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 TitleDate AddedCompany
whitepaper Containing the Cost of Enterprise Databases while Boosting their Flexibility and Availability: Sybase ASE Cluster Edition2009-09-17 Sybase
  It is time for enterprises to radically rethink the way they deploy databases and look for technology that will help them find an affordable path to high availability, scalability, flexibility in deployment, and economy of resources, all of which translate into much higher efficiency, better reliability, improved service levels, and lower cost. Learn the key capabilities users should demand.

Tags: Data Infrastructure, Components, Enterprise Planning, Customer Management		   
whitepaper On-Demand CRM Offering Expands Customer Base, Wins More Business, Adds to Bottom Line2009-09-16 Microsoft
  Project Hosts discovered that there was demand for a better Customer Relationship Management (CRM) solution than was available from its competitors, such as Salesforce.com. Essentially, companies wanted the rapid deployment and cost-effective qualities of a hosted solution along with the rich customization and integration capabilities usually found only in an on-premises solution. Ascentium, a Microsoft Gold Certified Partner that specializes in solutions based on Microsoft Dynamics CRM, recognized the same trend from its customers and established a relationship with Project Hosts to meet that need. The combination of Ascentium's design and deployment expertise with Project Hosts's reliability, speed-to-market, and low implementation costs resonated with businesses. As a result, they now offer a flexible, extensible, and customizable solution that meets market demand.   
whitepaper Nonprofit Agency Implements Case Management Solution to Better Protect Children2009-09-16 Microsoft
  In 2008, the nonprofit group Child Focus processed 109,971 calls to its hot line. To manage the resulting information, reports, child cases, and partner contact information, employees used a number of applications. This resulted in inefficiencies and siphoned off precious time needed to locate missing children. Managers implemented Microsoft Dynamics CRM 4.0 to provide an efficient, single-solution platform to run Child Focus's case management system.   
whitepaper Managing Risk & Uncertainty - An Executive's Guide to Integrated Bus Planning2009-09-14 Oracle
  A time of unprecedented market volatility and competition calls for a new business strategy. Integrated business planning can help you keep your finger on the market pulse, reduce planning iterations, accelerate decision making, and ensure that your plans are more actionable and your forecasts are more accurate, regardless of market volatility. Read this white paper to learn how Integrated business planning can help your company align strategic, operational, and financial plans.

Tags: Enterprise Planning, Customer Management, Financial Services, Financial Services		   
whitepaper Travel Company Sails on Business Intelligence to Increase Revenues in Weak Economy2009-09-10 Microsoft
  Sportsnet Holidays needed a Customer Relationship Management (CRM) solution to handle data that was spread among 220 separate databases. Sportsnet implemented Microsoft Dynamics CRM, which dramatically improved customer service, business intelligence and target marketing capabilities. The firm's revenue has doubled in the last 12 months and Sportsnet credits Microsoft Dynamics CRM as a contributing factor to the company's exponential growth.

Tags: Customer Management, Data Tools		   
whitepaper Turning customer interaction into profitable relationships2009-09-08 Pitney Bowes
  Effective customer communications boost customer loyalty, ensure brand and regulatory compliance, reduce environmental impact and help control a range of costs - through IT maintenance, printing, call centre operations and postage. However, most organisations take a fragmented approach to managing enterprise customer communications using outdated technologies which are not consistent across the range of media channels people use today. Read the report from analyst Quocirca to learn why and how the development of a CCM strategy transforms the impact of customer communications at every customer touch point, controlling cost, driving operational efficiencies and building customer loyalty.

Tags: Workflow Management, Data Infrastructure, Business Functions, Business Functions		   
whitepaper Kodak Graphic Communications Group Accelerates Lead-to-Cash Cycle With Integrated Customer View2009-09-01 Oracle
  Kodak Graphic Communications Group wanted to improve the effectiveness of sales and service initiatives for GCG's operations in the Europe, Africa & Middle East region and attain a consolidated view of the sales pipeline to drive more accurate forecasts. The challenge was to replace numerous disparate contact information management systems originally resulting from six acquisitions with an integrated solution for sales force automation and Customer Relationship Management (CRM) and reinvigorate stagnant productivity and stimulate cross selling. Kodak Graphic Communications Group gained the ability to effectively manage more than 100,000 customer and prospect records and a pipeline of more than US$1 billion through the use of Oracle CRM On Demand.

Tags: Customer Management		   
whitepaper ESIZE Netherlands B.V. Streamlines Sales Processes, Improves Management Decisions With Reporting Tools2009-09-01 Oracle
  ESIZE Netherlands B.V. wanted to implement a user friendly customer relationship management tool for the company's sales force and management and replace data silos with complete, uniform, registered client dossiers. The challenge was to deliver enhanced reporting for better insight into sales and use a tested software solution that does not require the company to invest in its own servers or technical maintenance. ESIZE Netherlands B.V. installed Oracle CRM On Demand quickly and cost effectively with many standard functionalities and settings and streamlined the sales process by enabling all sellers to register their leads and information in the same way.

Tags: Business Functions		   
whitepaper Siemens Building Technologies Enhances Sales Processes and Accelerates Approval Cycles2009-09-01 Oracle
  Siemens Building Technologies wanted to help sales team increase its effectiveness and efficiency and improve sales funnel visibility and reporting consistency. The challenge was to integrate CRM tool with other critical applications to improve data accuracy and meet governance standards. Siemens Building Technologies implemented Oracle CRM On Demand to improve the sales of projects related to the engineering and management of buildings, averaging 200,000 square feet in size, for industries that include healthcare, pharmaceuticals, education, and government.

Tags: Business Functions		   
whitepaper Bosch Security Systems Boosts Marketing Abilities With Access to Comprehensive Customer Data2009-09-01 Oracle
  Bosch Security Systems wanted to replace the company's disparate customer and prospect databases that operate across multiple countries with a centralized solution that provides comprehensive and standardized customer information and increase the company's lead-to-opportunity conversion rate. The challenge was to enable the company to develop and execute customer specific marketing campaigns and improve the manufacturer's ability to anticipate customer needs, thereby strengthening its sales results. Bosch Security Systems implemented Oracle CRM On Demand for approximately 60 users at Bosch Security Systems NSO Export to streamline working practices across the global company's sales offices and leveraged Oracle's hosted solution to accelerate implementation of the Customer Relationship Management (CRM) solution.

Tags: Customer Management