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 TitleDate AddedCompany
whitepaper Siemens Building Technologies Enhances Sales Processes and Accelerates Approval Cycles2009-09-01 Oracle
  Siemens Building Technologies wanted to help sales team increase its effectiveness and efficiency and improve sales funnel visibility and reporting consistency. The challenge was to integrate CRM tool with other critical applications to improve data accuracy and meet governance standards. Siemens Building Technologies implemented Oracle CRM On Demand to improve the sales of projects related to the engineering and management of buildings, averaging 200,000 square feet in size, for industries that include healthcare, pharmaceuticals, education, and government.

Tags: Business Functions		   
whitepaper Bosch Security Systems Boosts Marketing Abilities With Access to Comprehensive Customer Data2009-09-01 Oracle
  Bosch Security Systems wanted to replace the company's disparate customer and prospect databases that operate across multiple countries with a centralized solution that provides comprehensive and standardized customer information and increase the company's lead-to-opportunity conversion rate. The challenge was to enable the company to develop and execute customer specific marketing campaigns and improve the manufacturer's ability to anticipate customer needs, thereby strengthening its sales results. Bosch Security Systems implemented Oracle CRM On Demand for approximately 60 users at Bosch Security Systems NSO Export to streamline working practices across the global company's sales offices and leveraged Oracle's hosted solution to accelerate implementation of the Customer Relationship Management (CRM) solution.

Tags: Customer Management		   
whitepaper SPS Commerce Implements Business Intelligence Platform to Streamline Supply Chains for Customers2009-09-01 Oracle
  SPS Commerce wanted to implement internet-based business intelligence to deliver supply chain and point-of-sale information to its customers and harness high volume of data traveling among trading partners - retailers and suppliers - to provide customers with information that will help them optimize their supply chains. The challenge was to enable greater collaboration between buyers and suppliers. SPS Commerce implemented Oracle Business Intelligence Enterprise Edition to provide, along with Oracle Database, Oracle Fusion Middleware, and Oracle Portal, enhanced supply chain visibility to customers, rolling out to 12 customers with plans to expand to 25% of its customer base over the next three years.

Tags: Customer Management, Data Tools		   
whitepaper Hyro Asia Improves Its Profile, Gets Closer to Top Accounts With Integrated CRM System2009-09-01 Oracle
  A wholly-owned subsidiary of Australian Securities Exchange-listed Hyro Limited, Hyro Asia develops and implements digital services for use across multiple channels including online, mobile, and interactive television. Hyro Asia deployed a packaged CRM solution to better dissect its revenue stream and identify customers that were unprofitable. Hyro Asia moved away from the platform and persevered with its own in-house-developed CRM system before deploying Oracle CRM On Demand over a period of two weeks in midyear 2009.

Tags: Financial Services		   
whitepaper Compass Group Streamlines Sales, Operations, and Reporting in 17 European and APAC Countries2009-09-01 Oracle
  Compass Group PLC wanted to replace numerous in-house Customer Relationship Management (CRM) systems and locally managed customer and project information with a centralized CRM system for operations across Europe and APAC for improved visibility into its customers and implement a phased roll-out of a cost-efficient CRM platform timed to the needs of autonomous national branch offices and commercial and operational departments. The challenge was to consolidate reporting and financial results to provide a complete and timely view of the company's position and standardize data and accelerate information sharing across the company's European operations. Compass Group PLC implemented and standardized on Oracle CRM On Demand in 17 European countries to create a centralized data repository and enable a 360-degree view of customers.

Tags: Customer Management		   
whitepaper NEC Unified Solutions, Inc. Standardizes Data Across Multiple Sales Channels With Hosted Solution2009-09-01 Oracle
  NEC Unified Solutions wanted to unify sales, forecast, and pipeline data to gain a single view across various sales channels, including direct sales and resellers across North America and standardize sales processes and consolidate various legacy and third-party Customer Relationship Management (CRM) applications from multiple acquisitions. The challenge was to eliminate excessive administrative work to increase sales team productivity and drive down overhead costs in the competitive professional services industry. NEC Unified Solutions implemented Oracle CRM On Demand in 45 days to consolidate data to gain a single view of its communications solutions customers across the global organization using PeopleSoft Enterprise 8 applications and achieved 90% user adoption.

Tags: Enterprise Planning		   
whitepaper Financial Services Firm Boosts Productivity and Customer Satisfaction With New System2009-09-01 Microsoft
  ValMark Securities' insurance business was handicapped by an inflexible third-party Agency Management System (AMS). Managers were forced to use a report database populated with day-old data to run the business. When customers contacted the company expecting the reps to have the most up-to-date information, the data lag sometimes frustrated customers. Also, the system was tedious to use, requiring employees to copy and paste data between systems. Managers used the Microsoft Dynamics CRM platform to develop their own AMS operational business system to run their insurance business. As a result, they quickly and economically fielded an application built upon the same platform as their existing CRM system. IT managers simplified their data architecture to deliver real-time data to users. Moreover, they achieved a productivity increase through automated workflows.

Tags: Customer Management		   
whitepaper Security in the Call Center: Verifying Customer Identities Without the Inconvenience2009-09-01 RSA Security
  Off late many organizations looking to reduce costs, increase efficiency, and provide more self-service options for their customers have driven sales and service to the online channel. While the Internet offers many advantages, the live interaction offered through the Call Center is still a preferred method for many customers looking to conduct business, update their personal information, request a new password or make changes to an account. Organizations have moved rapidly to secure their online channel and implement technology to assure the identities of users accessing services and account information over the Internet.

Tags: Customer Management, Security Administration		   
whitepaper Business Success in a Dark Market: An Inside Look at How the Fraud Underground Operates2009-09-01 RSA Security
  The business of online fraud has developed into a sophisticated underground criminal operation that continues to evolve everyday. Much like a real-world business, fraud "Entrepreneurs" offer products and services for a profit, they fight to gain competitive advantage and market share, are continually innovating to improve their offerings and meet the needs of customers, and are affected by the laws of supply and demand. This white paper will examine how the fraudster underground operates, the intricate supply chain that supports it, and how it continues to evolve.

Tags: Security Administration		   
whitepaper The Best of Both Worlds: How to Effectively Leverage Social Media2009-09-01 Citrix Online
  Terms like Facebook, Twitter, wikis and blogs are a recent addition to mainstream vocabulary. And now it seems like everyone is fluent in the language of social media - including your prospects and customers. This eBook explores how organizations can connect and nurture relationships with prospects and customers by effectively leveraging social media and real-time collaboration tools.

Tags: Customer Management, Internet and Web, Business Functions, Software Development Tools