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 TitleDate AddedCompany
whitepaper ONE Oracle News for Midsize Organizations - Issue 042009-09-01 Oracle
  Midsize companies have their size and agility on their side. To make the most of your agility advantage against larger competitors, streamlining your processes is one of the best steps you can take. Why? Because it will help you improve flexibility, accelerate responsiveness, boost efficiencies, lower costs and, ultimately, increase competitiveness. In this issue, we're taking a closer look at how cost control goes hand-in-hand with process flexibility. Your IT infrastructure can help, with integrated, automated processes that enable your staff to get things done faster.

Tags: Server Hardware, Enterprise Planning, Customer Management, Software Development Tools		   
whitepaper The Best of Both Worlds: How to Effectively Leverage Social Media2009-09-01 Citrix Online
  Terms like Facebook, Twitter, wikis and blogs are a recent addition to mainstream vocabulary. And now it seems like everyone is fluent in the language of social media - including your prospects and customers. This eBook explores how organizations can connect and nurture relationships with prospects and customers by effectively leveraging social media and real-time collaboration tools.

Tags: Customer Management, Internet and Web, Business Functions, Software Development Tools		   
whitepaper Dynamics CRM Data Reduction Systems Webcast2009-09-01 Microsoft
  Data Reduction Systems is a document management company, specializing in information management services for companies of all sizes. After a failed salesforce.com deployment, Data Reduction Systems chose to deploy Microsoft Dynamics® CRM Online. With Microsoft Dynamics CRM Online, the organization has improved visibility to real time data for marketing campaigns and product launches. In addition, Microsoft Dynamics CRM is integrated with the other key Microsoft products. Upper management is now more connected with the sales group, and all departments have gained efficiencies from improved communications through Microsoft Dynamics CR online.

Tags: Enterprise Planning, Enterprise Planning, Customer Management, Data Tools		   
whitepaper Flemish Job-Finding and Vocational Training Service Integrates Job Supply and Demand2009-09-01 Oracle
  The Flemish Job-finding and Vocational Training Service (VDAB) is a public service-provider that works as a driving and implementing force to enable a transparent and dynamic labor market in Flanders, Belgium. To achieve its mission in the most efficient manner possible, VDAB offers an extensive range of job-finding, training and education, and career counseling services. To support its transition strategy, VDAB decided to launch a Web portal that aims to show users what the labor market has to offer them personally. The aim of the strategy was to enable VDAB to effectively manage a person's entire career dossier, from positions offered, to training undertaken and support provided. VDAB implemented Oracle CRM On Demand to facilitate a multichannel approach to contact job seekers quickly and in a personalized way.

Tags: Customer Management		   
whitepaper Kiraca Holding Group's Companies Accelerate Supply Chain Management Processes by 100%2009-09-01 Oracle
  Kýraca Holding Group wanted to establish a process-based application infrastructure to enable groupwide institutional operations and standards, and to allow the group to monitor and coordinate all of its production, logistics, and financial operations and balance assembly line production to increase throughput while satisfying the demand for various product models and options. The challenge was to align the production process, despite the 30% labor time difference between basic models and top-of-the-line models. Kýraca Holding Group worked with Oracle Partner Innova to implement Oracle E-Business Suite in 10 months for a full enterprise resource system, enabling the group to share and coordinate data.

Tags: Customer Management		   
whitepaper Roche Brasil Integrates Information From Clients Into Single System to Improve Management2009-09-01 Oracle
  Roche wanted to strengthen leadership in Latin America's pharmaceutical industry and align with the company's global corporate strategy, emphasizing consistent customer experiences regardless of location and expand Oracle´s Siebel CRM management platform to Latin America within a one year goal period as established by Roche Brasil headquarters. Roche implemented Oracle's Siebel Customer Relationship applications throughout Latin America in 11 months with the assistance of Oracle Partner Deloitte and integrated the company's customer databases into a sole system for Brazil in record time, offering a single view for customers and doctors.   
whitepaper Bryant & Stratton College Delivers a Personalized Experience With Customer Relationship Management2009-09-01 Oracle
  Bryant & Stratton College wanted to improve campaign tracking and reporting and standardize and share best practices across multiple campuses. The challenge was to manage the complete customer life-cycle - from marketing to recruitment to enrollment to graduation - in one view and target marketing campaigns more effectively. Bryant & Stratton College implemented Oracle CRM On Demand to fully manage the critical, detailed information for 1 million potential and existing students to deliver a highly personalized experience from recruitment to graduation, and throughout lifelong learning and delivered easy-to-use systems that allows agents to view data from all 16 campuses in one location.

Tags: Customer Management		   
whitepaper Executives Prescribe CRM Customer Service Solution to Cure Swiss Medical Advisory2009-09-01 Microsoft
  When in-network customers want medical advice, they call the Swiss firm of Medi24. In fact, nursing professionals and physicians can answer upwards of 3,500 calls per day. Given such a large call volume, even small improvements in efficiency add up to significant savings. That motivated managers to implement Microsoft Dynamics CRM and integrate it with the firm's new Alcatel phone system. This newly integrated customer service contact center solution quickly delivered fast time to value and productivity gains.

Tags: Customer Management		   
whitepaper An Affordable, Highly Customizable CRM Solution for Windows-Based Servers2009-08-27 Microsoft
  Customer Relationship Management (CRM) software has evolved. It is no longer just a sales and lead-generation tool, but is taking on a new role as a back-office platform. The CRM is becoming the unified application that tracks all interactions, both for current and future customers. CRMs have always been customized to satisfy a company's needs, but these days, one can purchase a lower-cost CRM and customize it them self, using the development tools that one is already familiar with. This approach could save one many thousands of dollars when compared to a traditional SAP installation. SplendidCRM is a powerful web-based Customer Relationship Management application, built on the Microsoft technology stack (Windows, IIS, SQL Server, C#, and ASP.NET).   
whitepaper Snowmobile Manufacturer Supercharges Dealer Management With the xRM Platform2009-08-27 Microsoft
  Polaris Industries is one of the largest off-road vehicle manufacturers in the world and a recognized leader in the snowmobile industry. To provide support to customers and a network of 1,500 dealers, the company relied on a group of disconnected applications. Because these systems did not share information, Polaris could not effectively track individual dealer issues. Polaris evaluated several solutions and chose Microsoft Dynamics CRM, which is built on the xRM application platform layer, because of its superior technical flexibility and cost effectiveness. After deploying the solution to its various support operations, Polaris continues to make use of the xRM platform to accelerate development and deployment of line-of-business applications unique to the company, including a dealer extranet and e-commerce Web site.

Tags: Customer Management