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 TitleDate AddedCompany
whitepaper Combining RFID Technology and Business Intelligence for Supply Chain Optimization - Scenarios for Retail Logistics2008-01-09 Institute of Electrical and Electronics Engineers
  "Radio Frequency Identification" (RFID) and the related EPC standards promise to enable an automatic collection of supply chain data for optimization purposes. While extensive research has been done on applications for operational supply chain optimization, there is still a lack of insight into the requirements and benefits of further processing the data within integrated management support infrastructures (Business Intelligence infrastructures) that allow for sharing, integrating, and analyzing RFID data. This paper discusses respective scenarios which were elicited from a transcontinental retail supply chain case. It addresses data collection and integration on the one hand and the relevance of the enabled analyses on the other. The results indicate that the role of Business Intelligence components should not be underestimated when preparing a business case for RFID.

Tags: Business Intelligence - Data Warehousing, RFID		   
whitepaper Financial Services Company Gains Improved Sales Performance With Easy-to-Use Solution2008-01-01 Microsoft
  Security Benefit is a growing financial services company with more than 790 employees. Headquartered in Topeka, Kansas, the company's outside sales team operates from remote locations nationwide. For years, the company used an internally developed contact management application based in Lotus Notes to support its remote sales force. But because Lotus Notes was difficult to integrate with the company's other systems, sales staff in the field had difficulty staying connected to the most relevant business data. Security Benefit needed a Customer Relationship Management (CRM) solution that would provide its remote sales force with access to real-time information. In July 2007, the company implemented Microsoft Dynamics CRM 3.0. Now, Security Benefit gains from increased agility, new sales opportunities, and reduced IT costs.   
whitepaper Cartonajes Levante Integrates Information and Improves Reporting for Profitability Analysis2008-01-01 Oracle
  Founded in 1972, Cartonajes Levante Sa (CARLESA) manufactures corrugated cardboard and specialized corrugated cardboard packages. Cartonajes Levante Sa wanted to integrate information into a single management system for use by all departments (administration, warehousing, purchasing, and production). The challenge was to improve and standardize workflow processes by integrating various functions of the supply chain and control costs and inventory, specifically manufacturing costs and consumption of materials, to increase profit margin. The company worked with Oportuna to implement Oracle's JD Edwards EnterpriseOne solution for manufacturing and supply chain management to increase productivity and reduce costs throughout the organization. It improved financial reporting company-wide by standardizing information and data collection.

Tags: Database Management		   
whitepaper LiveXchange Improves Economics and Raises Service Levels for Corporate Contact Centers2008-01-01 Oracle
  LiveXchange Corporation wanted to provide a feature rich and scalable platform to base LiveXchange and ContractXchange.com environments that enable corporations to run and customize remote agent programs from recruitment, to hiring, training, and operations. The challenge was to allow corporate clients to avoid the 60% failure rate businesses typically experience when establishing remote call centers. The company deployed Oracle Contact Center Anywhere and Oracle Database on Linux as the platform for services that allow corporations to successfully create, scale, and operate remote agent programs. It facilitated a platform based on internet access, which scales easily, avoids complex configurations, and is product-agnostic to easily integrate with Agent Access OS, a unified Linux-based agent desktop environment.

Tags: Database Management		   
whitepaper The Responsive Retailer: Boosting Sales by Providing Store Customers with the Information and Experience They Expect2008-01-01 Avaya
  For hundreds of years, retail success has been built on one basic concept: merchandise in the right place, at the right time, at the right price. But customers want to add a killer element to that list of success factors -- communication, and two-way communication at that. Customers want to buy from you -- and they want to communicate with you as they buy. Brilliant retailers understand societal changes in the way people interact and transact and they are embedding communications into the fabric of their business.

Do you have the communications tools to engage your best customers? Can you leverage your business processes to enhance sales? This Cathy Hotka & Associates paper examines opportunities to drive strategic change through intelligent communications -- leveraging communications enabled business processes (CEBP) and unified communications to create a more responsive organization and reach the 'wow' customer experience.

Tags: CRM Software, Point of Sale Devices, Sales - Marketing, Unified Communications		   
whitepaper Epsom and Ewell Boosts Call Center Efficiency by 20% and Cuts Costs With Citizen-Centric Service Innovation2008-01-01 Oracle
  Located 15 miles from London, Epsom and Ewell Borough was voted the third best place to live in the United Kingdom by a 2007 Channel 4 Television survey. Epsom and Ewell Borough wanted to modernize and improve service delivery and increase the range of services available to local residents and businesses and cut costs through automation and increased staff productivity. The challenge was to enable citizens, 80% of whom have internet service, to access information and council services around the clock and cut technology cost of ownership, reduce development times for new services, and gain rapid Return On Investment (ROI) Solution. They upgraded to a Web-based version of Oracle's Siebel applications to provide customers with one-stop, multi-channel delivery for council services.

Tags: ROI - TCO		   
whitepaper Capodarco Cooperative Improves Service With Leading-Edge Business Intelligence Solution2008-01-01 Oracle
  Capodarco is a social cooperative that hires persons with disabilities. Capodarco wanted to develop an IT architecture based on a single integrated platform and implement an easy-to-use business intelligence system, capable of handling a vast amount of complex data from the administrative, operations, and healthcare sectors in real time. The challenge was to gain the ability to monitor the quality and assess the operational efficiency of Capodarco's call center services and create effective reports and integrated dashboards to provide management with decision-making support. Capodarco implemented Oracle Business Intelligence Suite Enterprise Edition to provide a comprehensive and unified vision of operating and administrative data, as well as information from telephone switchboard systems.

Tags: Business Intelligence - Data Warehousing		   
whitepaper Microsoft Partner Recruitment Efforts Streamlined With Microsoft Dynamics CRM2008-01-01 Microsoft
  Recruiting new partners to fill niche markets is an integral part of the through-partner sales strategy at Microsoft. Vital to the success of these efforts, partner recruitment groups are tasked with identifying best-fit partners and managing them through the recruitment life cycle. However, the groups lacked a standardized process and toolset to handle such a task. With aspirations to achieve one centralized solution and gain visibility and reporting at a global level, the groups turned to Microsoft IT (MSIT) for its expertise with Microsoft Dynamics CRM. Over the course of only three months, MSIT developed the Partner Recruitment Tracker. This tool, based on Microsoft Dynamics CRM, supports the recruitment process, helping to provide better services to partners, streamline operations, and ultimately increase productivity.   
whitepaper Performance and Scalability Benchmark: Siebel CRM Release 8.0 Industry Applications and Oracle 10gR2 DB on Sun SPARC Enterprise T5120/T5220 Servers Running the Solaris 10 OS2008-01-01 Oracle
  This paper describes the performance and scalability capabilities of Oracle's Siebel Customer Relationship Management (CRM) Applications Release 8.0. The benchmark comprised 10,000 concurrent users running Siebel CRM Release 8.0 industry applications and Oracle 10gR2 DB on Sun SPARC Enterprise T5120/T5220 Servers. All servers ran the Solaris 10 operating system. Oracle's Siebel Platform Sizing and Performance Program is a test suite certified by Siebel and executed independently by Sun Microsystems. Sun completed the benchmark on December 02, 2007; Oracle certified it on January 04, 2008. Note that this benchmark data is intended for general information purposes and not as a substitute for implementation-specific sizing or benchmarks.

Tags: Database Management, Sun Solaris		   
whitepaper MIT Podcast: How Enterprise Software Drives Higher Productivity Efficiency2008-01-01 SAP
  If you are a small business or midsize company currently thinking about investing in IT, you might be wondering if it is even worth it.

Download this MIT Podcast, featuring an interview with Dr. Sinan Aral of MIT and NYU, to hear about the results of his studies into this topic.

Tags: ERP, Business Management, Resources Mgmt., Strategic Planning