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 TitleDate AddedCompany
whitepaper Turbocharger Service Giant Speeds Up Global Expansion With Enhanced Workflow Integration2009-10-16 Microsoft
  Facing the time crunch, Tru-Marine knows that meeting its customers' demand for excellent service quality within the shortest turnaround time requires its staff to "Get their work done right the first time". Once the vessels' turbochargers are serviced, they should not require another servicing until two years' time. To achieve this, Tru-Marine's entire value chain from its spares warehousing, turbocharger repairs and eventually customer delivery, has to be tightly integrated to run like clockwork. After several proof of concept exercises, Tru-Marine chose Microsoft Dynamics NAV and Microsoft Dynamics CRM to empower its business.

Tags: Enterprise Planning		   
whitepaper Asian Paints enables growth through improved planning2009-10-01 i2 technologies
  Asian Paints is India's largest paint company and is ranked among the top 10 decorative coatings companies in the world. When the company needed a competitive edge in the challenging Indian marketplace, it found a clear advantage in establishing a leaner, more agile and cost-efficient supply chain. Its management chose i2 solutions for solutions for supply chain master planning, materials and distribution planning, production scheduling, and change management. Since the implementation, the company has reduced its average days of finished goods inventory on hand from 56 to 30 and achieved an 87-90 percent service levels for SKU sales at the location level, which puts the company well ahead of competing firms in the marketplace.   
whitepaper DIRECTV, Inc. Continues to Drive Improvements in Customer Service and Sales Processes2009-10-01 Oracle
  DIRECTV, Inc. wanted to reduce reliance on a paper-based process for tracking sales and pipelines, which resulted in agents having outdated information and streamline contact center operations to eliminate duplicate calls to multiple locations and to accelerate service. The challenge was to empower a geographically-dispersed sales force with tools to manage consumer sales and a retail network of more than 5,000 dealers. DIRECTV, Inc. implemented Oracle CRM On Demand to provide a centralized repository for more than 600 sales and support representatives and, by integrating with a mobile system from Antenna Software, empower agents with real-time, mobile information.

Tags: Customer Management, Business Functions		   
whitepaper Linea Madrid Gains the Ability to Deliver Personalized and Proactive Citizen Support Services With IT Solution2009-10-01 Oracle
  Linea Madrid wanted to ensure a consistent standard of quality across all of the support services' consultation channels and optimize efficiency and proactive capabilities by offering increased and more personalized services, with available public resources. The challenge was to implement a consolidated IT solution to provide an integrated and consistent overview of support services and provide a tool that enables the organization to oversee, control, and access detailed analyses of service quality. Linea Madrid worked with Oracle Partner Informatica El Corte Ingles to implement Oracle's Siebel Public Sector CRM to integrate Linea Madrid's public interactive telephone and office services to increase efficiency and ensure a high standard of quality.

Tags: Customer Management		   
whitepaper Accountancy Provider Transforms Customer Service With Business Management Solutions2009-10-01 Microsoft
  Inflexible systems at Freelance World hindered its ability to provide an efficient service. Microsoft Gold Certified Partner Codify helped the accountancy provider deploy Microsoft Dynamics AX 2009 and Microsoft Dynamics CRM 4.0 business management software, with interfaces built using Microsoft Silverlight. Employees now spend less time processing invoices and focus on the proactive services that make Freelance World invaluable to its clients.

Tags: Enterprise Planning		   
whitepaper Microsoft Increases Release Compliance to 98 Percent With xRM Custom Solution2009-09-29 Microsoft
  The Product Release and Security Services (PRSS) team at Microsoft wanted to centralize product release data, track customer relationships, and eliminate manual processes. The team implemented Microsoft Dynamics CRM and the xRM development platform to build custom solutions. As a result, PRSS improved customer communications, increased release compliance to 98 percent, accelerated product time-to-market, and improved its ability to respond to business needs.

Tags: Customer Management		   
whitepaper Personalised Banking Services With Microsoft Dynamics CRM2009-09-24 Microsoft
  Sales support had been provided partly by the Bank portal from the front-end. "However, the core banking systems used by the employees in the background mostly functioned as silos, resulting in the lack of feedback on the entire process of how the customers were served. The Microsoft Dynamics CRM 4.0 powered operational CRM and front-end solution provides a single view of the customer and an integrated approach in the management of the preferred channel of the sales campaigns. The system increases the efficiency of more than a thousand employees and also provides support to managers in monitoring performance and in motivation.

Tags: Enterprise Planning		   
whitepaper Large Nonprofit Cuts Development Time by 300 Percent Using xRM2009-09-24 Microsoft
  With the support of nearly one million members and partnerships with large public and private supporters, the nonprofit Arbor Day Foundation carries out its mission as the world's largest tree-planting organization. As the Foundation expanded, leaders recognized the need to replace its aging system with a flexible solution that the IT team could customize to manage interactions with an increasingly diverse group of supporting organizations. The Arbor Day Foundation opted to take advantage of the xRM application platform layer that underpins Microsoft Dynamics CRM to rapidly develop and deploy customized relational applications for its many conservation programs.

Tags: Enterprise Planning		   
whitepaper Financial Advisory Firm Uses xRM to Speed New Services to Market2009-09-24 Microsoft
  CAPTRUST Financial Advisors is carving out a growing niche as a specialized investment advisory firm for companies and affluent individuals. CAPTRUST needed to differentiate itself through unique client tools and services, and support rapid changes to applications. CAPTRUST tapped Microsoft Gold Certified Partner Customer Effective to implement Microsoft Dynamics CRM and then use the xRM platform to build more than 20 business applications. These relational line-of-business applications enable more efficient processes, help recruit financial advisors, and provide differentiated services to clients. For example, CAPTRUST used the platform to create an online fiduciary management tool for retirement plan sponsors - the first of its kind in the industry.   
whitepaper The Portuguese Municipality of Matosinhos Links Back-Office Data With Online Service Delivery to Make Life Easier for Citizens and Civil Servants2009-09-21 Microsoft
  The project to improve city services became known as SIMPLIFE (Simplify). The main goal was to see what motivated the citizens to go to the city hall. The author identified over 2,000 different reasons to go and talk to the municipality." By solving the three core areas of SIMPLIFE, Matosinhos hoped to improve the decision support for elected officials and public managers -to improve staff productivity and increase citizen satisfaction. Microsoft Dynamics CRM was used to capture details of citizens' interactions, and to help civil servants understand their reasons for visiting central offices.