pilgrim Health Care, Inc. wanted to integrate sales and service systems to improve internal and external customer service and identify key healthcare insurance accounts for up-selling. The challenge was to implement a Customer Relationship Management (CRM) system that would integrate with the existing enterprise resource planning system and streamline vendor management. Harvard Pilgrim Health Care, Inc. implemented Oracle E-Business Suite applications for CRM to replace home-grown, disparate applications, and provide a complete, integrated view of the customer and provided sales, service, and accounting with a consistent and accurate view of customers, driving more informed and integrated support and sales initiatives.

Tags: Customer Management, Business Functions		   
whitepaper Ingersoll Rand Reduces Energy Consumption by 45,500 Kilowatt Hours Annually and Minimizes Reliance on Paper With Sustainable IT Solution2009-11-01 Oracle
  Ingersoll Rand wanted to leverage IT resources to position the company as a leading provider of environmentally friendly solutions and reduce the company's reliance on energy-heavy laptops and cell phones. The challenge was to automate paper-based, service-chain processes to reduce paper consumption and improve efficiency and quality of service to customers. Ingersoll Rand deployed an Oracle-based customer center order management solution - integrating Ingersoll Rand's legacy Oracle Enterprise Resource Planning (ERP) solution with Oracle's Siebel Customer Relationship Management (CRM) applications to improve usability, reduce processing times, maintain flexibility, and decrease total cost of ownership.

Tags: Enterprise Planning		   
whitepaper Harris County Hospital District Cuts Overhead Costs by Millions With Integrated IT Solution2009-11-01 Oracle
  Located in Houston, Texas, Harris County Hospital District (HCHD) operates in the densest population of high-end healthcare systems in the United States. To compete effectively, HCHD knew that it not only needed to provide top-notch care delivered through talented professionals, but also had to focus on optimizing its operational efficiency. The organization's IT infrastructure would be critical to achieving this objective, and, in 2003, HCHD began to transform its disparate and aging legacy systems into an integrated enterprise application environment. After assessing multiple Enterprise Resource Management (ERP) solutions, HCHD selected Oracle's PeopleSoft Enterprise applications for supply chain management, financial management, and human resources management.

Tags: Customer Management, Business Functions		   
whitepaper CRM Vendor Quickly Adapts to New Platform, Adds Global, Scalable Delivery Channel2009-11-01 Microsoft
  SugarCRM provides open-source Customer Relationship Management (CRM) software and focuses on its "Sugar Open Cloud" strategy, meaning that the company makes its applications available for a variety of on-premises and hosted service platforms. The independent software vendor recently ported its application to the Windows Azure platform to enable its customers and value-added resellers to take advantage of real-time scalability, geographically dispersed Microsoft data centers, and maximum data availability to gain high end performance without investing in additional infrastructure. The ease of deployment and pay-as-you-go pricing will also help customers control IT costs. Thanks to strong support for programming language interoperability within the Windows Azure platform, SugarCRM was able to complete the porting process with two engineers in about two weeks.

Tags: Software Development Tools, IT Infrastructure