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 TitleDate AddedCompany
whitepaper Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management2009-11-06 Pitney Bowes Insight
  Improving the way you communicate with customers effectively managing and delivering more personalized and unified customer communications, across today's diverse media channels can maximize returns. Further, companies are generating tens of thousands of documents and businesses are facing exponential growth in the amount and types of communications, driving the need for improved efficiency and centralized control of often disconnected technology systems and delivery channels. Join Toby Bell, Research Vice President at featured analyst firm, Gartner, Inc., and Lisa Sutrick, Director, CCM Product Management at Pitney Bowes Business Insight, as they look at how businesses are moving to an integrated Customer Communications Management (CCM) strategy and technology solution to increase customer loyalty, enhance customer service, improve operational efficiency and reduce risk and costs. You'll also learn what to look for in a CCM solution and how to implement one in your organization.

Tags: Components, Customer Management		   
whitepaper Top 10 DMVs for Easier SQL Server Monitoring2009-10-21 Quest Software
  Dynamic Management Views (DMVs) don't have to be mysterious! In this Quest Software Pain-of-the-Week webcast, join SQL Server experts Tim Ford and Brent Ozar as they discuss the most valuable DMVs, and how to use them.
    Learn about the DMVs that can help you:
  • Gain greater insight into your SQL Servers
  • Improve the performance of your databases and their indexes
  • See exactly what users are doing to your SQL instances
Take the mystery out of DMVs, and learn how they can best benefit you. Watch this on-demand webcast today.

Tags: Enterprise Planning, Enterprise Planning, Data Infrastructure, IT Budgeting		   
whitepaper Unified Communications2009-10-12 Plantronics
  Waiting for information via email is no longer acceptable. Today's communication channels must deliver immediate presence and interaction. Successful companies know this and are responding by turning to UC.

Tags: Internet and Web, Customer Management, Mobile and Wireless, Software Development Tools		   
whitepaper Video: Enabling Agile and Intelligent Businesses2009-10-12 Oracle
  Watch the free, on-demand video to learn how Oracle SOA Suite 11g is a significant step forward toward empowering enterprises across the chasm to the next generation business applications that is powered by a platform delivering rapid composition, comprehensive lifecycle management, customizability, and easy upgrades. Watch Now!

Tags: Enterprise Planning, Enterprise Planning, IT Budgeting, Workflow Management		   
whitepaper Internet Lead Capture: CRM Product Demo2009-09-21 Microsoft
  This demo discusses how to best use the integrated web-to-lead capabilities of Microsoft Dynamics CRM.

Tags: Customer Management, Enterprise Planning, Customer Management, IT Budgeting		   
whitepaper New Frontiers for CRM Data2009-09-21 Microsoft
  For many hospitality organizations, a Customer Relationship Management (CRM) tool is a straightforward way of collecting and storing data about guests. But did you know that you can leverage CRM as a platform and access data across many unexplored areas of the enterprise, and use it to delight guests before, during and after their stay? Find out how to make the most of your CRM solution with this free Web seminar, "New Frontiers for CRM Data".

In this seminar you will hear a panel of CRM experts and technology providers discussing ways to:
  • Identify more of your guests, even those who aren't loyalty program members.
  • Reduce guest frustration associated with incomplete, inaccurate or inaccessible information.
  • Add even greater levels of personalization to a guest's stay through CRM integration with other key systems.
  • Leverage CRM data to drive clarity into hazy portions of business and eliminate the data silos that plague many hospitality companies.
  • Plus, hear real-world case studies of successful CRM implementations.


Tags: Customer Management, Customer Management, IT Budgeting, IT Budgeting		   
whitepaper Dynamics CRM Data Reduction Systems Webcast2009-09-01 Microsoft
  Data Reduction Systems is a document management company, specializing in information management services for companies of all sizes. After a failed salesforce.com deployment, Data Reduction Systems chose to deploy Microsoft Dynamics® CRM Online. With Microsoft Dynamics CRM Online, the organization has improved visibility to real time data for marketing campaigns and product launches. In addition, Microsoft Dynamics CRM is integrated with the other key Microsoft products. Upper management is now more connected with the sales group, and all departments have gained efficiencies from improved communications through Microsoft Dynamics CR online.

Tags: Enterprise Planning, Enterprise Planning, Customer Management, Data Tools		   
whitepaper Momentum Webcast: Unleash the Potential of Your Sales, Marketing, and Service People (Level 100)2009-06-23 Microsoft
  Microsoft Dynamics CRM helps teams work effectively across all departments with a complete, centralized view of customer information. This flexible, familiar solution works as a natural extension of Microsoft Office Outlook, integrates with other Microsoft Office applications, and connects all the sales, marketing, and service processes. The attendee of this webcast will discover how the people can target and acquire new business, deliver superior service, and retain customers with a solution they want to use. The presenter of this webcast focuses on the power and simplicity of Microsoft Dynamics CRM. Learn how Microsoft Dynamics CRM can provide clear visibility into sales-cycle activities and team performance, automate the customer relationship activities for increased sales and profitability, and help improve customer service.

Tags: Business Functions		   
whitepaper Solving the Fax-to-Order Problem2009-05-01 Esker
  View this on-demand webinar and learn about a way to capture up to 100% of fax orders electronically, get those orders into your ERP system automatically and cut processing costs by as much as 70%. You'll see technology that enables businesses to:
  • Make every customer an "e-customer"
  • Consolidate point-to-point fax, imaging, workflow and archiving systems
  • Overcome the limitations of OCR-only and template-based solutions

Discover how you can create success with a platform that goes beyond fax to bring visibility, control and accessibility to every order processed.

Tags: Peripherals, E-commerce - E-Business, Customer Management, IT Budgeting		   
whitepaper Momentum Webcast: Grow Your Business With Microsoft Dynamics CRM2009-04-29 Microsoft
  How well one can react to and even predict ever-shifting customer needs and competitor moves? Business moves quickly today, requiring that every company continuously reexamine direction, strategies, suppliers, and partners - literally every variable and relationship that might lead to complacency. The attendee of this webcast will learn that Microsoft Dynamics CRM 4.0 is a fully integrated Customer Relationship Management (CRM) system, which gives the capability to easily create and maintain a clear view of customers from first contact through purchase and post sales.