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 TitleDate AddedCompany
whitepaper Global Real Estate Management Firm Chooses CRM Solution to Reduce TCO, Enhance Service2008-06-05 Microsoft
  Jones Lang LaSalle, a real estate management services company, has 160 offices and 28,000 employees in 50-plus countries. The firm's staffers used eight different tools ranging from spreadsheets to the SAP CRM application, and silos of data made it difficult to share customer information and prevented employees from collaborating effectively. Executives created a cross-functional team to map out a more robust CRM strategy. After evaluating several solutions, the team chose to deploy Microsoft Dynamics CRM to 2,000 computers. When the latest version of Microsoft Dynamics CRM became available, executives decided to upgrade to it. Now, Jones Lang LaSalle has a robust solution that easily and economically integrates into the company's current systems and delivers functional and technical capabilities that support effective global operations.

Tags: Collaboration Tools		   
whitepaper Sunglasses Manufacturer Boosts Sales 29 Percent, Aids Dealer Growth With CRM Software2008-05-22 Microsoft
  Spy Optic, a manufacturer of sunglasses and goggles, scrambled to keep up with the rapid growth in the action-sports market and stay one step ahead of competitors. The marketing department needed better sales and inventory data to help salespeople push the hottest-selling items and keep them in stock. To gain control, Spy Optic deployed Microsoft software that provides up-to-the-minute sales and inventory data for making smart marketing, sales, and development decisions. Spy Optic can help dealers stock the most popular items, which has helped boost sales by 29 percent. Also, operational costs are lower, thanks to automated efficiencies.

Tags: Warehouse Inventory Management		   
whitepaper Junk Removal Service Finds Gold With Microsoft Dynamics CRM Online2008-05-02 Microsoft
  1-888-TRASH-IT! wanted a CRM system that could capture, share, and use customer data specific to the company's operations to improve customer acquisition and retention. Company managers evaluated five CRM systems and selected Microsoft Dynamics CRM Online. The company will customize the application to include best practices. Moreover, the tool will collect data that executives can use for business intelligence, and a workflow library will be offered to franchisees to enhance their success.

Tags: Groupware - Workflow, Business Intelligence - Data Warehousing		   
whitepaper Amazing Global Improves Operational Efficiency and Business Performance With CRM Solution2008-05-01 Oracle
  Atlantic Technologies wanted to create a single, global, shared system for pipeline and forecast management - available over the Web in Software-as-a-Service (SaaS) mode and reduce forecast production and consolidation times - decreasing the risk of inaccuracies or delays. The challenge was to increase the impact of marketing actions and reduce sales cycle times through sharing of customers and prospects masters and automate response to business opportunities. Atlantic Technologies deployed Oracle CRM On Demand, with 110 users already active in 10 branches worldwide and improved cross-selling and up-selling, as well as key sales force automation operations, such as management of contacts and key opportunities.

Tags: Sales Force Automation		   
whitepaper RedPrairie Case Study: De Post - La Poste2008-04-29 RedPrairie
  The central warehouse of De Post - La Poste stores all supplies for post offices across Belgium. Orders received before noon is dispatched the same day. As the system used in the warehouse has resulted in fewer picking and dispatching errors, post offices are also certain to receive the goods that they ordered. To address these issues, De Post - La Poste decided to acquire a Warehouse Management system. They chose RedPrairie based on their excellent track record with similar projects. De Post - La Poste's new Warehouse Management system handles all inbound stock, warehouse management and order picking processes.

Tags: Warehouse Inventory Management, 		  
whitepaper Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence With CRM Solution2008-04-18 Microsoft Tips
  Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. The company's 5,000 employees used diverse tools to access customer data located in a wide array of databases. These solutions created silos of customer information, limited visibility into sales and marketing data, and hampered employee collaboration. Executives completed an in-depth request for proposal process to narrow CRM solution options to four enterprise alternatives. They selected Microsoft Dynamics CRM because it best met the firm's usability, user acceptance, and system integration criteria.

Tags: Business Management		   
whitepaper Executive Search Firm Implements New CRM System, Improves Productivity by 25 Percent2008-04-18 Microsoft
  For Devine Capital, the executive-level candidates with whom employees interact have high expectations. In turn, this drives the need to capture and use very detailed information about the candidates. Devine Capital had relied on Microsoft Office Outlook and the Encore contact management tool to meet this need. However, the Encore interface was rigid and did not integrate effectively with Outlook. After implementing Microsoft Dynamics CRM 4.0, time spent on daily administrative tasks was reduced by 25 percent.

Tags: Email		   
whitepaper Real Estate Firm Adopts Microsoft Dynamics CRM Online to Drive Up-Sell Opportunities2008-04-18 Microsoft
  At California-based real estate firm The Norris Group, ten years of customer history and order data were held by an online e-mail marketing vendor. New anti-spamming restrictions and an unstable system introduced costly errors, plus the system lacked vital features The Norris Group needed. After the company brought the data in house, the database progressively degraded and crashed. Chunks of data the company had painstakingly collected over 10 years were lost. That spurred a search for a new solution that culminated in the implementation of Microsoft Dynamics CRM Online. Since migrating to the new solution, marketers have eliminated direct mail to 75 percent of the company's least profitable contacts.

Tags: Database Management		   
whitepaper Teachers Association Turns to Centralized Data Repository to Improve Member Service2008-04-16 Microsoft Tips
  The California Teachers Association (CTA) serves 350,000 members. It provides a full range of offerings, including the improvement of teaching conditions, representation in the political arena, insurance, and education-oriented publications. The California Teachers Association (CTA) relies on a complex and highly integrated IT environment to capture and manipulate data. CTA wanted to add a customer relationship management solution to better support its members. After exploring several alternatives, CTA chose to deploy Microsoft Dynamics CRM.

Tags: Business Management		   
whitepaper Consultancy Deploys Productivity-Enhancing CRM Solution to Gain Competitive Advantage2008-04-15 Microsoft
  As an executive-search consultancy, Lure Executive Services seeks to deliver high value. Employees interview client companies to learn about their businesses and goals. They also network to identify, interview, and place quality employees. Interviewing and networking generate large amounts of data, which was stored using manually-intensive systems. After an extensive search for a solution, it chose to implement Microsoft Dynamics CRM Online.