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 TitleDate AddedCompany
whitepaper Video: Enabling Agile and Intelligent Businesses2009-10-12 Oracle
  Watch the free, on-demand video to learn how Oracle SOA Suite 11g is a significant step forward toward empowering enterprises across the chasm to the next generation business applications that is powered by a platform delivering rapid composition, comprehensive lifecycle management, customizability, and easy upgrades. Watch Now!

Tags: Enterprise Planning, Enterprise Planning, IT Budgeting, Workflow Management		   
whitepaper Aster nCluster In-Database MapReduce: Deriving Deep Insights from Large Datasets2009-10-02 Aster Data
  A lack of expressive techniques to transform and analyze massive data volumes in organizations has led to costly workarounds in data warehousing. One of the first to face the challenge of analyzing petabyte scale data, Google pioneered a software framework called MapReduce for high speed processing of large amounts of both structured and unstructured data. This white paper examines a data analytics tool that brings together the expressive flexibility and performance of the MapReduce framework with the rich functionality and familiarity of ordinary SQL, enabling developers and analysts to do more with business data.

Tags: Customer Management, Enterprise Planning, Data Tools, Business Functions		   
whitepaper Beyond Reporting: Requirements for Large-Scale Analytics2009-10-02 Aster Data
  As organizations seek to gain greater value from their data warehousing investments, they invariably look to push the envelope of their front-end environment and supplement reporting with more powerful analytics. Providing adequate support for the analysts and analytic applications is challenging. This white paper provides a comparison of basic reporting vs analytics; an overview of the components, benefits and challenges of analytical tools; the technology requirements for analytical platforms; and four best practices to implement when optimizing your analytics environment.

Tags: Customer Management, Data Tools, Data Tools, Business Functions		   
whitepaper Asian Paints enables growth through improved planning2009-10-01 i2 technologies
  Asian Paints is India's largest paint company and is ranked among the top 10 decorative coatings companies in the world. When the company needed a competitive edge in the challenging Indian marketplace, it found a clear advantage in establishing a leaner, more agile and cost-efficient supply chain. Its management chose i2 solutions for solutions for supply chain master planning, materials and distribution planning, production scheduling, and change management. Since the implementation, the company has reduced its average days of finished goods inventory on hand from 56 to 30 and achieved an 87-90 percent service levels for SKU sales at the location level, which puts the company well ahead of competing firms in the marketplace.   
whitepaper Optimizing Sales Messaging: The Impact of What You Say on Sales Performace2009-10-01 Citrix Online
  Is what you say as important as what you sell?

Download the CSO Insights research report to view the results of their recent survey and find out how creating the right sales messages can directly affect your ROI.

Tags: Customer Management, Data Tools, Internet and Web, Business Functions		   
whitepaper Selling Smarter in 2009 and Beyond with Remote Selling2009-10-01 Citrix Online
  Discover how to increase sales efficiency and productivity with fewer resources.

This new IDC executive brief explores the use of Web conferencing to facilitate the sales process. From customer prospecting to retention, online meetings can enable instant product demos, ad hoc contract collaboration, product training and much more.

Tags: Enterprise Planning, Customer Management, Business Functions, Office Suites		   
whitepaper 5 Essential Strategies for Making the Right First Impression2009-10-01 Citrix Online
  It's no easy task securing the full attention of decision makers, even for just a few minutes.

This new eBook identifies 5 essential strategies for creating highly effective initial meetings that ultimately lead to sales success.

Tags: Internet and Web, Customer Management, Customer Management, Business Functions		   
whitepaper DIRECTV, Inc. Continues to Drive Improvements in Customer Service and Sales Processes2009-10-01 Oracle
  DIRECTV, Inc. wanted to reduce reliance on a paper-based process for tracking sales and pipelines, which resulted in agents having outdated information and streamline contact center operations to eliminate duplicate calls to multiple locations and to accelerate service. The challenge was to empower a geographically-dispersed sales force with tools to manage consumer sales and a retail network of more than 5,000 dealers. DIRECTV, Inc. implemented Oracle CRM On Demand to provide a centralized repository for more than 600 sales and support representatives and, by integrating with a mobile system from Antenna Software, empower agents with real-time, mobile information.

Tags: Customer Management, Business Functions		   
whitepaper Linea Madrid Gains the Ability to Deliver Personalized and Proactive Citizen Support Services With IT Solution2009-10-01 Oracle
  Linea Madrid wanted to ensure a consistent standard of quality across all of the support services' consultation channels and optimize efficiency and proactive capabilities by offering increased and more personalized services, with available public resources. The challenge was to implement a consolidated IT solution to provide an integrated and consistent overview of support services and provide a tool that enables the organization to oversee, control, and access detailed analyses of service quality. Linea Madrid worked with Oracle Partner Informatica El Corte Ingles to implement Oracle's Siebel Public Sector CRM to integrate Linea Madrid's public interactive telephone and office services to increase efficiency and ensure a high standard of quality.

Tags: Customer Management		   
whitepaper Accountancy Provider Transforms Customer Service With Business Management Solutions2009-10-01 Microsoft
  Inflexible systems at Freelance World hindered its ability to provide an efficient service. Microsoft Gold Certified Partner Codify helped the accountancy provider deploy Microsoft Dynamics AX 2009 and Microsoft Dynamics CRM 4.0 business management software, with interfaces built using Microsoft Silverlight. Employees now spend less time processing invoices and focus on the proactive services that make Freelance World invaluable to its clients.

Tags: Enterprise Planning