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 TitleDate AddedCompany
whitepaper USDA Accelerates Reporting by 80 Percent, Improves Operations Management With CRM Solution2010-01-01 Microsoft
  The Risk Management Agency (RMA) of the United States Department of Agriculture provides insurance to help preserve the economic stability of America's farmers and ranchers. The organization sets premium rates and authorizes the insurance products provided through 16 independent companies. Previously, RMA used multiple, nonintegrated systems to manage interactions with insurance providers and policyholders, which slowed access to case management information and restricted performance analysis. With help from Microsoft Gold Certified Partner Ascentium, RMA implemented a solution based on Microsoft Dynamics CRM. Now, with a comprehensive view of each participant in its agricultural insurance program and role-tailored dashboards to gain improved insight across its operations, RMA has strengthened compliance and can handle key reporting tasks five times faster.   
whitepaper The Art of Social Sales2010-01-01 Oracle
  Most of the time, we don't think of sales as "social." In fact, never is probably more accurate. But when it comes to dealing with the new customer—a social customer—the contemporary sales organization and even the individual salesperson are being forced to rethink how they actually sell. And that can be daunting for many reasons.

Tags: Customer Management, Customer Management, Internet and Web, Business Functions		   
whitepaper Oracle Hyperion Capital Asset Planning Datasheet2010-01-01 Oracle
  To stay competitive, your organization must have accurate and predictable forecasts. This can be a challenge, though, when 75 percent of companies still use spreadsheets for planning, forecasting, and budgeting capital assets and capital asset-related expenses. Why not eliminate this manual and cumbersome spreadsheet process—one that can easily be tampered with? With Oracle Hyperion Capital Asset Planning you can improve your plan accuracy, predictability, and accountability; encourage collaborative planning efforts; and automate your planning process.

Oracle Hyperion Capital Asset Planning gives you a framework to begin your capital asset planning process so you don't start from "square one." Its built-in functionality includes account structures, calculations, Smart Lists, data forms, dimensions, and menus. Without it, you would have to simulate this functionality with costly and time-consuming customization efforts.

Tags: Customer Management, Financial Services, Mobile and Wireless, Mobile and Wireless		   
whitepaper Achieving Management Excellence (APAC)2010-01-01 Oracle
  ERP has played an important role in making companies more efficient, but it will not be a competitive differentiator for 21st century companies. As global economies begin to rebound, it's more important than ever for Asia-Pacific companies to look beyond the operational gains and efficiencies made possible by ERP to embrace processes and technologies that support strategic, financial and operational management objectives.

Enterprise Performance Management (EPM) solutions support strategic, financial and operational management processes to improve competitive advantage and help propel companies to management excellence. An EPM system that unifies performance management information from various sources, including ERP and CRM applications, and synchs departmental objectives with larger enterprise-wide goals is essential. This white paper explores the possibilities and looks at how structured processes and EPM can help Asia-Pacific companies align strategic, financial and operational management processes across all levels and business functions so that no stakeholder in any business unit is left out of the loop.

Tags: Customer Management, Enterprise Planning, Enterprise Planning, IT Budgeting		   
whitepaper Achieving Management Excellence (EMEA)2010-01-01 Oracle
  ERP has played an important role in making companies more efficient, but it will not be a competitive differentiator for 21st century companies. As global economies begin to rebound, it's more important than ever for European companies to look beyond the operational gains and efficiencies made possible by ERP to embrace processes and technologies that support strategic, financial and operational management objectives.

Enterprise Performance Management (EPM) solutions support strategic, financial and operational management processes to improve competitive advantage and help propel companies to management excellence. An EPM system that unifies performance management information from various sources, including ERP and CRM applications, and synchs departmental objectives with larger enterprise-wide goals is essential. This white paper explores the possibilities and looks at how structured processes and EPM can help European companies align strategic, financial and operational management processes across all levels and business functions so that no stakeholder in any business unit is left out of the loop.

Tags: Customer Management, Enterprise Planning, Enterprise Planning, IT Budgeting		   
whitepaper Achieving Management Excellence (LAD)2010-01-01 Oracle
  ERP has played an important role in making companies more efficient, but it will not be a competitive differentiator for 21st century companies. As global economies begin to rebound, it's more important than ever for Latin American companies to look beyond the operational gains and efficiencies made possible by ERP to embrace processes and technologies that support strategic, financial and operational management objectives.

Enterprise Performance Management (EPM) solutions support strategic, financial and operational management processes to improve competitive advantage and help propel companies to management excellence. An EPM system that unifies performance management information from various sources, including ERP and CRM applications, and synchs departmental objectives with larger enterprise-wide goals is essential. This white paper explores the possibilities and looks at how structured processes and EPM can help Latin American companies align strategic, financial and operational management processes across all levels and business functions so that no stakeholder in any business unit is left out of the loop.

Tags: Customer Management, Enterprise Planning, Enterprise Planning, IT Budgeting		   
whitepaper Export Development Canada Breaks Down Silos to Improve Customer Service and Increase Sales2010-01-01 Oracle
  Export Development Canada (EDC) wanted to support the organization's move away from siloed sales and customer service by providing a unified view of customer data, regardless of what products each customer uses. The challenge was to increase transparency into business operations and performance. Export Development Canada (EDC) worked with Oracle Consulting to implement Oracle's Siebel CRM Financial Services to provide a 360-degree view of each customer, across all product lines, and standardize sales processes across the organization.

Tags: Business Functions		   
whitepaper Innovative Travel Agency Improves Business Performance and Customer Service With Microsoft CRM2009-12-30 Microsoft
  New Holidays' strength is that it combines operational support from parent company Nan Hwa (Express) Travel Service, one of Hong Kong's largest and most successful wholesale travel agents, with a highly professional, customer-orientated service culture. With the deployment of Microsoft Business Solutions CRM, New Holidays is taking customer service and operational performance to a new level. Running on Windows Small Business Server 2003, the solution has created a centralized database which the company's travel consultants use to find detailed customer information, including preferences and travel history, for faster, more consistent and personalized customer service. Company managers rely on the system to manage sales conflicts and staff performance, and also to track market trends and conduct win/loss analyses through its integration with the accounting system.

Tags: Customer Management		   
whitepaper Microsoft Axapta Keeps Cosmo on Top of Business Growth and Change2009-12-30 Microsoft
  Expanding from athletic shoe linings into new market segments, garment accessory leader Cosmo has tripled its income over the past two years. To manage this continuing growth and maintain its responsiveness while making efficiency gains, it selected Microsoft Business Solutions-Axapta as its enterprise resource planning solution. Highly customizable, fast to deploy and easy to use, Axapta has allowed Cosmo to rapidly implement an electronic supply chain that is simple, flexible and cost efficient. Cosmo employees in Hong Kong and China are now able to access more accurate, up-to-date data and reliable performance tools to help them maximize company resources, shorten delivery times, provide better customer service and support business expansion.   
whitepaper Nonprofit Moves to Superior Customer-Centric Service Delivery Model2009-12-29 Microsoft
  A multitude of point solutions gave rise to discrete silos of member data, leading to numerous headaches for the ELCA Board of Pensions. For example, 12 Board of Pensions departments could not effectively share member data nor take advantage of common workflows and practices to work with that data. This prevented IT executives from meeting a corporate initiative to become more intimate with and responsive to members. IT managers re-architected the Board of Pensions' infrastructure, placing Microsoft Dynamics CRM at its hub to serve as an application portal for 12 business line systems. They integrated it with other key systems and used its xRM platform to develop department-specific applications.

Tags: Customer Management