Customer Management - IT Library : ZDNet Asia

Case Studies

Vendor Webcast

Show all content

Title Date Added Company

Go Green With Home Agents: How a Virtual Contact Center Can Be Good for Profitability, Competitiveness, and the Environment 2008-03-01 Avaya

The carbon atom. It's too small to be visible to the naked eye, but it's causing a shift in global business that's hard to ignore. That shift probably is visible in one's business. Perhaps one's company's leaders are committed to doing their part to leave a clean, cool planet for future generations. Maybe a competitor has begun an aggressive "Greenwashing" campaign and one believes the company's environmental efforts deserve consideration, too. Government directives in Europe and Asia likely affect the operations there. Or it might be the employees who are asking the company to evolve with their image of themselves as environmentally responsible individuals. Attention to the environmental impact is something one can count on, eventually, whether one's green initiative is altruistic, marketing-driven, or nonexistent.

Microsoft Dynamics CRM 4.0: Enterprise Performance and Scalability 2008-03-01 Microsoft

Microsoft Dynamics CRM 4.0 is designed to help enterprise organizations attain a 360-degree view of customers, achieve reliable user adoption, adapt quickly to business change, and accelerate project delivery and returns-all on a platform that provides enterprise levels of scalability and performance. Microsoft Dynamics CRM 4.0 addresses the stringent requirements of the enterprise in the areas of performance and scalability, application flexibility, efficient manageability, and network configurability.

Microsoft Dynamics CRM does all this while helping to keep costs under control by enabling enterprise customers to implement, manage, and maintain their system using readily-available resources. With multiple deployment options, companies can design their implementation to meets their need as economically as possible. A highly flexible architecture help organizations to maintain the value of the customizations and change quickly to meet business needs as the market changes.

Tags: Business Intelligence - Data Warehousing, IT Reliability, High Performance Computing

Microsoft Dynamics CRM 4.0: Performance and Scalability - Database Scalability for the Enterprise 2008-03-01 Microsoft

Microsoft Dynamics CRM 4.0 demonstrated its ability to scale to support the needs of an enterprise organization with a very large customer service database. In a test based on a customer database of over 1 billion records, Microsoft Dynamics CRM was able to achieve sub-second response times using a modest hardware configuration.

The deep integration with key Microsoft business applications and components helps companies realize cost benefits by allowing them to take advantage of existing investments in technology, infrastructure, and resources to maintain and optimize the application. The flexible application architecture offers companies choices, including the deployment model that meets their needs and the user interface that is best for them.

Tags: Database Management, High Performance Computing, Database Applications

Global Freight Forwarder Capitalizes on Integrated Solution to Speed Business Growth 2008-03-01 Microsoft

National Air Cargo provides express freight delivery worldwide. By leveraging its position as a low-overhead freight forwarder, it has outmaneuvered larger carriers, expanding its market share year after year. When its accounting system could no longer accommodate rapid growth, and as its customer base continued to expand, the company engaged Microsoft Gold Certified Partner Software Solutions Group to implement Microsoft Dynamics GP and Microsoft Dynamics CRM. To enhance this solution, the IT team at National Air Cargo developed a fully integrated supply chain management system based on the Microsoft .NET Framework 3.0. National Air Cargo also relies on several communication and collaboration tools from Microsoft to strengthen its operational agility.

Tags: Supply Chain Management, .NET

Measured Thoughts: McNeil Consumer Healthcare 2008-02-23 SAS Institute

McNeil Consumer Healthcare is the parent company of many of the world's most well-known over-the-counter pharmaceuticals. This webcast provides an in-depth conversation about managing the marketing effectiveness of globally recognized products such as Tylenol, Benadryl, and Rolaids.

Tags: Sales - Marketing,

Momentum Webcast: Grow Your Business With the Visibility to Capture More Sales Opportunities (Part 1 of 2) (Level 100) 2008-02-20 Microsoft

Today's competitive business environment requires real people to do extraordinary things every day. Microsoft Dynamics CRM offers innovative ways to access this powerful relationship management solution to empower the employees to respond quickly to customer demands and increase customer satisfaction. The attendee of this webcast will learn how to stay connected and make more informed decisions by creating own reporting using the report wizard.

Better Together With Microsoft Dynamics CRM 2008-02-08 Microsoft

Microsoft makes significant investments in delivering products and technologies that work together and enable people-ready businesses. This vision is centered on providing the right tools to help people realize their potential. Microsoft Dynamics CRM business software achieves this goal by bringing Customer Relationship Management (CRM) together with versatile Microsoft products and technologies to provide with a wide choice of capabilities to enhance the business. Microsoft Dynamics CRM gives the applications and capabilities one need to easily create and maintain a clear view of customer interactions from first contact through purchase and post-sales.

Infosys Goes to University to Build Business Worldwide 2008-02-01 Oracle

Infosys Technologies Ltd (NASDAQ: INFY) defines, designs, and delivers IT-enabled business solutions. Infosys uses a global alliance with Oracle to deliver Oracle-based systems and services to clients worldwide. These enable businesses to build a more flexible architecture to support faster deployment of new applications, achieve a consolidated view of their global supply chain, reduce costs by leveraging global sourcing, or employ predictive capabilities to exploit emerging opportunities or avert looming obstacles. To support Infosys' status as a Global SI Partner - recognized at the Worldwide Certified Advantage Partner level - Oracle has provided extensive training support through its Oracle University educational resource.

Tags: Database Management

Ambu A/S Ensures Real-Time Reporting and Increases Visibility Into Sales Pipeline 2008-02-01 Oracle

Ambu A/S develops, produces, and markets diagnostic and life-supporting equipment and solutions to hospitals and rescue services. Ambu A/S wanted to develop and rapidly deploy a new Customer Relationship Management (CRM) system designed to reduce high maintenance and development costs, and scale to meet future requirements and create common processes across sales affiliates to implement the company's 2008 and beyond strategies. The challenge was to meet customers' evolving needs and buying patterns and improves insight into customer buying patterns and potential to drive more effective campaigns and sales activities. The company implemented Oracle's Siebel CRM On Demand to improve data quality and create a completely segmented customer base and increased Ambu's ability to monitor and track sales performance.

Tags: Data Quality, Sales - Marketing

How OEM Consumer Electronics Companies Can Dramatically Improve Profits Through Downstream Supply Chain Collaboration Directly With Retailers 2008-02-01 Oracle

With the nature of OEM Consumer Electronics manufacturers experiencing shrinking product lifecycles and the many business challenges impacting margins, there is no room for operational error or inefficiency. OEM Consumer Electronics companies are continually pressured to improve service levels, product margins, and grow revenue through their distribution channels and retail customers. Add to this the escalating costs of annual product returns that are topping an estimated $60B in product costs with $40B in returns management costs. One can see that consumer electronics companies must deploy best-business-practices that will help them reign in these costs, improve customer loyalty, and improve revenue, margins and ultimately profitability.

Jump to 1 2 3 [4] 5 6 7 8 9 10

Title	Date Added	Company
Go Green With Home Agents: How a Virtual Contact Center Can Be Good for Profitability, Competitiveness, and the Environment	2008-03-01	Avaya
The carbon atom. It's too small to be visible to the naked eye, but it's causing a shift in global business that's hard to ignore. That shift probably is visible in one's business. Perhaps one's company's leaders are committed to doing their part to leave a clean, cool planet for future generations. Maybe a competitor has begun an aggressive "Greenwashing" campaign and one believes the company's environmental efforts deserve consideration, too. Government directives in Europe and Asia likely affect the operations there. Or it might be the employees who are asking the company to evolve with their image of themselves as environmentally responsible individuals. Attention to the environmental impact is something one can count on, eventually, whether one's green initiative is altruistic, marketing-driven, or nonexistent.
Microsoft Dynamics CRM 4.0: Enterprise Performance and Scalability	2008-03-01	Microsoft
Microsoft Dynamics CRM 4.0 is designed to help enterprise organizations attain a 360-degree view of customers, achieve reliable user adoption, adapt quickly to business change, and accelerate project delivery and returns-all on a platform that provides enterprise levels of scalability and performance. Microsoft Dynamics CRM 4.0 addresses the stringent requirements of the enterprise in the areas of performance and scalability, application flexibility, efficient manageability, and network configurability. Microsoft Dynamics CRM does all this while helping to keep costs under control by enabling enterprise customers to implement, manage, and maintain their system using readily-available resources. With multiple deployment options, companies can design their implementation to meets their need as economically as possible. A highly flexible architecture help organizations to maintain the value of the customizations and change quickly to meet business needs as the market changes. Tags: Business Intelligence - Data Warehousing, IT Reliability, High Performance Computing
Microsoft Dynamics CRM 4.0: Performance and Scalability - Database Scalability for the Enterprise	2008-03-01	Microsoft
Microsoft Dynamics CRM 4.0 demonstrated its ability to scale to support the needs of an enterprise organization with a very large customer service database. In a test based on a customer database of over 1 billion records, Microsoft Dynamics CRM was able to achieve sub-second response times using a modest hardware configuration. The deep integration with key Microsoft business applications and components helps companies realize cost benefits by allowing them to take advantage of existing investments in technology, infrastructure, and resources to maintain and optimize the application. The flexible application architecture offers companies choices, including the deployment model that meets their needs and the user interface that is best for them. Tags: Database Management, High Performance Computing, Database Applications
Global Freight Forwarder Capitalizes on Integrated Solution to Speed Business Growth	2008-03-01	Microsoft
National Air Cargo provides express freight delivery worldwide. By leveraging its position as a low-overhead freight forwarder, it has outmaneuvered larger carriers, expanding its market share year after year. When its accounting system could no longer accommodate rapid growth, and as its customer base continued to expand, the company engaged Microsoft Gold Certified Partner Software Solutions Group to implement Microsoft Dynamics GP and Microsoft Dynamics CRM. To enhance this solution, the IT team at National Air Cargo developed a fully integrated supply chain management system based on the Microsoft .NET Framework 3.0. National Air Cargo also relies on several communication and collaboration tools from Microsoft to strengthen its operational agility. Tags: Supply Chain Management, .NET
Measured Thoughts: McNeil Consumer Healthcare	2008-02-23	SAS Institute
McNeil Consumer Healthcare is the parent company of many of the world's most well-known over-the-counter pharmaceuticals. This webcast provides an in-depth conversation about managing the marketing effectiveness of globally recognized products such as Tylenol, Benadryl, and Rolaids. Tags: Sales - Marketing,
Momentum Webcast: Grow Your Business With the Visibility to Capture More Sales Opportunities (Part 1 of 2) (Level 100)	2008-02-20	Microsoft
Today's competitive business environment requires real people to do extraordinary things every day. Microsoft Dynamics CRM offers innovative ways to access this powerful relationship management solution to empower the employees to respond quickly to customer demands and increase customer satisfaction. The attendee of this webcast will learn how to stay connected and make more informed decisions by creating own reporting using the report wizard.
Better Together With Microsoft Dynamics CRM	2008-02-08	Microsoft
Microsoft makes significant investments in delivering products and technologies that work together and enable people-ready businesses. This vision is centered on providing the right tools to help people realize their potential. Microsoft Dynamics CRM business software achieves this goal by bringing Customer Relationship Management (CRM) together with versatile Microsoft products and technologies to provide with a wide choice of capabilities to enhance the business. Microsoft Dynamics CRM gives the applications and capabilities one need to easily create and maintain a clear view of customer interactions from first contact through purchase and post-sales.
Infosys Goes to University to Build Business Worldwide	2008-02-01	Oracle
Infosys Technologies Ltd (NASDAQ: INFY) defines, designs, and delivers IT-enabled business solutions. Infosys uses a global alliance with Oracle to deliver Oracle-based systems and services to clients worldwide. These enable businesses to build a more flexible architecture to support faster deployment of new applications, achieve a consolidated view of their global supply chain, reduce costs by leveraging global sourcing, or employ predictive capabilities to exploit emerging opportunities or avert looming obstacles. To support Infosys' status as a Global SI Partner - recognized at the Worldwide Certified Advantage Partner level - Oracle has provided extensive training support through its Oracle University educational resource. Tags: Database Management
Ambu A/S Ensures Real-Time Reporting and Increases Visibility Into Sales Pipeline	2008-02-01	Oracle
Ambu A/S develops, produces, and markets diagnostic and life-supporting equipment and solutions to hospitals and rescue services. Ambu A/S wanted to develop and rapidly deploy a new Customer Relationship Management (CRM) system designed to reduce high maintenance and development costs, and scale to meet future requirements and create common processes across sales affiliates to implement the company's 2008 and beyond strategies. The challenge was to meet customers' evolving needs and buying patterns and improves insight into customer buying patterns and potential to drive more effective campaigns and sales activities. The company implemented Oracle's Siebel CRM On Demand to improve data quality and create a completely segmented customer base and increased Ambu's ability to monitor and track sales performance. Tags: Data Quality, Sales - Marketing
How OEM Consumer Electronics Companies Can Dramatically Improve Profits Through Downstream Supply Chain Collaboration Directly With Retailers	2008-02-01	Oracle
With the nature of OEM Consumer Electronics manufacturers experiencing shrinking product lifecycles and the many business challenges impacting margins, there is no room for operational error or inefficiency. OEM Consumer Electronics companies are continually pressured to improve service levels, product margins, and grow revenue through their distribution channels and retail customers. Add to this the escalating costs of annual product returns that are topping an estimated $60B in product costs with $40B in returns management costs. One can see that consumer electronics companies must deploy best-business-practices that will help them reign in these costs, improve customer loyalty, and improve revenue, margins and ultimately profitability.